It would be great if I could customize an email template with the customers first or last name
Being able to do this adds a personal touch and the email doesn't seem so Generic
We Care Jennifer Rothschild Ministries commented
Agreed. It's not good for the ShipStation brand to not have this feature. It is somewhat "ARCHAIC" and "OLD SCHOOL" to not be able to use [Recipient First Name] rather than just [Recipient Name which includes first and last].
If I was evaluating SS versus the others, I would be thinking - if you can't do this, what other technology are they behind on. I love shipstation and want it to be the best.
David Phillips Cape Woolamai Mercantile commented
We need this feature ASAP! Should be easy to do. Does not set the right tone for something that is supposed to seem personalized.
Jen Gordon Clever Twist, Inc. commented
I agree there should be a First name ONLY field replacement because it's very awkward to greet people in an email by both their first & last name.
Nick Lullo Dzine Poducts, LLC commented
There should be an option for a First Name field replacement to allow for a more personalized Shipping Confirmation Email as well as a Delivery Confirmation email. It currently only allow for full name. So you email can only say Hello "John Doe, Hello "John".
Sharon Gray Belly & Soul commented
Yes! I would love this too, please! My brand has a casual tone, and it looks out of place to address my customers by both first and last name--especially with a quick message.
Robert Buckwald thinkvacuums.com commented
Not only that, but First name, Last name is a standard practice.
Many 3-rd party integrations are limited by not having these fields separated, and frankly, it's poor design having it as one field name.
I need this mainly so that our records go into our quickbooks file properly, as lastname, firstname.
Right now, it's a MESS! because the fields aren't separated so everyone is " , Full Name"
I've gotten automated confirmation emails from purchases that have only used my first name. It would be a great personal touch :)
Derrick Mitchell FALKOR Defense commented
Definitely a must :) ...saying, "Hi FRIST LAST" name seems so awkward. Thanks for checking in to this.
Shannon Moore Invoy Technologies commented
I agree that this would be a good feature to have.