Allow for "And" or "Or" selection in Automation Rules setup
when creating rules, sometimes we need multiple rules. The current method assumes "AND" between rules. For example, if we want to create a rule to put orders on hold where "Address Verified" = "Error" or "Warning" we have to create two separate rules as using both assumes an
AND condition and the rule will not work because the order is not both Error and Warning status.
So for this request, you would like to be able to have rule 1 be applied, then if rule one is applied, have rule 2 also apply to the order. But this would be contingent on rule 1 being applied first?
Hi there. The intention was to create an option as a selection text field between criteria so that instead of two+ criteria being considered AND. Like Address Verified = "warning" AND "Error" we can select from the dropdown "OR" if we desire. then either condition can be true and trigger the action.
Putting 'and' & 'or' as selections lets us either make all criteria or either (any) criteria be required, depending on how we want to build the rules. We might want to say Carrier = "UPS" AND Address Verified = "Error" OR Address Verified = "Warning" as an example. In this case, only UPS orders who have addresses that have a status of "error" or "warning" could be put on hold for further review and contacting by the customer to correct as UPS charges to return packages.
Hope this adds more clarity. We simply need to be able to build criteria rules based on "And" & "Or" values between the criteria.