Manually add a new customer without having to import CSV file.
It would be very handy to be able to manually add a new customer without having to import a CSV file. That way the customer's information can easily be accessed and looked up when they are placing an order in the future. In addition, this would allow return shipping labels to created for items that need to come to us before being shipped back to the customer. For example, in a situation where they are sending an item to us for repair/customization/modification/etc.
Hi guys! Thanks for your continued support of this idea. While there is not a way to manually create a new customer record, you can create a manual order and as long as it has a unique email address, this will create a new product record for this customer. This manual order can then be cancelled, merged, or even have its manual store deactivated, and regardless of these order-level actions, the customer record will still remain!
ian hayse eHaze commented
Any update on this request? In the same way we can insert a New Order, I'd assume your devs can create a new form to allow for inserting new Contact info.
George Holiday Loma Living commented
Agree - Manually adding a customer would be super helpful, and should be super easy. Thanks!
Yes, why isn't this an option? It seems to be a pretty standard thing that businesses would need to be able to do (manually add customers to their shipping platform).
Second that. There are at least three similar requests and I have commented in agreement on those posts. This should not even be an ask. The customer section is small here so you can find the same complaint/ask for this to be a feature on those as well.
On the front page: "Our shipping software allows you to automate nearly every task associated with eCommerce fulfillment, order management, and shipping – saving your business countless hours by helping you get ship done!"
Manually creating and uploading a CSV file to get one or two customers created is not automation and takes more time and effort than it would be to just manually create and or edit a customer record. Still trying to make sense of the logic here - I am new to ShipStation and this method of customer record creation/updates escapes me. Totally opposite of industry standards of a CrUD operation (Create, Update, Delete). Typically you only upload a file when you need a batch type or a lot of updates in a single transaction.
Nicholas Casale II commented
Agree.... just tried to post the same. I am a MAC and iCloud user. I don't use CSV files. The customer section should be as simple as an address book in your smartphone. To add a customer should be liked adding a contact. Why in the world do I need to create a .CSV file to add an address for a company I ship to very often. Its an Amazon FBA warehouse. FBA warehouse does not stay in customer list after you ship to them