manual override setting needed for residential/commercial address type

SS discovers the address type through verification. But if verification doesnt work (international or brand new domestic location for instance) then Fedex shipping will default to commercial. This causes problems because ISR is not a valid signature option for commercial delivery. Also residential delivery uses the Fedex Home service not Fedex Ground. These services have different rates, schedules, and delivery options. If you create a shipment on fedex.com there is a checkbox there to allow you to declare the address as residential. SS needs the same capability.

37 votes

Gene Friedman BestBuyDirect2u shared this idea · October 27, 2016 · Admin →

6 comments

An error occurred while saving the comment

Ben Turnbull House of Malt commented · March 04, 2019 05:16

Hi, it would be great to have this feature. UPS have explicitely told us to mark each and every order as commercial in order to get the best rates from them, even if it is a residential address. This is UPS's recommendation and we are being charged hundereds every week because we are unable to manually mark addresses as commercial, or better yet set up a rule to mark all orders as commercial addresses... in the UPS shipping page we can do this, but not on shipstation.

Submitting...
Khalid Baig Albalagh Bookstore commented · November 22, 2018 09:00

Yes!! We definitely need this option as well. Please give this a high priority!!

Submitting...
Kyle Wright All European Auto Supply commented · October 18, 2018 15:00

We definitely need this option!!!

Submitting...
Kirsten Conboy WHOLESALE BODY OILS commented · June 26, 2018 12:58

+1 on this. The issue we experience is mostly with UPS. The address type defaults to Commercial if the address cannot be verified or is international. This causes additional charges on our UPS bill for correction to Residential, which in turn, caused some profit loss.

Submitting...
AGP commented · January 12, 2018 13:33

Agreed. THIS NEEDS TO BE DONE!!! Its affecting our business since we cannot use indirect signature because of this

Submitting...
Jacob Weber commented · July 31, 2017 16:26

The same thing with UPS. Sometimes the address is incorrectly flagged as a residential address. Then you get a rate that is significantly higher than as if it was commercial. I've caught a few packages going to known commercial address that were flagged as residential. In UPS worldship, these same address come up as commercial.

Submitting...