manual override setting needed for residential/commercial address type
SS discovers the address type through verification. But if verification doesnt work (international or brand new domestic location for instance) then Fedex shipping will default to commercial. This causes problems because ISR is not a valid signature option for commercial delivery. Also residential delivery uses the Fedex Home service not Fedex Ground. These services have different rates, schedules, and delivery options. If you create a shipment on fedex.com there is a checkbox there to allow you to declare the address as residential. SS needs the same capability.
ALBERT TAI TRANS OCEAN ENTERPRISES commented
Marking a residential customer as commercial means seeing a lower price but receiving a larger bill. Especially for international orders. I just notice I can't rely on shipstation to help price internatinal packages.
Developers, it's nice that your able to verify addresses in advance for us. But we need an override for international pacakges. The difference between commercial or residential is huge.
Ben Turnbull House of Malt commented
Hi, it would be great to have this feature. UPS have explicitely told us to mark each and every order as commercial in order to get the best rates from them, even if it is a residential address. This is UPS's recommendation and we are being charged hundereds every week because we are unable to manually mark addresses as commercial, or better yet set up a rule to mark all orders as commercial addresses... in the UPS shipping page we can do this, but not on shipstation.
Khalid Baig Albalagh Bookstore commented
Yes!! We definitely need this option as well. Please give this a high priority!!
Kyle Wright All European Auto Supply commented
We definitely need this option!!!
Kirsten Conboy WHOLESALE BODY OILS commented
+1 on this. The issue we experience is mostly with UPS. The address type defaults to Commercial if the address cannot be verified or is international. This causes additional charges on our UPS bill for correction to Residential, which in turn, caused some profit loss.
Agreed. THIS NEEDS TO BE DONE!!! Its affecting our business since we cannot use indirect signature because of this
Jacob Weber commented
The same thing with UPS. Sometimes the address is incorrectly flagged as a residential address. Then you get a rate that is significantly higher than as if it was commercial. I've caught a few packages going to known commercial address that were flagged as residential. In UPS worldship, these same address come up as commercial.