Filter "Hidden" Line-Item Properties from [Item Options] (ShipStation)
Line-items properties in Shopify typically represent item options, such as special instructions (e.g., the text for an inscription). These are automatically imported to ShipStation as part of the line-item's [Item Options] field, which can optionally displayed on Packing Slip Templates.
Sometimes, however, these are used for internal communications between e.g. Shopify apps. To support this, Shopify themes have a built-in convention where line-item properties prefixed with an underscore (e.g., _internalOption) are hidden from the customer:
Unfortunately, while these will be hidden on Shopify, they will be displayed on packing slips as part of the [Item Options] property (alongside valid customer options).
Ideally, ShipStation would either a) remove these when importing orders from Shopify, or b) hide these when displaying the [Item Options] field. (Acknowledging the latter would affect all customers, not just Shopify customers, and thus may be too invasive).
Shalla Black Danes & Divas commented
Agreed! This would be so helpful for the packing slips but also for pick lists!
Ethika Admin commented
I really wish this feature were implemented. It seems like it would be trivial to just have [Item Options - NAME] to be able to select a specific item option by name in the template.
Ethika Admin commented
My commenting here is like a hail-mary. Maybe if I have enough faith the shipstation gods will grant me my wish.
It would be so awesome if you could just specific a specific option in the packing slip. For example:
[Item Option NAME] where NAME is whatever the option name is, and if no option exists with that, of course it would just print nothing. I hate that I cannot organize my packing slip with specific option information to a column, and instead am relegated to putting all information into a single column which is just horrible.
Ross Worden Conquest Maps commented
Same as Walnutstudiolo below... We have Bold Options as well and it looks pretty nasty on our packing slips. Would love to have this worked out!
I have been trying to figure out a way to remove line item options that are prefixed with an underscore from my packing slips. Just bumping this up as I haven't seen anything related lately.
We are in a similar situation and would like to see this feature - for example we have a "hidden" item that is a Monogram Addition using the Bold Product Options app in Shopify. The monogram addition gets added as a line item to customs forms, etc, that we have to manually remove.
Michi Broman Pike Place Fish commented
Note: This is similar to (albeit more specific than) the following previous proposals, which relate to other scenarios where customers would like the ability to remove or break out line-item properties. Given this, there may also be room for a more general solution, such as breaking down line-item properties into an array that can be accessed by key in the Packing Slip Templates.
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