international return labels
The ability for Shipstaion to process international return labels. I know that you can not create an international return label in ShipStation because the ship from location has to be in the same country as your ShipStation account. We have to use a different service specifically for international return labels, making it extremely inconvenient and adds an unneeded expense on our part having to use two different services.
Hi everyone! Thanks for your comments here on international return labels. Can you tell us more about how you handle international returns? For example, if they follow the same return policy as your domestic returns or if there are more restrictions since international shipping requires additional documentation?
As folks said, an integration with a customer service desk / RMA workflow would be ace.
In the UK we have to log goods coming in for temporary import with HMRC under Inward Processing Relief - and then notify HMRC when replacement / repaired goods leave the country again. The system is a bit of a minefield and it would be great to have something that made it smoother / more idiotproof.
Thomas McCorkle Honda Direct Line commented
Please give us international returns! Literally I just need to at least be able to do the same processes as any other shipment with the option to change my ship from address to an international address
Kate Carman Tamrac Inc. commented
We handle returns the same way for USA and Canadian customers. The only difference on our end is we are currently processing the USA returns (95% of our business) manually. It is extremely time consuming and seems like it should be a basic feature of any shipping software (though no company I can find offers it). If this feature was available ShipStation would be near perfect. If another company offered it we would switch -- even though we love ShipStation -- because it would be a huge timesaver for us and our customers.
We would need to be able to change the cost in the customs info and mark the package "Canadian Goods Returning"
We deal with many international return shipments each week - being able to send a replacement shipment under warranty (goods already imported to destination country and duties or VAT paid on original purchase) with a return label is invaluable.
Most of our carriers allow for this as an option if we go through their portal - so having it inaccessible through Shipstation is confusing and incredibly inconvenient.
We use Shipstation with:
We have not had any issues with restrictions on international shipments, and usually have more issues if a customer tries to ship an item back them selves, as it they sometimes incorrectly value an item for Canadian import duty purposes.
Marlin Gehman Jeepin By AL LLC commented
September 02, 2016 it is now April 2020 what is tacking so long!!
JC Caron Alfred Cloutier Ltd - Canada commented
If we can ship an order from Canada to USA via ShipStation, we should be able to generate a return label for the same order. I guess the De Minimis of $20 in Canada is the reason why it is complicated.
Ellie Vail Ellie Vail Jewelry commented
Something that would be extremely helpful for my business is to allow us to create return labels for international customers. we have many international customers and not having this feature is very time consuming. Not to mention it has us leaving your website and using another platform to create and pay for a return label. It's just as much of a loss for you guys as it is for us on our end. Shipstation is a great site that we don't want to stop using, so it would be so so so helpful if you guys could add this feature.
Dan Seguin RideWrap commented
I was stunned to find that international returns are not an option.
We have found that currently as international customers must go to the store we have been faced with a few problems that shipstation could rectify as they have in the Domestic market.
Our policy is that customers pay return shipping, this is inclusive of the international market. This has caused problems as we have not been able to share our volume discounts with our customers, and so they end up occasionally angered by the cost and the fact that they must sort it all out.
The other option is that we manual make returns via the Courier website... and well, we all know how thats just not feasible.
Overall, we handle our decision of how to return and how much to subsidize based on each case whether domestic or international. So long as the same documentation was provided, of course with the "returned goods" on the commercial invoice, we would be happy to have the returns work the same and send the label and document to the customer.
Jake Keilman Vakaros commented
We would really appreciate having this feature added. We deal with a lot of international customers, and creating return labels manually is a slow process. We prefer to include a return shipping label in the package for the customer to keep things easy for them.
In general we love using ShipStation, but we would definitely consider an alternative if they supported this feature--it is essential for us. Hopefully it can be added soon!
We're mid way through 2019 now and nothing has happened yet. Also no updates from shipstation. Based on our years in ecommerce, I'm gong to guess this is because shipstation is a US-centric business and all things international are therefore low priority. True, there are easier problems to solve, but the carriers who actually move the shipments have already figured it out, so all shipstation has to do is put a clean user interface on top of the data those carriers normally have to collect for cross border shipments. Assign a team and figure it out!
Having international returns would save our company a lot of time. We currently have to create each return manually through the FedEx website. We manually create 8-12 returns/week. That would easily save us 1 to 2 hours of work per week. Not only would it save time, but it would be much easier to keep all the return information about orders on Shipstation.
Maybe it would be possible to start with US/Canada orders? When an international order would be requested, Shipstation could ask for missing information like "return reason" or "return value". I don't think there would be much more as the original shipment information would already be available. National returns seem to work pretty well - keep the same formula!
We would greatly appreciate adding international returns. Currently, we ship to Canada with FedEx ETD printed on our labels, but we have no way to add this feature to our returns. Looks like I will have to manually create return labels with commercial invoices until this feature is added..
Alexa Janus Hosanna Revival commented
Would really love to have international shipping supported through ShipStation. ShipStation has been amazing and met every need of our company except this! Really love the ways you've helped our company ship efficiently, this is just the one frustrating thing and it would be so helpful to have this figured out. Right now, we're having to have our customers pay for shipping to exchange something, and then refunding them the initial shipping that they paid for to compensate them back. Really inconvenient for us and for our customers, as it is a hassle and annoying to make them do so much work after already paying for our product.
Rudy Nemat Bayland Technologies, Inc. commented
What seems to be the problem at your end to add this functionality? Is it about a commercial invoice for return? you can leave a field for us to manually upload the commercial invoice
Hi @R G thanks for checking in on this idea. We're still interested in offering international returns to our users and have prioritized other projects ahead of this one. We still want to keep this idea open, however, for other users to voice their thoughts on it and to be able to vote on it. We will let you know here when we have more updates.
R G commented
This request was initially made in November 2015 (Hyperdrive Operations Manager shared this idea · Nov 4, 2015) if not EVEN before.
This is 2018!
Could we have news about this missing option or at least an explanation about why it can not be offered at the moment?
Thanks for any useful answer.
This is a major problem
Elise Austin Liforme commented
We handle international returns the same way as domestic returns from our UK warehouse. We can create a returns label in UPS.com/ CampusShip. It's difficult to understand why the same returns process can't be integrated into Shipstation?
Nicola Liforme Liforme commented
We are able to ship internationally using ShipStation and our UPS account, and are also able to directly create international returns on our UPS account via their website directly. If we can do that, i do not see why we would not be able to do it on ShipStation. The return policy is the same, duties and taxes are charged to our account and no additional documentation is ever required past what ShipStation can already generate, such as a customs declaration.
Amazon.CA seems to think you have t have a Canada address or be able to create prepaid returns label so this is a must.