Undo Combined Shipping
Combined Shipping need a button for Undo combined shipping that will reverse the process back to the original order # and keeps the original shipping details and order.
Our shipping team makes this mistake a couple times a year and it's a real pain trying to reverse engineer the orders manually back to their original state. Really should be an undo feature.
I don't understand why this isn't an option. We combined two orders that came in. Customer called after the fact and said that the first of the two orders he ordered incorrectly and then placed the second order. I cancelled the first order as he asked, but because they were already combined in shipstation it says both his orders are cancelled.
David Deutsch Dollar Deal Wholesal commented
my worker combined 2 customers into 1 order i must have a undo button
Thanks for leaving your thoughts! We’re still interested in this idea. It isn’t on our immediate roadmap but it’s one we’d like to keep open for now.
Chris Green Focus-Fixers commented
Oops.. accidentally flagged admin comment as inappropriate. So when will there be an Undo button for combine
Garrett Mann Propaganda E-Liquid commented
When an order is accidentally combined, there is no way to undo that action without manually splitting the orders. This is a real problem.
Certified Parts Certified-Parts.com commented
The same happened here...Combined orders can not be retrieved or undone....I accidentally combined 3 orders instead if 2 and I can't correct the error.
Kenneth Donahue JK Tools LLC commented
Agreed. I accidentally combined 3 orders. 2 were correct, but the third, which was selected higher up on the page should not have been combined. To make matters worse, the third order that was combined was form a different store and I lost that orders information.
To help understand your workflow better, what are some of the reasons that you are needing to split these combined orders?