API branded Tracking Page
We send Shipping Notifications via our own system instead of ShipStation's built in shipping notification emails. We are looking for the ability to link to the branded tracking page. In order to do this we would need the ability to grab the link from ShipStation's API. Is there a way to do this currently? If not, I would like to request this feature.
Thanks for leaving your thoughts, everyone! We’re still reviewing this idea. For now, please leave your votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features.
Casey Altman Casey Altman Design Inc. commented
It would be great to offer a link on our website for customers to track their orders directly by entering their order number online -- in addition to the emails they receive with package tracking info.
Vishnu Ramdas Bed Time Toys commented
it would be great if you guys had a page that i can link to my website so customers can put in the tracking number and track their orders vs only being able to do this via the link in the email that's sent to them when their order ships out.
We are currently in the process of fixing our website, and we would like to update how we allow our customers to track their shipments. I usually send them an email with the tracking information, and it leads them to here, but on our website, I can only send them to this page. I want to be able to direct them to their tracking page (the first link) without them having to enter their order number and zip code. Is there a link I can send to my developers that will allow them to do that on our website? Is it an individual link for every tracking number? Is there I way I can export that out of Shipstation if it is?
Tyler Klefot Ocean Soul commented
can we get this feature added soon?
Joe Levatino Golftini commented
This could be a dealbreaker for us. Thanks
Please add this feature.
It's a little crazy this hasn't been added. It has been over 3 years and is such a simple product feature to enable! Do any of these community ideas ever get implemented?
We have a big gap in tracking experience today because we send our own shipment notifications and would love to be able to link directly to the SS Branding page vs building our own. If we could either construct the URL on our own to link directly or pull it from the API, we would send tracking requests via our shipment email to the custom branded page. Alternatively, if we could iframe the branded experience into our page, we could do the same on our site.
Or even better, why not allow an iframe that you could drop directly into your page?
Would love this too. We send our own shipment notifications to include various account details, and I would love to be able to pull the branded tracking page URL from the API.
Alternatively, it would be easy if there were either some URL construction function that allows us to create the correct URL in shipstation. Or why can't there be some simple approach to construct a URL that SS could redirect to the right branded page.
Anthony Webb 7K Metals commented
Not only am I blown away that this feature is apparently not there, but I am shocked that this is still being discussed 2 years later?!? Its not rocket science fellas, give us a link format that we can include in our own emails and portals. Had I known this was not there, it may have swayed my decision. Such an easy fix, inexcusable that it is not there by now!
Has anyone looked into this recently? It has been years since the initial request. I am a new customer testing out Shipstation on a trial and I absolutely need the freedom of access to the branded tracking page links so I can create as easy flow for my consumers to go to their 'my orders' section and then click a particular order and then click track and see their direct branded tracking page. Any ETA? Thank you.
Absolutely needed. As I mentioned in another Feedback, there are other apps (Trackr, Shipup, Aftership) that provide API links we can put in our footers, but I don't want to install them when Shipstation has the cleanest, nicest looking branded tracking page out there.
Plus I would also like to see the Returns Portal as an API backed link.
I've written into Shipstation support a couple times urging them to implement this. Seems like something that should have been implemented already.
I want this too! I want this too!
I would like to see Branded Tracking Page and Returns Portal right as footer links on my Shopify footer. See my image.
I'm with Kelsey. I have NO idea why it's not already implemented.
Trackr, a cheaper app, Aftership, and Shipup have this implemented, but I'm very loyal to Shipstation, and Shipstation has the cleanest, best looking branded tracking page out there. I'd really really like to keep it to Shipstation and not download all this extraneous stuff.
This is a very cool idea and I would like to see it implemented, too!
This would valuable for us as well. We have to send notifications from our cart because of custom work, but would love to be able to utilize the branded tracking without sending double emails
Dustin Pitcher Dirty Bird Industries commented
We definitely need this so we can provide a coherent user experience. +1 from us!
Bryce Hudson Grip Clean commented
Yes this would be a great feature. Was hoping to do it now but looks like you cant... bummed
Cherri Newbury DiscountCoffee.com commented
The branded page was the critical feature in selecting ShipStation over other providers. And very disappointed to find out that you can't include the link on our branded tracking page. We currently use Aftership, and they provide a Widget button that by clicking it, the branded tracking page comes up. It can't be that difficult and right now, the inconsistent feel between the website tracking and the email shipstation tracking is very confusing. Not a consistent branded fell and customers are calling, also confused. It has to be consistent or customers today feel they have been hacked and the site is less secure. This is a Critical piece, and to be still sitting in review since last year....Shame on you guys!!!
Jamie Mardis Koffee Kult commented
It would be very handy and improve customer service to be able have a link on shopify order to shipstation branding page for tracking. This is a feature in aftership.
Currently only way for customer to get branded tracking page is in an email.
Etienne Leroy commented
This is a very important feature. Like JResnick's use case, we'd like to be able to provide our users with a standard place to find their tracking information, particularly if they misplace the e-mail. It's pretty common for a user to be able to log in and find the tracking information for their orders on a vendor's website -- compare to major retailers like Amazon, Macy's, Kohl's, Nordstrom's, etc. (The latter three use a competitor, Narvar.)
Florian Roscheck commented
Having this feature would be awesome!