option for multiple outgoing email accounts
I understand in shipstion you can send outgoing emails to customers with automation rules, for my company it would be very beneficial if I can choose which account the email is getting sent from. In this case it would be easy once customers hit reply, it will go to the designated department.
- I send customers emails notifying them if there item is on back order - this would be great if I can send the email directly from my shipping team
- I send customers emails about how to exchange/return a product, and if the customer hits reply, it wold go directly to my RMA email
- I send customers emails info about warranty claim, if they respond to that email it would go directly to my warranty email.
Overall it would be great, since currently all emails I send to customers they tend to respond, and it fills up my one email account
I hope this makes sense!
Hey @ps2idhu, thanks for posting this! We’ll keep this one in mind when updating our email capabilities. For now, we’d like to see what other users have to say about this before moving forward.
In the meantime, have you looked into using your email client’s functionality for this? From experience, Outlook and Gmail both have rules or filters that will allow you to take specific actions based on criteria.
Here’s a link to how Gmail would handle this just to show you the concept: https://support.google.com/mail/answer/35088?hl=en&ref_topic=3394658