Allow delivery to UPS Access Points
http://compass.ups.com/new-ups-access-point-locations/
Allow delivery to UPS Access Points. According to UPS, this requries a different kind of label, and the cost is a little different - somewhere between ground to a commercial address and ground to a residential address.
RemiShop Admin RemiShop
shared this idea
Thanks for your comments and feedback everyone!
As updating/adding features to an integration typically requires cooperation from both parties, we recommend reaching out to UPS and expressing your interest in adding this feature to ShipStation to help expedite this process.
Additionally, any further comments for how often UPS Access Points are being used outside of ShipStation on a daily/weekly basis would be very helpful!
15 comments
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Adam Perry Pro Marine Supplies
commented
This is an extremely important feature. We use Access Points for customers that only have PO boxes or live where UPS would otherwise charge a fee to deliver to them. The problem is, if you don't select 'hold at UPS access point' and ship it to an Access Point, that access point has the right to charge your customer a fee. Yesterday I had a grumpy customer agree to pick up at The UPS Store and when he showed up, they wouldn't give it to him unless he paid $7. So he refused delivery and left a bad review. I spent an hour on the phone between the customer, the point, and my UPS rep. The bottom line is, we are counting on ShipStation to make this feature work, and as the premiere shipping provider, it should already have been an option. So let's go SS!! I've attached a screenshot of customer letting me know this happened.
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Stuart Dickson Braai Club Limited
commented
Hi, any further update on being able to ship to a UPS access point? Last posts are dated.
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David Franks Kick Game
commented
How is this still not integrated yet, all your main competitors have it!
https://shipperhq.com/ups_accesspoint
https://goshippo.com/blog/shippo-ups-ready-program-fedex-compatible-partnerships/I'm considering leaving ShipStation just for this feature!
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JOEL CYR JUNE home supply
commented
This would be extremely helpful as we are being charged a "residential area surcharge" by UPS on all parcels delivered to a residence. Integration with the UPS Access Point API would save our company thousands of dollars.
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David Franks Kick Game
commented
Any update here?
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Elise Austin Liforme
commented
Our major issue is that Shipstation cannot read the full Access Point API request which includes S2AP on it. Without this and despite having agreement with UPS, 30%+ of our customers are charged for pick up from Access Points and sometimes refused delivery. This is something competitors have managed to integrate without issue (shipper HQ named by UPS) so we can't understand Shipstation's reluctance to add this. Please look into this with urgency!
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Katie Lindridge Liforme
commented
We really need this feature as customers are experiencing a number of issues with our work around in the US
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David Franks Kick Game
commented
Any update here?
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marklindars
commented
We have a ups access point and would love to be able to use this. Our customers request this from us a lot, especially in europe
Thanks
James -
Joel Maendel Healthy Family Foods Inc
commented
Would you please add this feature. This would save your users a lot of money as they are often able to avoid the $2-$3 residential delivery fee. PLEASE consider!
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Paul Radin Coffee Hit Ltd
commented
This would also work great with returns. All our returns are Access Points drop offs and to be able to send label via SS Returns would save a load of ball ache.
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Hey @David, thanks for checking up on this! We're constantly working on adding and improving out partnerships, and we haven't had the chance to take a deep dive into this one. We'll keep you updated here as soon as we have more info.
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David Franks Kick Game
commented
I spoke with UPS they said it is down to you guys to integrate....
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David Franks Kick Game
commented
Is this still not supported by ShipStation, we really want to use this service!
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BarbP
commented
UPS is on board. ShipStation currently is not capable of enabling the access point API to crossover into your system.
