Automate customization of commercial invoice
Right now, the CI shipment value is tied to the product in ShipStation. But when we offer a discount or sale, that value is incorrect. And AFAIK, the value has to be updated manually. I'm hoping to import the price / value from my marketplace connection (Shopify).
For international orders, the customs value is the amount paid by the customer (not the full retail value), so we have customers that end up overpaying duty & tax because we haven't manually updated the CI.
An automation would be very helpful!
Hi @erainey, thank you for taking the time to post this! The declared value depends on what information ShipStation receives from Shopify and I’m not seeing any information to tell ShipStation how to discount products accordingly.
If feasible, I would try using Shopify’s “Price” and “Compare at Price” if you’re discounting individual items to signal to your customers there is a discount.
If this is a product-based discount you might find it helpful to set the declared value for your products in ShipStation. This is located under “Customs” when you are viewing Product Details for a sku.
Lastly, if neither of the options above are applicable, I recommend making these orders more visible so you and your shippers know to adjust the declared values by applying order tags with automation rules. The rule would look like “If SKU is X, then apply order tag Y”, then you would use a filter to locate these orders or look for this tag as you are shipping.
LifeSpa Shipping Dept LifeSpa commented
it's not just a problem with Shopify. We're using WooCommerce and have the same problem. Need to be able to see when a line item coupon affects the declared value and adjust automatically.
Torbett Crocker SupplyDIRECT Inc commented
We would like a default setting where all international shipments default to 'buyer pays customs duties' for commercial invoices and so documented on them for broker/customs officers in recvg country.