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Create Return Label Via API

Our site allows customers to request an RMA. When we approve an RMA request, I want to automatically create the return label and email it to the customer via the API.

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ydspanier shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
under review  ·  AdminShipStation (Product Owner, ShipStation) responded  · 

Thank you all for adding your ideas to the forum here! We’ll keep this in mind when updating our API; for now, we’d like to see what other users think about having return labels generated through the API before moving forward here.

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  • PeteC commented  ·   ·  Flag as inappropriate

    This has been requested for a few years now, and it doesn't seem like a difficult thing to implement. When will this be added? Thanks!

  • Adam Steinberg Corsair commented  ·   ·  Flag as inappropriate

    I'd like to have this ability from within the Zendesk app - all the customer data is stored in Zendesk - and have our customer service reps be able to generate a shipping label right there just by pressing a button.

  • ShopPad commented  ·   ·  Flag as inappropriate

    We need this feature. If it is not added shortly, we will be forced to go with a competitor.

  • Developer Ops Lensabl, LLC commented  ·   ·  Flag as inappropriate

    We strongly consider this a MUST HAVE FEATURE - and - my it looks like we may have to refactor our code to use a competitor's product should this not be on the roadmap in the near future.

  • Elie Daccache Inventos Inc commented  ·   ·  Flag as inappropriate

    It is a bit stupid that you did not factor this feature into your API.

    This is one reason we might consider retracting our implementation/integration with ShipStation because it did not fulfill the promise of automating the shipping process.

  • materialwrldtech commented  ·   ·  Flag as inappropriate

    We are trying to facilitate self-service returns on our site. We currently offer free return shipping and have a high enough shipping volume that having users "requesting a return" having that manually handled by customer service is unfortunately untenable.

    Being able to generate the RMA label programmatically would allow us to make the process fully automated delivering a great user experience to our customers and saving a lot of customer service time just pushing buttons.

    We started with, and wish to continue with ShipStation being the authority on the status of our shipments, but as our processes scale, the ability to automate is critical. Would not want a reason like a missing endpoint for functionality that exists in the interface to be why we "outgrow" ShipStation.

    I've liked to view ShipStation as something of a Square/Stripe for shipments, which has unlimited scaling potential - but the API is letting that view down at the moment.

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