Share your challenges, collaborate with others, and let us hear you!

← Product Feedback & Fresh Ideas

fedex ground collect

Please add Fedex Ground Collect. This should be included and I am surprised its not. Almost every big box store I have ever shipped for requires Fedex Ground Collect. Thanks.

82 votes
Vote

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close
You have left! (?) (thinking…)
Chris Rasco Miracle International, Inc. shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
under review  ·  AdminShipStation (Product Owner, ShipStation) responded  · 

Hi everyone – Thanks for all of your feedback on this! To understand this better, it would helpful if you could let us know why this is important for you, what you are wanting to achieve and your current workflow today? We’d like for this idea to gain some traction, so feel free to provide us with more detail on this and your workflow.

47 comments

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close
Submitting...
An error occurred while saving the comment
  • Warehouse_Manager commented  ·   ·  Flag as inappropriate

    We are now using shiprush to process Fedex Ground collect shipments. The more we integrate with shiprush the less need we will have for shipstation. Please get this fixed or lose a customer.

  • Paul Hwang Fortis Manufacturing commented  ·   ·  Flag as inappropriate

    From 2017 their response is this and they still have yet to fix this? LMAO. Can you imagine another tech company not fixing something so blatant as this? I'm going to move on from Shipstation soon. This is really unacceptable and silly. They're a MAJOR shipping company!

  • Carissa Redfield LAGOS commented  ·   ·  Flag as inappropriate

    Not having Fedex Ground Collect is the main reason we have not switched over to ShipStation yet. Some of our major accounts require Fedex Ground Collect and not having that option on ShipStation has prevented us from making that transition. Please add this feature so we can make the jump over to ShipStation.

  • Carissa Redfield LAGOS commented  ·   ·  Flag as inappropriate

    The fact that this hasn't been added since it was first proposed in 2016 is crazy to me.

    One of the main benefits to using Shipstation was to have one platform to replace all of the individual systems we're using. Several of our large accounts (a significant portion of our shipments) require FedEx Ground Collect. For those shipments, we have to use FedEx Ship Manager instead, which in our experience, has failed and created errors in really inopportune times.

  • Carissa Redfield LAGOS commented  ·   ·  Flag as inappropriate

    I'm having the same issue with some major accounts requiring we ship Fedex Collect. COD seems to be an option but the amount that populates is the total amount for the order and not the shipping cost. When we change that extra labels are printed out for COD and to mail the check to our location but this wasn't the case when shipping on Fedex. It would ship collect and I am assuming the cost of the shipment was paid to Fedex once delivered.

  • Carissa Redfield LAGOS commented  ·   ·  Flag as inappropriate

    Does anyone know how to add the postage amount to FedEx collect orders automatically? Right now the only option is to use the order total amount, but we just want to charge the customer the shipping cost not the whole cost of the order.

  • ALBERT TAI TRANS OCEAN ENTERPRISES commented  ·   ·  Flag as inappropriate

    New to Shipstation but have found that you are missing fedex ground collect option. Have a few customers that I ship to have it as a mandatory shipping requirement.

    If we use any other methods, there will be a chargeback.

    As for workflow goes, the idea behind using Shipstation is to have 1 portal for all my shipping needs. This one glaring omission forces us to jump out of the screen and use a second program.

    I then have to manually enter the tracking detail back into my website, thus forcing 3 steps whcih I could have finished in 1 step.

    Please get this updated ASAP.

    Thank you

  • Cheryl Stetter SPEC Sensors commented  ·   ·  Flag as inappropriate

    Need to an easier way to add customer collect account numbers. We are using automations; however, that is quite time consuming. If SHIPSTATION could more easily save customer account numbers for 3rd party billing that would be awesome!

  • Jeanne Dango EGO Fishing commented  ·   ·  Flag as inappropriate

    I'm surprised that you don't offer the FedEx Ground Collect service. We now have to have these separated out by our automation solution and process them manually. Considering that the majority of our retailers require this option and do not want to provide the account number, it would make sense to have this available to us in ShipStation

  • Judy Bond EIP Logistics commented  ·   ·  Flag as inappropriate

    One of the biggest retailers out there, Walmart, requires that you ship Fedex Ground Collect to their DCs. If you have Walmart as a marketplace option, this shipping option is imperative to be able to fulfill their orders. Thanks in advance!

  • NJPickPack1 commented  ·   ·  Flag as inappropriate

    we also need UPS collect for some of our customers - is this going to be added anytime soon?

← Previous 1 3

Product Feedback & Fresh Ideas: Selling Channels, Carriers & Other Connections

Categories

Feedback and Knowledge Base

(thinking…)