Shipment Tracking Number Status Field & Estimated Delivery Date
It would be ideal to be able to go to the shipments tab and see the information that currently appears when you mouse over the icon next to the tracking number "Delivery Status Unknown", "Arrived at FedEx location", "On vehicle for delivery", "delivered", "Shipment information sent to FedEx." That way we can see a view of what's going on with our shipments and sort by shipment status.
It would also be great to have a field for estimated delivery date so we can update our customers without being forced to visit different shipping carrier websites.
Both of these fields should also be able to update our selling marketplace.
Thank you for providing all of that great information @Robert. We’ll keep this one in mind if we make other related changes to the Shipments page. For now, we’d like to see if this idea will gain more traction with other users who’d also like additional shipment statuses.
Robert Vaughn Lull commented
Yes, we find that shipments are stuck more often than you would think. Typically it has something to do with our warehouse. I would say probably 2-4% aren't scanned into our carrier when picked up, so they will show "pending" or "info sent to FedEx" rather than in transit. In that situation, we typically check with our warehouse to make sure that everything has shipped. We sometimes find that we have issues with the warehouse not getting packages on the truck / not getting labels on packages. It would be a huge help to monitor the warehouse & FedEx / other carriers.
Hey @Robert, thanks for the update! The Recent status shows all of your shipments in the past week, so there are overlapping statuses here; it's a mixed bag overview.
There isn’t a good way to see if your shipments have been in one status “too long” today, but I can see how it’s helpful.
This next question is for you as much as anyone else who's interested in this idea: From your experience, how often have you found these “stuck” shipments, and what actions do you take after learning a shipment will be late or has been derailed?
Robert Vaughn Lull commented
There is some crossover from the folders "Recent" & "In Transit". The "in transit" status is not comprehensive enough (it shows items that are not actually in transit - just label info sent to FedEx) & it does not pass through to our custom store integration. We ship mostly with FedEx so "In Transit" includes "Info sent to FedEx", "Picked Up" & "In Transit." "Recent" shows shipments that are "pending", "in transit" & "info sent to FedEx". It's difficult to understand if one of our shipments is "pending" or "info sent to FedEx" for too long (i.e. a problem with FedEx pickup or transit to station).
It would be ideal to have statuses similar to the Aftership program. https://www.aftership.com/ The shipments screen is great that you can see all of your shipments, but the icons are not informative enough and the data is not easily exportable. Since you already have the integrations with FedEx, it would seem that shipment status & expected delivery date would be logical next steps to keep everything in one place.
Cobrand BB commented
It would be very helpful to be able to view delivery status direct from Shipstation.