Automatic update more often.
Please automatically update all orders at least once per hour. The frequency right now is anywhere from once per week to once per couple days. This isn't nearly enough.
Hey @Eric, thank you for taking the time to post your feedback here! ShipStation shouldn’t take a week to update your orders, and I see you’ve opened a few tickets with our team. I’m glad you’ve gotten in touch with us about this and that a few of our folks were able to give you some more information on how our update processes work.
I am going to keep your feedback handy if, in the future, we end up making such a change and would like to invite users to try it out, but it this type of update is not in the foreseeable future. Your idea will remain active here in the forum so we can see what other users are running into business challenges because of this update frequency.
Jake Hanson Basic Honey commented
I agree this is a major issue with the platform that seems like it should be extremely simple to fix. I can't quite understand why ShipStation would have an algorithm determine refresh periods unless it is computationally expensive to refresh stores, which I don't imagine is the case. I think the refresh period should be a manually set parameter for each store, which seems simple enough to implement. The current algorithm is punitive in the sense that orders fall through the cracks for stores with small sales volume which further decreases sales volume. The last thing we want from our shipping platform is a source of negative feedback on business!
Chris Leake Gemstone Well commented
This is one of a handful of things with ShipStation that people have been asking for for years and it seems crazy that it hasn't been implemented. The very slow auto updating has a big and negative impact on business at times. And these are exactly the types of features I don't even want to vote for, because we have limited votes and topics like this stay open for years, so realistically if I vote for it I'll just lose my vote on a topic that will stay open for years with the feature never being implemented. Overall SS is a great product, but boy, a handful of these types of issues and the lack of response to them is extremely disappointing.
Jason Sims Plethora7 LLC commented
We are evaluating a new solution for our business and have been very impressed with ShipStation until running into this issue. The last order update for our Amazon channels was when we set up the channels five days ago. At several hundred orders per day, there is a massive quantity of orders just now coming in after we've run a manual update. We should be able to reliably have orders flowing through in 15-minute increments. The MWS API throttling wouldn't be an issue for that level of frequency. As is, I'm afraid the lack of automation here may be a dealbreaker for us.
Don Oldenburg RSG Domestic commented
I can not believe this isn't a standard feature. It's not like it's hard to manually update... but it wastes so much time. You click on it, then you have to wait... sometimes 15-30 seconds.. Again, not a big deal, but I'm constantly refreshing to bring in orders from all 5 stores. It gets really annoying.... I really hope this becomes a standard feature... Right now, I'm working on a bot script to click the store update on a regular basis... But what else can I do?
Nellie Stephenson Matador commented
Hi folks - also chiming in to request the ability to auto-update more frequently. Every hour would be the bare minimum. Could Shipstation shed some light on why implementing this is such a hurdle? What is it that all of the users who desperately need this aren't understanding? The auto-update hasn't worked once for me despite the setting being activated - manual refresh only.
Sean Wu Fractioni commented
This is also the biggest issue we have with Shipstation. We would bring so much more over from other platforms if weren't for this issue.
Automatically update stores every few minutes. At this point, we have to manually update our stores before processing anything just to make sure we have the most updated versions of orders. In an ideal world, we'd like stores to be synced every few minutes automatically.
Seb Gauthier BlueRock Products Ltd. commented
I just set my ShipStation up. My eCommerce company is (MOSTLY) nicely made up of automations everywhere so I can focus on pressing matters....
Then I find out ShipStation don't auto update on a regular basis?? This is just ridiculous. Please sort this out guys! If I knew this before I set everything up, I would have definitely thought twice.
It needs to be reliably auto-updating every 30-60 minutes. Please fix this issue.
This should be on the top of your agenda, you're going to be losing out on a lot of clients... Also, it would make my life (and many other entrepreneur's lives) much easier. And we'd love you for it.
Cheyenne Lawrence Lucy Ave Boutique, Inc commented
Super frustrating, we moved over from ShippingEasy and they updated our orders every 10 minutes. We use SkuVault for inventory management and it relies on orders coming in from ShipStation, so when there is such a delay we are overselling popular items. PLEASE IMPLEMENT THIS ASAP! We would even pay more per month to have more frequent updates.
Kori Trotter Lily & Roe Co. commented
This is a very frustrating issue. I have automation rules set up to contact a customer immediately after an order to gather their personalization details. The auto update sometimes takes 8-12 hours and my products are time sensitive.. This is unacceptable and a potential deal breaker if this can't be reduced to 15 min or less.
Justin Blase Blase Media commented
This needs to be more than "an idea on the radar". It's a very basic request and ShipStation is going to lose customers if it doesn't get sorted out. Fulfillment automation is the reason most people use SS... this slow auto-update is mind-boggling... there's no way it shouldn't be addressed soon considering the ease of implementation from a tech standpoint.
If you are working with 3PL's and do not wish to log on, you can download our mobile companion app and manually refresh your stores from there if you find the Automatic Marketplace Updates aren't running as frequently as you would like.
This idea is still on our radar; for now, please leave your votes and comments to help keep this discussion active.
Sean Nelson Nelly's Security commented
New user. This is insane that you dont have this feature. Great product other than this. Extremely annoying having to manually update. Cmon!
Joshua Barad commented
38 votes and lots of disgruntled customers below. I think this needs to be strongly considered and implemented.
Thanks so much for your response!
This article goes over how we prioritize which stores get updated automatically and at what frequency. https://help.shipstation.com/hc/en-us/articles/206638707-How-can-I-automatically-update-my-stores-orders-
As you can see there one of the criteria is how many orders are consistently importing to a store. The less orders you import to ShipStation, the less often that store will automatically refresh.
If you'd like to see this updated in the future, please add your vote to this thread to increase the rate of the automatic store refresh. Thanks!
Joshua Barad commented
On the starter plan, I have to manually update the feed. Since sometimes it takes longer than 72 hoours. Crazy that this isn't fixed. Vote for this!
Eric Sunda Orange County Speaker commented
ShipStation is still only updating automatically about once per week for us. Please fix it soon.
I use you guys because you are my "team back at the office". Please put the 'automatic' into 'automatic updates'!
Thank you for your feedback, we definitely have this request on our radar and will let you know as soon as we have updates.
In the meantime, please be sure to utilize the "Update All Stores" button to ensure your Orders page is as up to date as possible. You can also use the ShipStation mobile app to update your Orders on the go - ensuring that the team back at the office has the most recent Orders View.
Christopher Yamane Superduperstudio LLC commented
I see lots of people asking for more control over the auto update/sync feature, but Shipstation admin seem very dismissive about it. I think it would help a lot to know WHY this is impractical to implement not just that you won't do it even though people are asking for it. I just don't see why it should take a half day or sometimes more for my orders to import automatically. Our fulfillment service can work much faster, but they can't pack things that don't get imported!