On time delivery report by shipment type
We recently had a few USPS hiccups where they delivered Express Mail shipments late. We would a report that tracks on time delivery by shipment type, so we can go back to the postal service (or UPS/FedEx) and request refunds where they missed their delivery commitment.
Hi, @Craig! Thank you for taking the time to bring this one up! We’ll keep it in mind when updating our reports, but for now we’d like to see what interest there is from other users before moving forward.
If you’re interested in this idea, please let us hear you! Comments count, too!
Andrew Tullsen Admagic PP Division commented
This would be a great time saver!
Matthew McCarthy StoveGuard commented
This would be super helpful for us! USPS loses about 20% of our packages and we end up refunding or replacing these shipments!
Adam Hickman Foxhound Bee Company commented
This would be a really great feature and make a big difference to our business.
Many couriers offer refunds on their packages if they have not met the delivery deadlines. Does shipstation offer any type of report or help for us to track and collect refunds on our shipments which were not delivered by the guaranteed delivery date? If not, is this a feature that could be added, specifically for Canada Post, UPS, DHL, FedEx?
This would be a HUGE great feature to add to shipstation.
I definitely think this is a good idea....we run reports for our company evey month involving our shipping carriers and costs, etc. Adding in the shipping times vs. expected shipping time would be a huge benefit to really see if the cost correlates with actual fulfillment on promised times. CW
Emily Sears EJ Sears Enterprizes commented
Shipping time reports are VITAL.
Will be shopping a different shipping platform soon if we don't get it.
Also - many other business skip shipstation for this exact reason.
This also relates to "Notification of non moving shipments". Some type of notification when items don't move or are delivered late would be helpful.
Perry Konstas Olive Oil & Friends commented
This is similar to a feature I suggested to allow for Delivery Date and Original Delivery Date (Days) columns.
Amazon is also tracking delivery time, so this would be a very valuable multipurpose feature.
Brian King Superlative Events commented
Late shipment tracking would be a fantastic feature. Being able to act on late shipments and going after refunds on our own would be a huge cost savings.