Email Authentication based on Client Domain
We want the FROM address set to our domain so that 'via Shipstation.com' does not appear on gmail. We also want to include your spf/senderId records in our spf/senderId records, have the email signed with our DKIM key and have the links use our subdomain instead of email.shipstation.com.
Here's how this works on a few of the major ESPs:
This will significantly improve deliverability and professional appearance.
VP of Marketing Technology
Thanks for your continued support on this idea, we don’t have any updates to report on the status of how we authenticate email addresses based on client domains, but any updates will be posted through this thread.
But, please continue providing your experiences with how the lack of this feature impacts your workflow.
A flaw with everything coming from ShipStation is that we are all on the hook if an email provider decides some emails are spam. The entire domain being blacklisted means none of us can get emails into the inbox of our customers.
It could happen. Occurs with enough other services we used where someone before us got the domain blacklisted.
Sebastian Wolff Materia Collective LLC commented
This is important to us as well. Are SPF and DKIM signatures on the roadmap? Deliverability is impacted by not having this option.
This is an industry standard feature offered by almost all of our services that send emails on our behalf. Why is ShipStation so far behind the curve on this one?
Wade Cool Pet Stuff LLC commented
We view this as extremely important and want it ASAP too. Not offering this is not keeping up with the times. We have SPA set to strict and use a DKIM record as there's too many spammers/scammers out there spoofing legit emails (we found a spammer spoofing our email address long ago, which led to us to start using strict SPA + DKIM as we certainly don't want to wrongly be accused of spamming, end up on blacklists, etc).
Obviously we also want the professional appearance of emails actually coming from our domain and not displayed as "via shipstation".
Brian King Superlative Events commented
SPF and DKIM signatures are needed. It's expected and ensures deliverability and consistency of branding across our communications with clients.
Cloud Alchemist commented
100% agree this is a necessary feature. More Info from Mailchimp: http://kb.mailchimp.com/accounts/email-authentication/about-email-authentication
Jean-Francois Hardy Backcountry Chai commented
This would be great to help with inboxing of communication from us to clients
Erin Willis Fluence Bioengineering commented
I would really like to see this feature enabled as well.
I agree with James. While I don't mind the "via Shipstation.com" additon on our company emails, when we do 3rd party fulfillment, we like the branding to match the seller. Most of our brands are okay with the addition of our company URL as the sending domain, so I think this would be a great solution for everyone.
Jeff Ruhle Moonshine Distiller commented
It would be great if ShipStation could send emails from our web server. Right now, emails appear as "from" us, but then in clients like Gmail, it says "via shipstation.com." It just seems a lot less professional.... Also it seems that a lot of these emails get caught up in spam boxes, so sending the email straight from our servers might help considerably on that front as well.