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Email Authentication based on Client Domain

We want the FROM address set to our domain so that 'via Shipstation.com' does not appear on gmail. We also want to include your spf/senderId records in our spf/senderId records, have the email signed with our DKIM key and have the links use our subdomain instead of email.shipstation.com.

Here's how this works on a few of the major ESPs:

http://login.mg2mail.com/help/Content/Listrak_Manual/Branding%20Settings.htm

https://mandrill.zendesk.com/hc/en-us/articles/205582387-How-to-Set-up-Sending-Domains

https://sendgrid.com/docs/Glossary/email_authentication.html

This will significantly improve deliverability and professional appearance.

Best Regards,

James Fredley
VP of Marketing Technology
FilterEasy

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jfredley shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
In consideration queue  ·  AdminShipStation (Product Owner, ShipStation) responded  · 

Thank you for your feedback and supporting comments!

Our product team is planning improvements for ShipStation’s email notifications for later in 2021 and will be considering the needs around spf/senderID records and DKIM keys. We understand how important this feature is to our users and are looking at all available options right now.

We will update the status of this request when we have more information to provide you. Thank you for your patience!

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  • Adrian Dybwad Adrionics commented  ·   ·  Flag as inappropriate

    Anyone having issues should raise a support case with them. Ours was elevated yesterday - indicating there is a problem. We also got a "server out of memory" status on a notification icon in the shipments tab. Hopefully this is being fixed as we type.

  • Chris commented  ·   ·  Flag as inappropriate

    Yesterday it got worse; or better depending on your perspective? Status: 4.4.7 notices piling up in our customer support system.

    100's of email delay notices streaming through since yesterday. At least we can confirm all the customers that have been complaining of no ship notice are justified.

    Does anyone have recommendations for a replacement that is not a zombie app? Endicia was our backup but now they're just more of the same. We can't wait another 4 years for basic maintenance let alone innovation.

    ShipStation used to make us happy (using 5+ years). That has not happened for quite some time.

  • Adrian Dybwad Adrionics commented  ·   ·  Flag as inappropriate

    We are also not getting any notification emails from Shipstation anymore. Their sendgrid code might be the problem. Sounds like this needs to be done immediately.

  • Chris commented  ·   ·  Flag as inappropriate

    Seriously? 4 years between replies from SS?

    Gmail rejects all emails from ShipStation now. Not in spam folder, just blocked.

  • Christo commented  ·   ·  Flag as inappropriate

    I've just started evaluating Shipstation. Lol. Basic fail. I have a perfectly good AWS SES dispatch confirmation with tracking code from a Woocommerce plugin. Every single evaluation point so far is worse than what I have now.

  • Teresa White Green Brier Distillery commented  ·   ·  Flag as inappropriate

    We have implemented DMARC as part of an initiative to secure our brands and domains. Unfortunately, email delivery to our customers may be impacted if domain authentication is not available. We have worked with our other vendors to generate DKIM keys to prevent spoofing of our domains. This would be a great feature for you to provide us with.

  • Adrian Dybwad Adrionics commented  ·   ·  Flag as inappropriate

    Shipstation, get your act together. This is unacceptable with the security risks everyone is exposed to and us being unable to enable an SPF policy because of you..

  • Ben Bow commented  ·   ·  Flag as inappropriate

    Just ended up here trying to fix a problem that was my fault. Surprised to see its something that Shipstation could be actively improving on.

  • GPZ commented  ·   ·  Flag as inappropriate

    @Alan Attridge Myshroom Deedum LLC we're watching our DMARC reports and basing the SPF IP entries off of what we see. We've just recently started this, so a bit of time will tell if it works or not.

    Seeing as SS uses sendgrid for the tracking notification emails, it's that range that's needed. I personally don't like to many IP address entries in SPF, but it's a necessary "evil" at this time due to the way SS does this. I'll report back on my findings.

  • GPZ commented  ·   ·  Flag as inappropriate

    We've added the IP address range that's sending the emails and hope that our delivery will improve... We shall see.

  • Brian King Superlative Events commented  ·   ·  Flag as inappropriate

    Email deliverability is a huge issue. It's a headache and unprofessional having to tell people, "Hey check your spam, our shipping partner won't update their email sending capabilities so all of the emails we send you look like spam."

    What other shipping platforms support this functionality?

  • Eric Bender The Tooth Bank commented  ·   ·  Flag as inappropriate

    I just tweeted at them (and Shippo, Ordero, ShippingEasy, etc.) and asked if any of those companies are able to develop this feature and take care of their customers. Let's see if we get any traction with that. I encourage you all to send a tweet to them. You can re-use this one:

    @ShipStation

    @shipstationhelp
    has a non-existent support for their customer requests. What other companies are out there that respond to their customers' needs and wants?
    @goshippo

    @ShippingEasy

    @ordoro
    ? Can any of you develop this feature? (http://feedback.shipstation.com/forums/330429-product-feedback-fresh-ideas/suggestions/11618976-email-authentication-based-on-client-domain?tracking_code=3a781beaefe1df51d941256a048ff655)

  • Eric Bender The Tooth Bank commented  ·   ·  Flag as inappropriate

    Wow! Look at how many people are following this thread to respond quickly at the small activity I started. I think I might post a screenshot of this thread to their social media and tag the, perhaps that will get their attention! I also ended up using Zapier to make custom email notifications connecting through API. You would think they could have at least done that and made it a plug and play zapier integration. Let's see if they respond when this gets more attention. If you're following, throw another comment on here, Let's keep bumping this.

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