Share your challenges, collaborate with others, and let us hear you!

← Product Feedback & Fresh Ideas

Email Authentication based on Client Domain

We want the FROM address set to our domain so that 'via Shipstation.com' does not appear on gmail. We also want to include your spf/senderId records in our spf/senderId records, have the email signed with our DKIM key and have the links use our subdomain instead of email.shipstation.com.

Here's how this works on a few of the major ESPs:

http://login.mg2mail.com/help/Content/Listrak_Manual/Branding%20Settings.htm

https://mandrill.zendesk.com/hc/en-us/articles/205582387-How-to-Set-up-Sending-Domains

https://sendgrid.com/docs/Glossary/email_authentication.html

This will significantly improve deliverability and professional appearance.

Best Regards,

James Fredley
VP of Marketing Technology
FilterEasy

223 votes
Vote
Sign in Sign in with ShipStation
Signed in as (Sign out)
Close
Close
You have left! (?) (thinking…)
jfredley shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
under review  ·  AdminShipStation (Product Owner, ShipStation) responded  · 

Hey, @all

Thanks for your continued support on this idea, we don’t have any updates to report on the status of how we authenticate email addresses based on client domains, but any updates will be posted through this thread.

But, please continue providing your experiences with how the lack of this feature impacts your workflow.

Show previous admin responses (1)

80 comments

Sign in Sign in with ShipStation
Signed in as (Sign out)
Close
Close
Submitting...
An error occurred while saving the comment
  • GPZ commented  ·   ·  Flag as inappropriate

    @Alan Attridge Myshroom Deedum LLC we're watching our DMARC reports and basing the SPF IP entries off of what we see. We've just recently started this, so a bit of time will tell if it works or not.

    Seeing as SS uses sendgrid for the tracking notification emails, it's that range that's needed. I personally don't like to many IP address entries in SPF, but it's a necessary "evil" at this time due to the way SS does this. I'll report back on my findings.

  • GPZ commented  ·   ·  Flag as inappropriate

    We've added the IP address range that's sending the emails and hope that our delivery will improve... We shall see.

  • Brian King Superlative Events commented  ·   ·  Flag as inappropriate

    Email deliverability is a huge issue. It's a headache and unprofessional having to tell people, "Hey check your spam, our shipping partner won't update their email sending capabilities so all of the emails we send you look like spam."

    What other shipping platforms support this functionality?

  • Eric Bender The Tooth Bank commented  ·   ·  Flag as inappropriate

    I just tweeted at them (and Shippo, Ordero, ShippingEasy, etc.) and asked if any of those companies are able to develop this feature and take care of their customers. Let's see if we get any traction with that. I encourage you all to send a tweet to them. You can re-use this one:

    @ShipStation

    @shipstationhelp
    has a non-existent support for their customer requests. What other companies are out there that respond to their customers' needs and wants?
    @goshippo

    @ShippingEasy

    @ordoro
    ? Can any of you develop this feature? (http://feedback.shipstation.com/forums/330429-product-feedback-fresh-ideas/suggestions/11618976-email-authentication-based-on-client-domain?tracking_code=3a781beaefe1df51d941256a048ff655)

  • Eric Bender The Tooth Bank commented  ·   ·  Flag as inappropriate

    Wow! Look at how many people are following this thread to respond quickly at the small activity I started. I think I might post a screenshot of this thread to their social media and tag the, perhaps that will get their attention! I also ended up using Zapier to make custom email notifications connecting through API. You would think they could have at least done that and made it a plug and play zapier integration. Let's see if they respond when this gets more attention. If you're following, throw another comment on here, Let's keep bumping this.

  • Aaron Johnston Hook & Loom Rug Company commented  ·   ·  Flag as inappropriate

    @David Lots of these tickets make me think this. We are actively exploring other shipping options, you can't be a software company and be this utterly unresponsive for years to basic things and expect to grow forever.

  • David Dellanave Dellanave Imports commented  ·   ·  Flag as inappropriate

    This bug report (yes, it’s a bug report) honestly makes me wonder if ShipStation is a zombie company. If they aren’t working on this big of an issue, what are they actually doing?

  • Alan Attridge Myshroom Deedum LLC commented  ·   ·  Flag as inappropriate

    That is the crux: "Because of ShipStation, and ONLY ShipStation, I am forced to set our DMARC policy to none. I would far prefer it be set to Quarantine, but I don't have a choice in the matter."
    Virtually every other service that is sending email on our behalf has SPF or DKIM record settings available.

  • Shipping Admin | Freedom Bakery commented  ·   ·  Flag as inappropriate

    I don't know WHY this still isn't a feature. Due to the lack of this simple feature, we are soon going to be having a Shiopify App send out tracking instead of ShipStation. We need to ensure that our emails get delivered and ShipStation is actively hindering this.

    Because of ShipStation, and ONLY ShipStation, I am forced to set our DMARC policy to none. I would far prefer it be set to Quarantine, but I don't have a choice in the matter. Even the Shopify apps that send emails on our behalf provide us with the necessary records to fully authenticate the emails they send for us.

    This is the least you could do to improve email delivery. If you really want to take it a step further, you would give us the ability to configure ShipStation to send emails directly from our own mail servers.

  • Shipping Admin Hearing Help Express, Inc. commented  ·   ·  Flag as inappropriate

    It's basically to the point where your product doesn't offer email notifications for shipments. I mean if they aren't being delivered, then you don't offer this feature. So perhaps in the product feature matrix where it says "Automatic shipping confirmation e-mail to customers" just change the check mark to a question mark. Perhaps EVERYONE HERE should fill out a support ticket and link to this post.

  • PopShadow Decals PopShadowDecals commented  ·   ·  Flag as inappropriate

    Yep, I have to reply to my customers daily, "please check your spam for tracking."
    I shouldn't have to do that.
    I get tracking emails from other retailers when I order online.

    It's sad to be ignored like this.

  • Brian King Superlative Events commented  ·   ·  Flag as inappropriate

    Yes. Please. Deliverability. Email deliverability and verification has moved forward since Shipstation started, time for an upgrade to get with the times. Bump, bump, bump.

  • Eric Bender The Tooth Bank commented  ·   ·  Flag as inappropriate

    Looks like you are getting about 2 comments of users who want this feature every month (and that's just the users that are going out of their way to comment and post, many more would like to see this feature, pretty pretty please!).

  • tabishb commented  ·   ·  Flag as inappropriate

    Wow, this thread has been going on since 2016, and in 4 years, Ship Station hasn't implemented basic healthy email sending infrastructure practices?

← Previous 1 3 4

Product Feedback & Fresh Ideas: Customers & Email Communication

Categories

Feedback and Knowledge Base

(thinking…)