After voiding shipment, new shipment with updated tracking info should be transmitted to marketplace automatically
In situations where an address needs to be changed or additional boxes added to a shipment after the label has been created, the original shipment can be voided, adjusted and re-shipped with updated information. This new, updated tracking information should be transmitted to the marketplace just as the original information was, alleviating the need to do this manually. This would greatly increase the efficiency of our processes.
Hey, @Brandon thank you for taking the time to bring this up! And thanks @vetinternetco for the comment!
Today, we will resubmit the information to your Selling Channel, but not all channels accept the updated information we send.
Can you tell us what selling channels you’re manually adding information for?
it does automatically send it. the problem is that you have to clear the shipment from your store first. So what we do is go to the store, delete the shipment after voiding it in SS then when you re-ship the order it updates the marketplace like any other order.
Not doing it like this you will get a failed update and you then still have to go delete the shipment or change the tracking number manually in the marketplace.
If you want the green cart symbol, delete the shipment then re-process steps if you didn't delete it before creating the re-shipment.
This happens to us from time to time when they ship something UPS then realize a regional box would be cheaper.
James Grahame Reflex Audio commented
I would like to see this as well. We've had to manually update our Shopify orders because we've had situations where we've had to cancel/void some shipping labels. When we re-issue a new shipping label we can see everything clearly in ShipStation, but the cancel/voided shipping lable (or tracking number) still exists in Shopify and isn't automatically updated. It has caused some confusion for our customers (and us!). Having to update the information manually can be very time consuming.
Hey @Brandon! I was able to confirm with some folks around the office here that we are sending information, but it's up to your selling channel on whether to accept it. I recommend reaching out to Brightpearl to see if it's a change they can make on their end.
In the meantime, I recommend double checking your workflow with your Account Manager to see if there isn't something you can be doing today to help avoid the situation where you need to edit shipment information after creating a label.
Brandon Jones Cuyana commented
We're manually adding information for brightpearl. Let me know if you need more information!
I would like to see this implemented as well. We frequently change shipping labels when products arrive late and we upgrade to Priority or Overnight or when a customer calls back to change the type of delivery service. As of now, we have to manually change this information which takes up a good 30 minutes of our day.