Automate email by return package marked received
As part of our business we have customers return us packages all the time and we would like to automate an email to be sent to them once we mark their package as received in ShipStation.
Thank you for taking the time to bring this up @KateME! I found a couple of other ideas that expressed the same business challenge and merged them here so the votes can be heard all in one place.
At this time, we would like to see additional interest in this idea and hear what other users have to say before moving forward.
To send emails when you are marking your returns as received, you’ll have to send them one-by-one by opening each order detail window and click on the email address to open your computer’s default email program.
If you’d like to see email addresses in bulk, you can create custom exports from either the Orders or Shipments page to export the email addresses of your selected orders. Here’s more info on custom exports: https://help.shipstation.com/hc/en-us/articles/206638777
An option like this would be extremely beneficial to our returns process. This would help our customer service department as well as a significant amount of customer service inquiries are about whether or not returns have been received.
YES! In our business we provide a service with a finite turnaround time once we receive their returned product. It's imperative the customer knows when their product has been returned. The idol user experience would be to get that notification via email upon receipt.
I would love to be able to create a rule that allows me to notify a customer that a Return has been received per your new Returns enhancement instead of having to manually have someone do this.
Stephen Bachmann Kim and Proper commented
Shipstation reently added an automated delivery notification email that customers get when a carrier delivers a package. The RECIPROCAL of that upon a return would be helpful, namely an email (based on a new template) that the customer gets telling them their return was delivered to the return shipping address. That seems like the most basic notification and it gives the customer the quickest assurance their return reached the destination. The idea of an email once the return has been "processed" seems different to me. That could be the refund notification email or something else which is an action taken on a return.
Christman Hersha Noble Denim commented
The ability to setup an automation for when a return is marked as 'delivered'-- such as 'send an email' (created in the email template area) to customer saying their item has been received and will be processed. Notifications to staff would also be helpful-- such as 'alerts' like "3 new returns were delivered". So they know to look for them or reach out to the carrier if there are issues.
It would be great if, when receiving returns in ShipStation, you had the option to notify customers using a form template. This way the customer knows the status of their return.
Jeremy Smith Reboot Charity Inc commented
When you check a RMA package as received you have the option to send an email to the customer letting them know we got the package.