blind Copy on return labels
It would be great to include a BCC option on return label emails sent to customers. This way we can keep records of all communication sent from ShipStation.
Hey, @Shannon, thank you for taking the time to bring this up! We’ll keep your feedback in mind when updating the return label functionality, and for now, we’d like to see other users add their support to your idea before moving forward.
In the meantime, there are two things you may be interested if this information is important to you today.
1. Add your company email address when emailing the return label to a customer. Your customer will be able to see all of the emails this is sent to—perhaps making it easier to identify your business.
You’ll want to separate the email addresses with a comma like this: “firstname.lastname@example.org, email@example.com”
2. On the Returns section of the Shipments page, you can export your returns data. In the file, the header “ForwardTo” (column AZ) will list the email addresses you’ve sent return labels to.