Delivery Date Column (and Delivery Estimate column)
We had many orders that didn't get delivered by the carrier estimated delivery dates during the holiday ordering period. Now, I'd like to request refunds on the delivery fees, but have to backtrack manually to get this information. It'd be great to have both the delivery estimate from the carrier and the actual delivery date as exportable columns.
Hey everyone! Thank you to @Perry who took the time to bring this one up! We’ll keep your feedback in mind, but for now we’re primarily interested in hearing what other users have to say.
If you haven’t already, please let us know your thoughts on this and how you’re doing this today (if at all).
Josef Zarif Kabo Canada commented
Also would be great to have access to estimate delivery via api endpoint
Carson Stone commented
Really would love to see this. I don't want to use shipstation for SFP because I have no visibility of Deliver By
Yes! This would so be helpful. It's very painful to track and filter which orders were and were not delivered on time (in addition to refunds, it's also needed to email customers when their package is running late)
Delivery Date column is really needed for reporting. It's been requested for 3 years! Please add!
If SS factored in the standard USPS / UPS / Fedex zones and transit times by zip code and allowed these to be used as criteria in the automation rules, it would save my team 100's of hours.
IE - if USPS PM is 3 day transit time, choose FC instead || if USPS PM is 2 day transit time, choose PM
if UPS zone 4-6 choose 3-day, if zones 1-3 choose ground
The only other option is to create a huge number of rules based on 5K different zips codes AND carrier AND service options, which i don't think SS can even support and is not realistic.
This would allow me to automate carrier/service selection and review carrier OTD so I can 1) proactively reach out to the customer to address the delay, 2) easily compile and submit guaranteed service claims to the carrier, and 3) review OTD metrics by carrier for QBRs and decision making.
Douglas Brown UnTapped LLC commented
Returns have the ability to show delivery date... why would this not be available for outbound?
Hi @James Cramton Rocketry Works, thanks for sharing! This sounds like a technical issue that is best resolved by our support folks here. We certainly want to make sure your shipments appear in the status they say they are.
Please head on over to help.shipstation.com and use the "Contact Us" button to get started.
James Cramton Rocketry Works commented
I see that there is an attempt to indicate the delivery status for shipments, but it is horribly broken. Of 61 orders in the past few weeks, only one shows accurate delivery status. 3 other orders show an intermediate delivery status (in transit) even though the shipments were delivered. The other 57 orders shown an 'unknown' delivery status, many of them after weeks of time to poll the carrier. Having this list to review for delayed or problematic shipments would be very useful, but the current implementation leaves serious doubt about the reliability of the system.
Just chat about this with Austin over and would really like to see a Delivery by added to the Column tab. If we know when the order needs to be delivered by then we would set it to the correct shipping method.
Currently we need to go into the specific selling channel and check the delivery by date and then go back to ship-station and select the appropriate shipping method which takes a lot of manual work on our end. Putting a Column with the Estimated Delivery Date or Delivery By date would be very helpful and it seems as a lot of users are needing this feature.
Joel Habre Shoe Mill commented
Just spoke to a chat agent requesting a report for this. Please produce this!
Adam Hickman Foxhound Bee Company commented
Please add this feature, it would make a big difference in our shipping experience.
Emilie Fournier Jalie commented
For Canada Post, I use BusterFetcher that tracks that for me, but I haven't found a tool that does it for UPS yet. I think the only way to claim for late delivery is by contacting them directly so having a report with expected delivery and actual delivery date would really help speed up the process! I agree that it would add value to an already amazing tool, saving us precious time.
It would also be helpful to see ebay and amazon estimated delivery times so that we can best pick which delivery service to use when estimating.
Max Liang Cedarstone Industry commented
We are constantly battling eBay against late shipment defects. Usually, it is because a package was not scanned when USPS received it, so it is lost 'up in the air' so-to-speak. Generally, these items still get to the customer on time though. Meaning if I could easily export the proof of that in mass, I could have this defect more easily removed from me on eBay. I have seen people asking for these features on these forums now for multiple years. Why is it not happening, and why is it ignored? I have to manually search out the order and seek details per case, it becomes time consuming and it just seems so strange.
Tom Sullivan Quad Fab, Inc commented
this would add tremendous value to what ship station offers! maybe set it up in a format that would make it easy to file claims with shippers...excel download, etc.?
Noah Simon-Waddell thecoconutcult commented
This would be an extremely valuable column in reports, as it would allow us to audit each carrier, account, and region for shipping times that exceed the service's advertised transit times for a parcel.
I believe this is valuable, currently we use 3rd party services to do this and it would be great if shipstation provided it natively all-in-one.
Thanks @joseph thanks so much for the question!
Ideas and kept under review as long as we see added activity and interest from other users. As for this particular idea we've left this open due to the continued interest we've seen.
Check back here for updates to any movement on implementing this feature!
Joseph Reilly DeLallo commented
How long does something stay under review? Any chance of this actually becoming part of Shipstation?
There are companies out there that connect to your UPS/FedEx account and automatically submit refund requests for late shipments. They end up splitting the refunds with you, but it's totally automated. We use Lamphrey Systems Small Package Auditing for this.