Blind Copy on Shipment and/OR Delivery Email
We started using the new automated email for delivery confirmation (http://support.shipstation.com/forums/330429-product-feedback-fresh-ideas/suggestions/3099873-allow-automated-emails-to-be-sent-once-item-is-del). We also like to BCC ourselves the shipment confirmation, but it's not necessary for the delivery confirmation. The option as it stands is an all or nothing, my suggestion is to make that two options.
Thanks for bringing this up, @dpit! Can you tell us what makes the shipment confirmation email more valuable to you than the delivery email?
Since delivery notification emails are fairly new, we’d like to hear what you think about it.
Also, to help you today, depending on the email service you’re using you may be able to create a rule/filter to automatically direct the delivery emails with certain email subjects to a place other than your main inbox.
Grant Lambert commented
We are using trustpilot for a feedback service. We do not stock 100% of our products offered and many of our products are custom made. The customer should get an email after they receive the product. If an email goes out before they receive it, they get irritated and give a one star rating since they are still waiting and everyone wants their products instantly in today's society. So Bcc to our review service at delivery would give us the best chance for positive reviews.
Great feedback on shipment confirmation vs delivery notification emails, thank you! And I'm happy to hear there is a solution for you.
I checked on your ticket and found that between then and now we’ve had to clarify details about delivery notification email between both the product and support teams—the email should send within hours of the delivery scan by the carrier and should not take days.
If you continue to find delivery emails that are taking longer than a day to trigger, please shoot us an email at support@ShipStation.com
Yeah, I guess I could create a rule and just auto-delete, good point!
For us, BCCing the shipment confirmation is sometimes a quick way for us to reference the order compared to either going into the cart or shipstation...so it's useful for us to have a record in gmail for that. The delivery confirmation, while a nice feature for the customer, doesn't really have any use for us to get a copy.
I did reach out to support about this, but for what it's worth, it would be so much better if the delivery confirmation emails could be sent out at the very least the same day the tracking shows delivery. Most of the emails I've seen are the day after, which we've had some customers reach out to us confused. We've updated our template to adjust the wording for this, but would obviously be more useful in real-time or at least same day.