Stop Importing Irrelevant Order Information as "Internal Notes" From Magento
Basically Shipstation imports Magento's internal Paypal and payment processing notes (Like IP Address or Transaction ID etc.) as Internal Notes, cluttering up the Internal Notes boxes that could be useful to put customer information etc. in them. It'd be great if there was a way to stop them from auto importing.
Thank you for submitting this request and helping us to improve ShipStation! We will review this request and let you know once we have an update. Its important to note that these internal notes from Magento might be part of other users workflow, so we cannot remove them. However, we will research alternative solutions and let you know once we have a update.
Shane Barnette commented
This is old, i know. but i just started using shipstation and came across the same issue. it prevents me from knowing when there is an important note since all records have notes (paypal, authorize.net etc). I like what Doug said, and i was about to do that, but there is another solution for less techy people. You can create an automation rule to make the internal note field be set to "blank".
My rule looked like this:
IF "internal notes" Is NOT blank...
Add internal note (But then just leave it blank).
This will just erase all data in the internal note on import. now I can use it normally.
Doug Strohm Tudor Games commented
We made a change to the XML file ShipStation provides within our Magento configuration to do this.
This change will stop the import of any "Internal Notes" from Magento's Order Comments section.
Without this change, internal notes get populated with PayPal transaction junk.
ShipStation config.xml change
Located in: /app/code/community/Auctane/Api/etc/config.xml
Occurs twice, comment both out:
Lines 93 and 130