Different Printing Setups Apply to Different Users

Different users that are in different offices/warehouse with different printers (thermal or laser) and print different size labels (4x6 and 8.5x11) should have the ability to have their own label/printer settings saved to their account instead of the need to switch setting every time globally.

122 votes

Terry Lin shared this idea · October 15, 2015 · Admin →

under review ·

AdminShipStation (Product Owner, ShipStation) responded · August 01, 2017

Hi @dom, thanks for checking in on this one. We’re still interested in this idea and we don’t have a definitive timeline on it. It isn’t on our immediate roadmap but it is something we’re always looking into.

Show previous admin responses (3)

under review ·

AdminShipStation (Product Owner, ShipStation) responded · March 11, 2016

Hi, everyone! Thanks to @TLS who revived this idea, we’re gong to mark this under review to see what other users have to say about per-user print settings.

If you haven’t added your thoughts and example workflows on this, please do!

archived ·

AdminShipStation (Product Owner, ShipStation) responded · December 01, 2015

Thanks for your feedback! There hasn’t been any activity since our last update so we are archiving this idea to give your votes back (see our last responses by clicking “Show previous admin responses”).

Your votes are now freed up to use on other ideas to help us prioritize the most active ideas. All of your feedback (on this idea and everywhere else) stays on our radar to be referenced when designing related features.

If you’re still interested in this idea, please help outline the idea and your business challenges by providing additional details in the comments section and we’ll revisit your idea.

under review ·

AdminShipStation (Product Owner, ShipStation) responded · October 16, 2015

Thanks for bringing this up, Terry! Today, each user is able to choose their own default print method. This will help you say “For office in City A, use Printer A, but for City B I need to use Printer B.” This is useful if you’re using the same type of printer (thermal vs desktop) in both cities in this example.

Here’s some more info: https://help.shipstation.com/hc/en-us/articles/206639117

As for using a different printer type for each of your offices/warehouses, you’re right that we don’t have this functionality today.

We’ll keep this in mind when improving our printing functionality. For now, we’d like to see support from other users on this idea before formally making a decision here.

Feel free to add more information here in the forum so other users can further understand your idea and vote!

27 comments

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William Frazier Mr commented · June 01, 2020 05:51

Can we add different label / printers for different carriers?

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Sara Gould In A Flash LLC commented · April 09, 2020 14:21

I want different printers to have different settings or different locations.... I have one location with a 4x6 label printer and one location with only an 8.5x11 printer. It's a pain to have to swap every time.

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Julie Morrison commented · April 08, 2020 11:45

Would love to see this warehouse option and not account wide label settings.
Makes it very complicated with multiple warehouses with different label settings.

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Calgary Warehouse commented · October 11, 2019 11:35

Is there any update on any progress/timeline in fixing this issue? It's been a request for nearly 4 years now. I was speaking with customer service via chat and they said that this suggestion would be implemented in the near future and linked me to this forum page, but I don't see any updates saying/implying that here.

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Benjamin Rubinfeld A World of Deals commented · July 21, 2019 03:35

Some of my user need the packing slip while other user dont need them and when someone changes the printing option then it is going to be changed on all users, hat not good at all...

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claudiapaolettica commented · November 15, 2018 10:43

It would be great to have different document options for different users. Not all of our stores have a "label" printer.

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ethan john arty commented · November 01, 2018 23:30

When you print documents from ShipStation, a printer dialogue box will display your printing options. These options are user specific and saved in your browser, so each of your users and each of your workstations can have different printing defaults.
If anyone face printer error issue clicks here https://www.hpsupporthelpline.com/blog/tag/printer-not-activated-error-code-20/

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uppebay2 commented · July 07, 2018 14:18

@ShipStation Will you please review this again? I would give more votes if I could as this is a major flaw that hinders our operation every day. This has been "under review" since 2016 and no progress? As a community, we deserve to know what is going on and why this idea cannot be implemented.

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ffx commented · June 26, 2018 15:13

I would like to see a way we could used different label setups based on the different store we have on our account

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Brent Cole Srent Cole Alaska Specialty Woods, Inc. commented · February 28, 2018 14:05

I would like to add to this thread and idea. printer setup, 2 printers, but 1 printer for 2 layouts.

For us, The thermal printer prints all single page shipping labels, but we use the HP laserJet 277 printer to print on 8 x 11 sheets; 1/2 page intl shipping labels and full page packing slips. Is there a way in settings to do this without having to change printer preferences and setup in the windows control panel? It would be GREAT if there could be assigned document setting to accomplish this.

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Jon Jakoblich Bacon Scouts Inc. commented · February 20, 2018 09:41

I drop ship and I have different users that have different printers. Instead of creating multiple stores it would be nice for each user to print a label in the document size set to their capabilities.

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ChaneyC commented · February 12, 2018 09:12

Unfortunately yet another user functionality request that will be ignored...Hey @shipstation, how about implementing this sooner than later?

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HAYLEY MULLIN sockprints commented · January 08, 2018 18:12

Different printing set-ups for different USERS are a MUST, unless picking sheets can be customized to include barcodes, thumbnails, etc. so they look like packing slips. Having this set to the ACCOUNT only is not productive.

This is crucial for our business as two different staff members may be working on two different types of orders at the same time. One may need to print Labels and Packing slips together while the other needs a custom label using a different paper/label size. Please enable this feature!

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isaac perlstein silverspeck.com commented · December 21, 2017 13:06

What about adding specific setup for stores.

Right now we have one store that we need to print a 4x6 packing slip and another we need to print a 8.5x11. every store should have its own set up option

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VF Supply Co LLC ChalkPro Products commented · August 31, 2017 11:14

I'm with the OP on this issue, but as @wtully commented a while back, even the addition of "Document options" within individual ship-from locations would be helpful, as we ship from one user and multiple "warehouse locations", some being retail and some being wholesale. The different paper / label options per warehouse would be a real time saver, especially if it were under the same user.

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Funker Media Funker Tactical Media Inc commented · August 14, 2017 13:31

This would be a great feature. Please add it asap.
Thanks

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lostartwholesale commented · July 26, 2017 11:49

Everyone that has voiced concern has pretty much said the same thing. I understand there are ways to work around this feature, but there isn't always time for that and it presents even bigger obstacles when a 3rd or 4th printer is added.

I'd like to know if there have been any improvements on this because it seems to have been an issue for about 2 years now. Is it not a big enough concern for ShipStation to put effort into improving?

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ChaneyC commented · May 05, 2017 08:23

This is crucial for our business as two different shippers may be working on two different types of orders at one time. One may need to print Labels and Packing slips together while another may need to just print postage labels.

@shipstation, what's your reasoning for NOT having this option available for users?

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TLS Manager Total Lighting Supply commented · February 13, 2017 12:55

Just to let you know ShipStation, your competition, has already implemented different printing settings per user for accounts with multiple users. We would very much like to see this feature implemented into ShipStation.

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ngpint commented · October 20, 2016 00:05

This is crucial for us. We keep going back and forth between users and it's taking up so much time for us!

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