Product Feedback & Fresh Ideas

ShipStation’s Feedback and Fresh Ideas Forum is moving!


We have started the process of moving our ideas forum to a new home in the ShipStation Community.

As of August 4th, 2021, this Feedback and Fresh Ideas Forum is no longer accepting new ideas, votes, or comments. However, this forum will remain visible until shortly after the new Ideas board on the ShipStation Community goes live. After that date, this forum will no longer be visible.

If you would like to post an idea after August 4th but before the new Ideas board is live, we have created a temporary discussion board in the community for you to do so. Once our new Ideas board is live, our moderator will move all posts to their permanent home.
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ShipStation has used this same forum since we released our very first version back in 2011. In that time, we’ve implemented hundreds of our users’ ideas! But, as our users and our product has evolved, we’ve realized the way we seek and manage our users’ feedback must evolve as well. Starting in September, all feedback and ideas discussions will take place in the Ideas board of the ShipStation Community

If you are not already a member of the ShipStation Community, please join! You can participate in user discussion boards, read exclusive community blog posts, earn rewards through community exclusive events, and much more. To join, go to community.shipstation.com and click the profile icon. You’ll be prompted to log in to your ShipStation account and then redirected back to the community where you can set your unique username and customize your profile (if you wish). Once registered, you can participate in any discussion on the community. 


What will happen to the existing Feedback and Fresh Ideas posts?


Unfortunately, we cannot move all ideas to the new Ideas forum. The posts we are not moving are being set to the  "Archived" status in this forum.


The posts we do move will maintain their statuses, voter count, comments, and link to the original poster. 

Posts we will move to the new Ideas board: 

  • All posts in Started, Planned, and In Consideration Queue statuses.
  • Some posts in the Under Review status or with no status, based on post age, recent activity, vote count, and relevance.
  • Posts that have been set to Completed within the last 12 months.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. 549 votes
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    154 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your feedback and supporting comments! While this is not currently on the roadmap, our product team is aware of the demand for customizable pick lists. We are looking at what would be required implement this.

    We encourage our users to continue to vote and comment on this topic with any details about how customizable pick lists would solve your business challenges and what types of customization you are looking for.

  2. Combine orders automatically

    Auto combine feature for multi orders when they have the same shipping address.

    534 votes
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    154 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for this feedback. We will be considering more automation around splitting and combining shipments in our 2021 roadmap.

    Auto-combining is a bit more technically intensive than auto-splitting as it requires certain data fields to be validated and matched, but we are definitely exploring how to accomplish this.

  3. 481 votes
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    In consideration queue  ·  120 comments  ·  Insights & Reports  ·  Flag idea as inappropriate…  ·  Admin →
  4. Add Picked Up, Hand Delivered as Mark as Shipped carrier options

    When I hand deliver or the customer picks up and I manually mark it as shipped, it requires me to select a carrier, so can you make a carrier in the drop-down that is "picked up" and does not request a tracking number to be put in and maybe make another carrier that is "hand-delivered" or "self-delivered" and also does not require a tracking number?

    422 votes
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    109 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your feedback and supporting comments!

    We’ve sent this feedback to our product team to consider in our 2021 roadmap.

    We encourage you to continue to vote and comment on this request to let us know any details around this feature that may help you solve your specific business challenges.

  5. Email Authentication based on Client Domain

    We want the FROM address set to our domain so that 'via Shipstation.com' does not appear on gmail. We also want to include your spf/senderId records in our spf/senderId records, have the email signed with our DKIM key and have the links use our subdomain instead of email.shipstation.com.

    Here's how this works on a few of the major ESPs:

    http://login.mg2mail.com/help/Content/Listrak_Manual/Branding%20Settings.htm

    https://mandrill.zendesk.com/hc/en-us/articles/205582387-How-to-Set-up-Sending-Domains

    https://sendgrid.com/docs/Glossary/email_authentication.html

    This will significantly improve deliverability and professional appearance.

    Best Regards,

    James Fredley
    VP of Marketing Technology
    FilterEasy

    292 votes
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    98 comments  ·  Customers & Email Communication  ·  Flag idea as inappropriate…  ·  Admin →

    Hello everyone,

    I’ve posted the following response to our ShipStation community thread and want to also share here for transparency:

    Thank you for your candor with your feedback. We definitely understand and appreciate that the lack of responsiveness on this specific issue has been frustrating. We are working internally to improve how we review and respond to feedback so this doesn’t keep occurring in the future. And we apologize for failing to meet our users’ expectations around this feedback. We will do better and changes are already happening.

    Our product team is investigating how to implement a workable solution for this that will not impact other existing functionality and properly uses the notification service that’s embedded in ShipStation. There are really two issues here that need to be addressed and they don’t affect all users equally:

    Spam – ensuring the notification makes it to your user without getting filtered to…

  6. Track Customer Order Frequency. Ability to place rules based on a customer's order

    Track Customer Order Frequency. Have the ability to place rules, report on the number of orders a customer has placed. For example: Joe has placed 3 orders, he receives a free gift. Adding a step to that, the frequency a particular item/sku gets ordered.

    267 votes
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    94 comments  ·  Customer Records  ·  Flag idea as inappropriate…  ·  Admin →

    Now that we’ve added the customer history widget into ShipStation’s new layout, we are exploring other options around this data, like the ability to trigger automated actions.

    We will definitely take this feedback into consideration when planning future automation improvements.

  7. Add UPS Simple Rate

    We are adding UPS's new shipping program called Simple Rate, we need this added to ShipStation.

    257 votes
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  8. Edit and Delete Customers

    We need to be able to edit or delete customers from the database without having to upload a csv file. Below are a couple examples for when this would be helpful. I'm sure others here will agree that some simple database management would be greatly appreciated.

    I recently had to correct a type-o in a customer record and the process is just unreasonable. Download an example .csv file, add ALL the customer information (not just what needs changing) upload the file, and finally make sure that the original profile was correctly overwritten. It should be as simple as hitting an…

    235 votes
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    In consideration queue  ·  74 comments  ·  Customer Records  ·  Flag idea as inappropriate…  ·  Admin →
  9. Add inventory tracking for packaging materials

    We keep track of our product inventory elsewhere, but use ShipStation to ship our products and therefore would like ShipStation to keep inventory of the boxes we use to ship products. We use the preset packages and think it's only natural to know how many we have used and how many we have left so we dont over-order boxes or know which box sizes we use more so we can place orders for them!

    183 votes
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    In consideration queue  ·  35 comments  ·  Product Records  ·  Flag idea as inappropriate…  ·  Admin →
  10. Is there a way to charge the customer for the return label?

    Is there a way to charge the customer for the return label so that we are not paying for every return label? This would especially be good if the customer is returning due to their own error or because they just changed their mind instead of us paying for every single return label?

    176 votes
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    53 comments  ·  Returns Management  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for all your feedback.

    This idea is under consideration as we look at ways to improve the Branded Returns Portal. We are still seeking feedback on what the ideal experience would be, both from the merchant perspective as well as from your customer perspective. Please feel free to leave additional comments with your thoughts about how you’d like to see this implemented.

  11. Shipstation inventory management multichannel

    Great to see the new shipstation inventory management solution!
    We were initially excited because it seemed to be able to replace stitchlabs. If shipstation was able to send stock counts to selling channels, it would be amazing! We, along with other stitch users I'm sure, would be happy to pay a higher premium for your services.

    163 votes
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    43 comments  ·  Product Records  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your comments!

    Our product team is considering this as an improvement to ShipStations existing inventory offerings. Due to how store integrations typically work, this type of feature would likely be rolled out for specific store integrations and we’d love to know which stores you’d like us to focus on. Please continue to leave comments about how you would like to use this feature and for which stores. Thank you!

  12. Shipping label size options too limited

    I would like to make a suggestion that ShipStation work really hard to make a 4 x 6.25 option, and/or the 4 x 8 option available. UPS is a very large carrier for you not to support it's label sizes that work with the Zebra 450 printer. For those of us who use UPS, we get our shipping labels free of charge, so purchasing the 4 x 6 labels is not a viable option. It seems only logical that you would work to accomodate UPS customers, a huge market. PLEASE CONSIDER THIS! Right now I have to manually pull out…

    154 votes
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    In consideration queue  ·  45 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  13. Customizable Views and User Permissions

    Ability to further customize what each user sees in ShipStation (Shipped, Cancelled tabs on the left side of page)

    When we have people join our shipping team, I know that ShipStation can be a bit overwhelming. So the simpler and more straightforward the layout, the easy it is to train people.

    What it accomplishes: Easy way to train new employees.

    138 votes
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    42 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  14. Add Speedee Delivery as a shipping option

    Please add Speedee Delivery as a shipping integration! All of our shipping is equally between UPS, Speedee, and USPS.

    121 votes
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    Thanks for all your feedback and votes for this integration request. We are currently exploring a partnership and possible integration with SpeeDeeDelivery.

    This is still in the early stages, so at this time we do not know what the outcome will be. If we add this integration to the roadmap in the coming months, we will update this post to let you know.

  15. transfer manual order

    For example we have 3 business running and they don't have an option to export the orders (it's not amazon/ebay).
    So we use 3 manual stores and sometimes we have errors, an order that is shipped from 1 manual stores, actually needed to be shipped from other.
    Having an option to transfer order would be great.
    Thanks

    108 votes
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    In consideration queue  ·  19 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  16. Be able to select service on Branded Return Portal

    The branded return portal is awesome! I would love to use the feature but cannot based on the return service and package type default. There should be an option to select the original service and package type used on the order.

    For example, if I use USPS for my default return and a customer has a big heavy item, I tested this on an order by the way, it will cost $90.00 for USPS vs. $40.00 for UPS. If I use UPS for my default service and it's a small light item, it will cost $9.40 vs. $2.80 for First…

    77 votes
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    In consideration queue  ·  19 comments  ·  Returns Management  ·  Flag idea as inappropriate…  ·  Admin →
  17. Scan and store serial numbers of shipped orders

    We'd like to be able to scan outgoing products and associate them to their orders as they are being shipped out.

    66 votes
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    In consideration queue  ·  12 comments  ·  Shipment Management  ·  Flag idea as inappropriate…  ·  Admin →
  18. Return Label Shipment Notification and Reporting

    Notify us (or designated email) when a return label has been used by the recipient (ie picked up by the carrier).

    Also, generate a report showing all unused labels

    66 votes
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    In consideration queue  ·  13 comments  ·  Returns Management  ·  Flag idea as inappropriate…  ·  Admin →
  19. Being able to customize the name of each Custom Field would be incredibly helpful.

    When I import from a CSV, I'd love the opportunity to customize our Custom Fields (1-3) so that it's clear what they're being used for. We currently have to use a shared document with a key. And that's not as simple as just being able to have a column that clearly says what the data means.

    62 votes
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    In consideration queue  ·  19 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  20. Product Barcodes on Picking Sheets and Ability to print Barcodes for Products

    We have barcodes assigned to our items that do come into shipstation with out integration. But they aren't being utilized in shipstation. It would be great to have the ability to print those barcode UPC/GTIN's onto picking sheets, packing slips.

    It would be even more beneficial to be able to set orders to print barcodes to a thermal printer so we can put it on packages. This goes hand in hand with Amazon's barcode needs for Fullfillment, internal manufacturing.

    As an example, we're a on demand product producer. We make the product the day after it's ordered. So being able…

    60 votes
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    In consideration queue  ·  7 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
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