Canadian Branded Tracking Page that works with Purolator Courrier.
This is a feature I want. Not having it impacts our workflow, and does not allow our customers to visually track their package.
The Purolator tracking links do not have our branding and having it would improve your workflow.1 vote
Hi @Robert McJannett pispeedshops, thanks for sharing this with us! The branded tracking page should work for Purolator and I’ve addressed this with the person you talked to about this.
If you have any other questions, please head on over to help.shipstation.com and press the “Contact Us” button!
I have several stores and would like to know if there is a way that when I click on an order it automatically shows its being sent from that store. Many times I forget to change the ship from location and the store the item was purchased in shows ( to the customer ) it was sent from a different store/location.2 votes
Hi, thanks for sharing! You can do this by using automation rules.
Head on over to settings and then automation rules. You’ll set up rules to say “If the store equals… then set ship from location”.
This way, every time an order imports from a specific store, your automation rules will automatically set that up for you so you don’t need to do it every time! If you have questions, please reach out to our folks here at firstname.lastname@example.org
or take a look at our help article here: https://help.shipstation.com/hc/en-us/articles/360004016752
it would be great if manually entered addresses (Manual Orders) were automatically imported into the customer database.
it would be great if manually entered addresses (Manual Orders) were automatically imported into the customer database. This way when I manually ship to the same person in the future their address will auto populated.1 vote
Hi thanks for letting us know! You can do this today if you add an email address to your manual orders.
Here’s more information on this: https://help.shipstation.com/hc/en-us/articles/206638757
If you have any questions, please reach out to our folks here at email@example.com
I wish there was a feature where customers would get a notification with an updated tracking label.
I've had to VOID shipments and my customer gets a notification that her order was cancelled but when I use her same order to make a new label, she doesn't get a notification that her order was re-shipped.
I hope you choose to change this in the future, I know many people would appreciate it.1 vote
Hi, thanks for bringing this up! When you create any labels (the first label you make or any additional ones after), as long as your shipment notification email is set your customer should be receiving an email.
Here’s where you can check if all of your orders for a store is sending shipment notifications: https://help.shipstation.com/hc/en-us/articles/205901608
Let us know here in the product feedback forum if this helps!
it would be helpful to include both "ship to" and "sold to" information at the top of the Orders page, since different "ship to" and "sold to" information indicate a gift, in which case we have to use a different shipping label process for those orders. the way it is currently set up, that information can only be seen when manually clicking on each order1 vote
Thank you for your feedback. We actually have this functionality in the app now. Your account has the Recipient Column on the Orders grid, looks like you will need to enable the Buyer Column as well.
If you are using Version 2 you can add the Buyer Column by selecting “Columns” in the upper right corner of your Orders Grid then checking the Buyer option. If you are in Version 3 (V3) select View, next to the filter bar, then “Edit Columns.”
Once you check the Buyer option you can rearrange your columns by Clicking and dragging the columns to their preferred order.
Please reach out to support if you have any additional questions, we would be happy to assist.
Love the phone app since it allows me refresh and see how many orders are coming through.... it would be very helpful if i can also see which items are selling the most from those orders.1 vote
Hi @melody2! Thanks for taking the time to share this with us! You can see your best selling products on ShipStation Mobile.
Open up your app, go to the “Insights” page, and you’ll see 3 pages across the top or bottom of your screen depending on what kind of phone you’re using—“Overview”, “Operations”, and “Sales.” You’ll want to head over to “Sales” and scroll to the bottom of the screen for this information.
I would like to see a column added to the Orders page that will show if a shipping address has been verified. If it has not been verified, show what the error is.
When there are multiple orders, it can be a time consuming task to click into each order to confirm if there are any address issues. As we can print labels in bulk, a shipping address error can easily be missed causing a returned or misdelivered package.3 votes
Thanks for bringing this up! You’ll be able to see which orders have verified addresses in the “Recipients” column. There is an icon next to the name.
You can also create a filter on the orders page to help you quickly identify potentially problematic addresses by clicking on the blue “other” filter just above the Orders grid. Choose “Address Verified”, then “equals Warning” or “equals Error”. This way you won’t have to click into each order to make sure the address is verified.
This article has an example of what verified addresses look like in the “Recipient” column: https://help.shipstation.com/hc/en-us/articles/115007123788
I am looking for an option to print the shipping label and relevant packing slip on consecutive 4 x 6 labels.
i want to print the printer to print the packing slip followed by the relevant label. We put the packing slip in the shipping box and the shipping label is on the outside of the box but its much more efficient if the packing slip is printed one after another with the shipping label1 vote
Hi! Thank you for bringing this up! To have your label and packing slips print together, you’ll need to adjust your printing preferences.
Here’s how you can change your printing to 4×6 label w/ packing slip: https://help.shipstation.com/hc/en-us/articles/206639257
Once you’ve done this, for every order you print, you’ll have both the label and packing slip print at the same time.
I prefer to print my Shipping Label & Packing Slips on the same sheet of paper, however...
I noticed that if the Packing Slip Line Items exceed what can fit on a standard sheet of printing paper, it simply gets cut off...
Reached out to ShipStation Support and they said there is no way to make it so the excess content of the Packing Slip continues to print on a 2nd page.
ShipStation Support recommended I request that feature added, here on this forum, so...here I am! *fingers crossed*3 votes
Hi! Thanks for sharing this with us! Please reach out to our support team to have this setting turned on for you. I see you last spoke with our team here and I’ve let them know how to handle it.
I have mulitple locations and woould like to be able to save a filtered view and then set an automation rule for each location that uses a saved filter to show that location only thier orders. I need them to still be able to use Search to find othe rlocations orders if needed.
- Save Filtered View
- Set an Automation Rule for a location to use the saved filtered view3 votes
Hi! Thanks for sharing! When you’ve created a series of filters you use daily, you can save them and use them for automation rules.
Please see “Saved Filters” in this article here: https://help.shipstation.com/hc/en-us/articles/205899958
Ability to automatically print previously generated label by just scanning the order # for this label.
We just want to be able to scan the order # using a barcode scanner and want our Zebra printer to spit out an already generated shipping label for this order.1 vote
Hi, thanks for sharing! If you’ve already purchased a label and are looking to reprint it, you can use scan to print.
Scan to print allows you to scan the barcode off your packing slips to pull up the order and quickly apply a weight. Once you’re satisfied with the weight you can print the label immediately. If you’ve already created a label, you can scan the packing slip and your option will then change to “Print Label”.
Here’s more information about scan to print: https://help.shipstation.com/hc/en-us/articles/115014262288
Let us know here if this helped reprinting your labels or if there’s something else you’d like to do!
It's not possible to print the shipping amount on a packing list. [Shipping amount] charged to the customer is not an offered field. There is [carrier fee] but this is different.
I was told by chat support that there are workarounds like duplicating the info on a custom field, or entering shipping as a line item. It would make more sense to be able to use the Shipping Paid field since this calculates the total correctly.
This is especially a problem on manual phone in orders.2 votes
Hi! If the field transmits from the selling channel, you can use the field for [Shipping Paid] to display the amount that your customer paid for shipping.
That will be good if we can have options to add following details as variables in email templates.
Product Image etc.
If there are more than one product then the options should be according to that as well.1 vote
Hi, thanks for posting! The default email template includes an item list with the SKU and name already included.
To add product images, please refer to the section at the bottom of this help article: https://help.shipstation.com/hc/en-us/articles/206639887
If you need help editing your email templates, please shoot us an email at firstname.lastname@example.org
ShipStation currently has the option to get an alert when the inventory goes below specified number. But that number is for all products. I need a specific number for each product as some products sell faster than others.1 vote
Hi, thanks for sharing this! You can edit your SKUs to have sku-specific reorder thresholds as seen at the bottom of this article here: https://help.shipstation.com/hc/en-us/articles/216256008
Please chat in or submit a request at help.shipstation.com if you have any other comments or questions on this.
Stamps.com had a setting to allow you to have the scale weigh the package as soon as it was set on the scale. It would be very helpful to have this setting in SS to speed up order processing, clicking that darn scale every time waists a lot of time.1 vote
Hi, thanks for bringing this up! There is one workflow you can have auto weigh and it’s called scan to print. When you place your package on your scale, scan to print will grab the weight from your scale when creating the label.
You can read more about this feature here: https://help.shipstation.com/hc/en-us/articles/115014262288
If you have other questions or comments, please chat in or submit a request from help.shipstation.com
We want to see if there is a way to download Amazon FBA orders from ShipStation to import into our ERP System.
We want to get them from ShipStation through an API call like we get current direct orders and not have to download them manually from ShipStation through a CSV file.
Is this possible or can it be implemented?1 vote
Hi thanks for bringing this up! You may be interested in checking out our API documentation to retrieve data from ShipStation: https://www.shipstation.com/developer-api
Highlight the quantity of items on the packing slip that have a quantity greater than 1 (this is currently done for orders displayed on the 'ship orders screen'). This prevents errors for us when we ship from the 'ship orders screen' and would prevent errors when we ship from the packing slip instead.1 vote
Hi, thanks for bringing this up! With a couple of edits to your packing slip you can make the quantity stand out a little more. Here’s how you can edit your packing slip template: https://help.shipstation.com/hc/en-us/articles/206639947
Scan to Print only works with shipping services that return a real time rate through the API. So shipping services such as DHL via Endicia, Globegistics, UPS MI, Asendia, etc. cannot be used with the Scan to Print service. As 90% of all our packages are sent via DHL/Endicia or Globegistics, this functionality is completely useless for us. Please fix this.3 votes
Hi! I just wanted to update everyone that this feature is now possible. You can use scan to print regardless of if a carrier returns a rate or not.
Basically, we have two locations and we are shipping from both locations with the same USPS account. But when we schedule a pickup at one, the end of day form is generated for all ship from locations, it's a hassle to select/deselect single-orders at a time. Is there a different way to approach this problem--or is this a new concept?3 votes
Hi @Bill Kropp, thanks for letting us hear about this! I think if I’m understanding you correctly, you can filter down your end of day form by clicking on the blue link at the top of the window. By default, end of day forms include all of the ship from locations.
For more information, please see this article: https://help.shipstation.com/hc/en-us/articles/205900618
Let us know here in the product feedback forum if this wasn’t what you were looking for.
It would be nice for the packing slips to include the tracking number. This was a feature we had with ShippingEasy. But not with ShipStation.1 vote
Hi @shopstevie, thanks for bringing this up! I see you’ve reached out to our folks here and I’ve gone and cleared up any confusion we have on our end. To add the label’s tracking number to your packing slip, add the field replacement [Tracking #] to your template.
The only caveat is if your order does not have a label and you print the packing slip. The tracking number would not populate since it doesn’t exist at that time.
At the bottom of this article is a PDF with a list of available field replacements: https://help.shipstation.com/hc/en-us/articles/205901168
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