I do fulfillment for multiple companies. I would like to be able to either select a different logo for each label OR opt to have no logo on the label. On a case by case basis, as labels are printed, without having to go into account management.1 vote
Hi! Thanks for bringing this up! The way to do this would be to create a new manual ShipStation store for each of your clients. Each store you set up will have its own branding components (including logo). If you reach out to our team from the help center (help.shipstation.com), we’ll be able to walk you through what it would mean to have that set up!
At times we ship on behalf of others and need to have s different ship from address than the return address printed on the label.
We physically ship from San Diego - zip 92131, But, for example, the return address on the label may be some seller in Ohio. Need to create label with shipping rate from 92131.1 vote
Hi, thank you for bringing this up! Your ship from and return addresses don’t have to be the same. I recommend creating a new ship from location with a name something like “San Diego – Return to Ohio” to help you understand which ship from location you want to use.
Here’s an article that goes over ship from locations:
It would be helpful to be able to use the presets for packages when having Multiple Packages, vs having to enter dimensions each time. You can have preset packages for single package shipments, why not multiple package shipments.3 votes
Hi! Thanks for sharing this with us. Have you looked into package sets? This is a quick way to create multiple packages at one time and adds package dimensions.
Here’s a link to our article that jumps to the package set part of the page: https://help.shipstation.com/hc/en-us/articles/360026157651#UUID-f9c9b867-9560-6201-6eb2-f02a3eb33e36_UUID-091e6756-2825-6eab-acee-f0056250dfdf
Having CAPTCHA impacts our workflow can we have an option to stay logged in and bypass this feature? We fulfill for a couple of companies and each uses their own shipstation, which can be a hassle in itself anyway. So having to find pictures to quickly log in makes this feature a hassle.13 votes
Hi everyone, thanks again for letting us know about your experience with reCAPTCHA. We’ve recently made improvements based on your feedback. You should not see the prompt multiple times per day. If you continue to see this, please reach out to our support team at help.shipstation.com so we can better understand what you’re seeing.
To reduce the likelihood you’ll see the prompt, use the same web browser daily without ad-blockers or private browsing.
The default packing slip should be editable or a custom packing slip should be able to be set as the default slip. Switching every order individually or as a bulk action is an added unnecessary step and can pose an avenue for an easily made mistake when there is consistently rotational labor using the application.3 votes
Hi! Thanks for taking the time to leave feedback for us! As @Lime mentioned, you’re able to set up automation rules to do this much faster. Ex: If the order belongs to store A, then use packing slip template B.
Here’s a helpful article on getting started: https://help.shipstation.com/hc/en-us/articles/360026158331
It's absurd that you have to adjust column widths every single time you refresh the page or load your ORDERS page. Like any modern software, it should save your changes rather than reverting back to defaults every single time you refresh or load the ORDERS page.
Please allow for custom column widths to save and remain saved!3 votes
Hi @VC, thanks for bringing this up! Columns are supposed to keep their size and position when you leave the page. I was able to test this for the Orders page and found the column sizes saving.
I recommend trying to adjust your columns in a different web browser—this will let us know if what you’re seeing is unique to a specific browser. If that doesn’t work, let us know here and we’ll take another look!
Just some feedback on the mobile app. It's rather cumbersome to get the keyboard to go away or to jump to the next field when trying to enter shipping information while creating an order.
The keyboard covers the weight and dimensions so you have to enter the weight, then kinda scroll up and down to get the keyboard to go away. You then have to do the same thing for each of the 3 dimensions. I'm guessing it's the type of field that prevents to navigation arrows from appearing that let you switch between fields while the keyboard is engaged.1 vote
Hi @squatchsquad! Thanks for bringing this up. If you update to the latest version of ShipStation Mobile, the keyboard should now not cover up the fields.
it would be great if manually entered addresses (Manual Orders) were automatically imported into the customer database.
it would be great if manually entered addresses (Manual Orders) were automatically imported into the customer database. This way when I manually ship to the same person in the future their address will auto populated.1 vote
Hi thanks for letting us know! You can do this today if you add an email address to your manual orders.
Here’s more information on this: https://help.shipstation.com/hc/en-us/articles/206638757
If you have any questions, please reach out to our folks here at firstname.lastname@example.org
I wish there was a feature where customers would get a notification with an updated tracking label.
I've had to VOID shipments and my customer gets a notification that her order was cancelled but when I use her same order to make a new label, she doesn't get a notification that her order was re-shipped.
I hope you choose to change this in the future, I know many people would appreciate it.1 vote
Hi, thanks for bringing this up! When you create any labels (the first label you make or any additional ones after), as long as your shipment notification email is set your customer should be receiving an email.
Here’s where you can check if all of your orders for a store is sending shipment notifications: https://help.shipstation.com/hc/en-us/articles/205901608
Let us know here in the product feedback forum if this helps!
it would be helpful to include both "ship to" and "sold to" information at the top of the Orders page, since different "ship to" and "sold to" information indicate a gift, in which case we have to use a different shipping label process for those orders. the way it is currently set up, that information can only be seen when manually clicking on each order1 vote
Thank you for your feedback. We actually have this functionality in the app now. Your account has the Recipient Column on the Orders grid, looks like you will need to enable the Buyer Column as well.
If you are using Version 2 you can add the Buyer Column by selecting “Columns” in the upper right corner of your Orders Grid then checking the Buyer option. If you are in Version 3 (V3) select View, next to the filter bar, then “Edit Columns.”
Once you check the Buyer option you can rearrange your columns by Clicking and dragging the columns to their preferred order.
Please reach out to support if you have any additional questions, we would be happy to assist.
Love the phone app since it allows me refresh and see how many orders are coming through.... it would be very helpful if i can also see which items are selling the most from those orders.1 vote
Hi @melody2! Thanks for taking the time to share this with us! You can see your best selling products on ShipStation Mobile.
Open up your app, go to the “Insights” page, and you’ll see 3 pages across the top or bottom of your screen depending on what kind of phone you’re using—“Overview”, “Operations”, and “Sales.” You’ll want to head over to “Sales” and scroll to the bottom of the screen for this information.
I am looking for an option to print the shipping label and relevant packing slip on consecutive 4 x 6 labels.
i want to print the printer to print the packing slip followed by the relevant label. We put the packing slip in the shipping box and the shipping label is on the outside of the box but its much more efficient if the packing slip is printed one after another with the shipping label1 vote
Hi! Thank you for bringing this up! To have your label and packing slips print together, you’ll need to adjust your printing preferences.
Here’s how you can change your printing to 4×6 label w/ packing slip: https://help.shipstation.com/hc/en-us/articles/206639257
Once you’ve done this, for every order you print, you’ll have both the label and packing slip print at the same time.
I prefer to print my Shipping Label & Packing Slips on the same sheet of paper, however...
I noticed that if the Packing Slip Line Items exceed what can fit on a standard sheet of printing paper, it simply gets cut off...
Reached out to ShipStation Support and they said there is no way to make it so the excess content of the Packing Slip continues to print on a 2nd page.
ShipStation Support recommended I request that feature added, here on this forum, so...here I am! *fingers crossed*3 votes
Hi! Thanks for sharing this with us! Please reach out to our support team to have this setting turned on for you. I see you last spoke with our team here and I’ve let them know how to handle it.
I have mulitple locations and woould like to be able to save a filtered view and then set an automation rule for each location that uses a saved filter to show that location only thier orders. I need them to still be able to use Search to find othe rlocations orders if needed.
- Save Filtered View
- Set an Automation Rule for a location to use the saved filtered view3 votes
Hi! Thanks for sharing! When you’ve created a series of filters you use daily, you can save them and use them for automation rules.
Please see “Saved Filters” in this article here: https://help.shipstation.com/hc/en-us/articles/205899958
ShipStation currently has the option to get an alert when the inventory goes below specified number. But that number is for all products. I need a specific number for each product as some products sell faster than others.1 vote
Hi, thanks for sharing this! You can edit your SKUs to have sku-specific reorder thresholds as seen at the bottom of this article here: https://help.shipstation.com/hc/en-us/articles/216256008
Please chat in or submit a request at help.shipstation.com if you have any other comments or questions on this.
Scan to Print only works with shipping services that return a real time rate through the API. So shipping services such as DHL via Endicia, Globegistics, UPS MI, Asendia, etc. cannot be used with the Scan to Print service. As 90% of all our packages are sent via DHL/Endicia or Globegistics, this functionality is completely useless for us. Please fix this.3 votes
Hi! I just wanted to update everyone that this feature is now possible. You can use scan to print regardless of if a carrier returns a rate or not.
I'm inquiring to see how we can delete customers and orders (a complete deletion). We need a way to delete customers from the EU territories at request beginning May 25th as per Article 17.1 vote
Hi @Susan Suarez simplyWORKOUT
ShipStation is currently GDPR compliant. When the GDPR regulations go into effect on May 25th, we will have a publicly available policy that details the process for GDPR requests.
is there any chance you can add dpd as a carrier thanks10 votes
DPD integration is now available on ShipStation UK. Thanks for your patience!
We would like to see more Carriers added to ShipStation. We like Australia Post, but would love to see Startrack as a new Carrier, which belongs to Australia Post.
Startrack offers excellent services such as Fixed Price Premium, which is a very price competitive B2C overnight/Express service, as well as Road Express, which helps with B2B.
Australia Post does offer Express Service, but it is rather expensive and not "Fixed Price".
Hi everyone, thanks for your support! Startrack is now available as a carrier within ShipStation! Get Startrack connected by going to “Carrier & Fulfillment” in your account settings.
Currently, if you split an order, if you keep the same order number it talks to Shopify, but SkuVault can't decipher between the two orders. If you split an order, and add a "-1" to the end, SkuVault recognizes it, but Shopify isn't updated with the additional tracking etc.
It would be helpful if there was a background ID number, that would like split orders together across the platforms, even if the order number is different.8 votes
This issue should be resolved.
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