Product Feedback & Fresh Ideas

ShipStation’s Feedback and Fresh Ideas Forum is moving!


We have started the process of moving our ideas forum to a new home in the ShipStation Community.

As of August 4th, 2021, this Feedback and Fresh Ideas Forum is no longer accepting new ideas, votes, or comments. However, this forum will remain visible until shortly after the new Ideas board on the ShipStation Community goes live. After that date, this forum will no longer be visible.

If you would like to post an idea after August 4th but before the new Ideas board is live, we have created a temporary discussion board in the community for you to do so. Once our new Ideas board is live, our moderator will move all posts to their permanent home.
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ShipStation has used this same forum since we released our very first version back in 2011. In that time, we’ve implemented hundreds of our users’ ideas! But, as our users and our product has evolved, we’ve realized the way we seek and manage our users’ feedback must evolve as well. Starting in September, all feedback and ideas discussions will take place in the Ideas board of the ShipStation Community

If you are not already a member of the ShipStation Community, please join! You can participate in user discussion boards, read exclusive community blog posts, earn rewards through community exclusive events, and much more. To join, go to community.shipstation.com and click the profile icon. You’ll be prompted to log in to your ShipStation account and then redirected back to the community where you can set your unique username and customize your profile (if you wish). Once registered, you can participate in any discussion on the community. 


What will happen to the existing Feedback and Fresh Ideas posts?


Unfortunately, we cannot move all ideas to the new Ideas forum. The posts we are not moving are being set to the  "Archived" status in this forum.


The posts we do move will maintain their statuses, voter count, comments, and link to the original poster. 

Posts we will move to the new Ideas board: 

  • All posts in Started, Planned, and In Consideration Queue statuses.
  • Some posts in the Under Review status or with no status, based on post age, recent activity, vote count, and relevance.
  • Posts that have been set to Completed within the last 12 months.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Scan and Verify Product UPC to make sure to Ship right product and Quantity

    Ability to Scan and Verify the UPC code of the product get shipped for the individual order.

    So, this will eliminate the WRONG item being shipped and Wrong Quantity being shipped.

    Also "Ship Order" button activates only when the right product(s) is scanned and right quantity is scanned for the order.

    Products that does not come with UPC may be shipped by manually entering item SKU in the barcode scan field.

    813 votes
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    195 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  2. Etsy gift wrap/gift message integration

    Etsy is getting ready to integrate gift wrapping and gift messages into their sales platform. I'm hoping there will be an alert for each order containing this information within ShipStation once it goes into effect. Gift messages are going to be made available to all orders at no charge, so every Etsy seller will have to deal with them whether they want to or not, and I am concerned I'll get a gift message request and not know about it.

    Ideally, I would also like to see a way to print ONLY gift message packing slips and not every packing…

    371 votes
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    Thank you everyone on your patience with this request!

    As of March 12, 2021, ShipStation will now import the is_gift flag and the gift_message field from Etsy. If a gift message is present on the order, it will appear in the Gift Message field for the order in ShipStation.

  3. Add Google Express / Google Shopping Actions Integration

    It would be nice to have Google Express / Shopping Actions integrated into Shipstation. I would like to see this happen anytime before the end of the year.

    300 votes
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  4. Please allow for Walmart Canada Integration

    Please allow integration for Walmart Canada selling channel. I have Walmart USA set up but I need integration for Walmart Canada.

    184 votes
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  5. Ebay Delivery Guarantee

    Ebay has introduced a new "Delivery Guarantee" that offers us the ability to guarantee delivery time OR handling time for packages.

    If we choose the Guaranteed Handling Time option, Ebay will guarantee the delivery, and if it's late, they'll refund the customer the shipping. The only catch is they are (so far) going to require we use Ebay labels to print postage for packages, which is time consuming versus using ShipStation. Could your API developers please reach out to Ebay and see if we could get ShipStation as a "qualified provider" so we can keep using SS and still be…

    159 votes
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  6. Ability to Rename Batch

    The ability to rename batches would be great. There is now the ability to have multiple batches, which great for sorting orders waiting to be fulfilled. However, it is not very easy to sort without memorizing which batch # is for which group of orders for that day. If there was a way to even add a keyword to the end of the batch number [ex. batch#1234567 - product] So that when I am sorting through a zillion orders assigning them to each batch they need to be in, it is much easier to remember which batch to put them…

    126 votes
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    39 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  7. Import field for Alias SKUs

    I was really happy to see support for Alias SKUs in the product update today! We have a very large number of these (enough that manually inputting them is nearly impossible) and would love to be able to have them included as a field in the product import. Is this planned?

    89 votes
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    completed  ·  37 comments  ·  Product Records  ·  Flag idea as inappropriate…  ·  Admin →
  8. Use eBay order number instead of sales record number, to reduce clicks and memorization time needed to get to eBay Print Shipping Label

    By using eBay's OLD sales record number instead of the CURRENT order number eBay implemented in AUGUST 2019 (9 months ago!), ShipStation is causing customer teams to waste time and create errors by having to do these steps to reach the Print Shipping Label functionality in eBay for EVERY order that is processed:
    1) scroll up to the top of the SS Order Details page to read and memorize or copy/paste the eBay userid
    2) click eBay OLD sales invoice number at top of SS Order Details page to open the eBay tab
    3) click item title in eB
    4)…

    54 votes
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    15 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    This update to the eBay integration has been completed! Order numbers will now link back to eBay. Additionally the ability to import the Sales record number into a custom field is being worked on. We are excited to see these updates on the new eBay connection! Here is a link to our migration guide if you are still needing to update to the new version: https://help.shipstation.com/hc/en-us/articles/360057921791-eBay-Migration-Guide

  9. Laser Ship carrier integration

    I would like a new carrier for the Southeast regional. I've heard Laser Ship is great but I'm open to anyone with great rates that's doing same day & next day shipping.

    53 votes
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  10. cn22

    Create CN22 and CN23 declarations for international Royal Mail parcels

    45 votes
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    5 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  11. Auto-Schedule FedEx Pickup

    It would be really nice if, when you ship using FedEx, you could have an option to automatically schedule a FedEx pickup without having to go to their website separately and request a pickup.

    45 votes
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  12. Be able to see and select more than 500 orders at at given time

    Why can we only see and/or select up to 500 orders or shipments at any given time?

    We import bulk orders and sometimes have to process up to 5000 orders in one sitting. This means we have to process up to 10 BULK imports.

    Why can't you just select to 'SEE ALL' orders or shipments?

    44 votes
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    7 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Hello!

    While we do not have plans to increase the number of orders you can view in the grid beyond 500, we have implemented a way to select all applicable orders so you can select more than the orders in your view when applying a bulk update.

    See the attached image for an example. You would simply click the Select All checkbox, and you can then click the “Select all ### orders in Awaiting Shipment” option to select all the orders in the grid (this also applies when you have applied a filter or view to your grid, as shown in the example image).

  13. Revert tracking link back to USPS tracking, NOT Stamps.com

    No idea why Shipstation thought that changing our tracking links from a direct link to USPS tracking to a third party (Stamps.com) tracking link was an "upgrade". It's a downgrade, and now a separate step to copy the tracking number and open a new window for USPS tracking in order to see more complete information. The Stamps.com tracking is not useful. We should have either USPS tracking or the option to toggle between either.

    42 votes
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    completed  ·  ShipStation Team responded

    Thank you all for your feedback and all of your votes. We have taken note of your feedback and we have reverted this change. We now have gone back to using USPS tracking pages.

  14. Add "Ship By Date" field to the custom data export for Orders and Order Line Items

    Can you please add the "Ship By Date" field to the custom data export for Orders? The "Ship By Date" field already exists in each order, so hopefully this can be implemented quickly.

    Thanks.

    41 votes
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    4 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  15. Discounts/Coupons Imported As Line Items

    We use ShipStation's line item export feature and it would be nice if Shipstation didn't assign Discounts/Coupons as line items. We're always running promotions and having to delete a extra line for hundreds of orders is time consuming.

    Please stop assigning Discounts/Coupons as line items and put them in a place that makes more sense, like order details, order summary, or better yet "Discounts & Coupons".

    Appreciate it,
    Lifetime Leather

    40 votes
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    3 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    In ShipStation’s new layout (formerly called ShipStation V3), discounts and coupons should not import as line items any longer.

    Depending on which store(s) you are using, there may be other options to bring in discount codes as notes (this option exists with Shopify, for example), which you can use to then trigger automation rules, if needed.

  16. Royal Mail Customs Declarations

    The Royal Mail integration is generally well done but we're still having to manually write custom declaration labels for non-EU shipments.

    Having moved from a cheaper shipping platform that offered automated labels (exactly like UPS) this is a step backward.

    Can we please have declaration labels for Royal Mail. The digital declaration is going to be required very soon by RM I believe so ShipStation may not be compliant.

    Thanks

    36 votes
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  17. Fastway

    Please add an integration for Fastway Couriers in Australia

    34 votes
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  18. Combine Shipment / Don't Combine Orders

    Customers with multiple orders from our various sales channels often request a single shipment.

    Currently combining orders means that one order number remains and the other orders are "lost." This results in the "lost" orders being unsearchable in Shipstation.

    It would better to combine the shipment instead of the orders.

    This is what the customer is expecting to happen and it is a more intuitive handling of order data for users.

    30 votes
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    5 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your feedback.

    This is how the combine feature works in ShipStation’s new layout (formerly called ShipStation V3).

    When you select orders to combine, ShipStation does not destroy the order record. Instead, the items in each order are part of shipments and the items are combined into a single shipment. Original order numbers are retained and shipment notifications are sent for both orders to the selling channel.

    https://help.shipstation.com/hc/en-us/articles/360033432631

  19. magento 2.4.0

    Add Support for Magento 2.4.x
    After Magento upgrade from 2.3.5 -> 2.4.0 ShipStation is dead! We cannot sync or upload or download any orders, or any other functions. Please add Support for Magento 2.4.x
    This is truly frustrating to see how ShipStation being slow on upgrades to latest version of the sales channels. Magento maybe complicated I agree, but for us it is very important as it is the best shopping cart for business with over 100,000 SKUs, processing over 1,000 Orders a Day, and having a Multistory / MultiChannel / OmniChannel capabilities.

    We love ShipStation, but the Development and…

    28 votes
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  20. Third party billing option for Purolator

    It would be great to have a third party billing option for Purolator

    28 votes
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