Product Feedback & Fresh Ideas

Discuss your business challenges with other users and come up with new ideas to get ship done.
Be sure to include real-world examples and scenarios.

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  1. We need 3rd Part billing to work with Purolator.

    We started using ShipStation just last month, and we have sent thousands of dollars of shipping costs through as third party billing with Purolator. Purolator is a major customer of ours, and they require us to use one of their own corporate accounts for our shipping. We just found out last week all the billing for those 3rd Party shipments are being charged back to our own Purolator account, and we can't charge that back to Purolator. There are other customers and suppliers who also want us to use their own Purolator accounts. It is very surprising that the only…

    1 vote
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  2. Remove the vote limit from this feedback section

    I am trying to list all the bugs I have found while working on ShipStation, but I ran out of votes. This is a terrible idea to limit the amount of posts that can be created.

    Voting doesn't seem to help, there are plenty of ideas opened 3 years ago that are still open.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for taking the time to provide us with your feedback. Going forward the best way to share feedback about errors or troubles you are running into with existing functionality will be to reach out to our support team directly via a ticket or chat. Any feedback about features or functionality that do not currently exist are going to be best addressed by posting here- on the Feedback Forums.

    That being said, we have reviewed your feedback and have doubled the votes allotted for each user so we can continue to empower everyone to have their voice heard. If you do run out of votes you can always add your feedback by commenting on an existing idea in the forums as we do take both comments and votes into consideration when reviewing ideas.

  3. CHANGE TRACKING BACK TO USPS.COM (NO MORE STAMPS.COM)

    Please change tracking links back to USPS. Stamps.com looks unprofessional and is not as helpful.

    Thank you kindly.

    12 votes
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    1 comment  ·  Customers & Email Communication  ·  Flag idea as inappropriate…  ·  Admin →
  4. Revert tracking link back to USPS tracking, NOT Stamps.com

    No idea why Shipstation thought that changing our tracking links from a direct link to USPS tracking to a third party (Stamps.com) tracking link was an "upgrade". It's a downgrade, and now a separate step to copy the tracking number and open a new window for USPS tracking in order to see more complete information. The Stamps.com tracking is not useful. We should have either USPS tracking or the option to toggle between either.

    42 votes
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  5. Add "Packing Slip Printed" column to Orders section

    The Shipments section has this column available, but it would be helpful to also have this in Orders. It would make open orders more scannable (by eye) and sortable based on the print status.

    For example... If a customer wants to change their order, and we see the packing slip has been printed, we know it's being picked and we need to stop it before it ships. And so on.

    3 votes
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    0 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  6. magento 2.4.0

    Add Support for Magento 2.4.x
    After Magento upgrade from 2.3.5 -> 2.4.0 ShipStation is dead! We cannot sync or upload or download any orders, or any other functions. Please add Support for Magento 2.4.x
    This is truly frustrating to see how ShipStation being slow on upgrades to latest version of the sales channels. Magento maybe complicated I agree, but for us it is very important as it is the best shopping cart for business with over 100,000 SKUs, processing over 1,000 Orders a Day, and having a Multistory / MultiChannel / OmniChannel capabilities.

    We love ShipStation, but the Development and…

    28 votes
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  7. Add Priority Mail Regional and Flat Rate Pricing to Rate Calculator

    Add Priority Mail Regional and Flat Rate pricing to Rate Calculator. Sometimes the cubic / general PM rates are significantly different from the Regional Rate pricing, and it would be useful to see this in one place rather than memorize zone pricing or have to change the package type each time.

    3 votes
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    The Regional and Flat Rate options now appear as service options in the Rate Calculator in ShipStation’s new layout (formerly called V3).

    If you are using ShipStation Legacy, you will need to migrate to the new layout to take advantage of this improvement.

  8. Update Product weight and UPC while Shipping

    Please have a button or way to save product weight while processing shipments so we do not have to go into the product database or import the product details separately to update new items or correct incorrect items.

    For example, manufacturer has all the weights at 16oz, but really several are 15. This can make the difference of a couple dollars per shipment. Another example, Excel removed a leading 0 on UPC and it isn't scanning correctly. This would allow us to update product details on random items MUCH faster without disrupting the flow of shipping.

    It can be limited…

    3 votes
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    This is now possible in ShipStation’s new layout!

    When you are working on an order, you can open the Product Details from the Orders Details by clicking on the product name.

    In the Product Details, you can enter the weight (and other details, like UPC) and then click the option “Apply Changes to Open Orders” before saving the change.

    This will then apply the weight – or other product detail – you just entered to all other orders that contain that product and are still in the Awaiting Shipment status.

    ShipStation will also apply these details (called Product Defaults) to orders containing that product as soon as they import from your selling channels.

  9. V3 shipment data export preset

    In V3, there's no longer preset options when exporting shipment data. Please allow saved export presets again for V3. The current method of exporting the data format by choosing the columns in the Shipment view is not sufficient as there were custom fields in our V2 preset that are not available as a column option in V3.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    We have now added the custom formats to the shipment export feature. In the Export Shipments pop-up, click Create New Format (just as in the Legacy Layout) to create and save your preset. Additionally, any saved export formats you created in ShipStation Legacy have been migrated into V3.

  10. show store with combine order alerts

    In the Alert to review orders that can be combined due to same address, show the store/stores the order is coming from in the view without having to select the customer and leave the alerts section. Not all stores need the orders combined, and this would make combing through them much faster until there is an automation.

    1 vote
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    You can now view more details about orders ShipStation has identified as possible candidates for combining.

    In ShipStation’s new layout (formerly called ShipStation V3) there is an Order Alerts > Combine Shipments option in the Orders tab left-hand sidebar. Click Combine Shipments to see a list of all the alerts (these will be listed by recipient name). To view the actual orders to combine, click the recipient name and ShipStation will open a grid that shows all the orders along with the same columns you typically see in your Awaiting Shipment screen. If the Store column isn’t visible, click the columns button to add it and you will then see which store each order came from (the column selection will remain until you disable it, so you only need to take that step once).

  11. Bring Back 1-Time Print Setting Override on Order Details Page

    In the past, you used to allow a 1-time print settings override by holding down the Create Label button. This would bring up the Settings box and you could choose a differnt setting for that particualr label. Now the easiest way is to create the label with your Remembered Selection, then go to the Shipments tab, check the box for the shipment and there you can go to Print, then hold down the Labels selction in the pulldown menu. This is a waste of time and paper.

    We normally print to label, so prefer to have that setting Remebered, but…

    1 vote
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    0 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  12. export order line item v3

    Bring back Export Order Line Item in v3. It is in the classic version...

    1 vote
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    0 comments  ·  Insights & Reports  ·  Flag idea as inappropriate…  ·  Admin →

    This option is now available in ShipStation V3!

    Go to Other Actions > Export Orders. Then, select the option to export line items. You can create the custom export formats just like you did in ShipStation Legacy (if you had any saved export formats, you should see them there as well).

  13. klayvio

    it is an email marketing site such as mail chimp

    1 vote
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    0 comments  ·  Customers & Email Communication  ·  Flag idea as inappropriate…  ·  Admin →

    Klaviyo is a tool that makes personalized marketing a breeze through data-driven decision making. In the past, only massive companies had the resources to create highly personalized messaging. Klaviyo brings those capabilities with an intuitive interface that a one-person startup can easily manage, to more detailed customization a large or enterprise company can develop with their marketing team.

    They do have an unofficial integration with us at this time through Zapier https://zapier.com/apps/klaviyo/integrations/shipstation

  14. Automatically schedule a Fedex pickup thru Shipstation without having to go to Fedex's website

    Automatically schedule a Fedex pickup thru Shipstation without having to go to Fedex's website

    1 vote
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  15. Integrate Amazon Buy Shipping - FedEx One Rate

    Amazon recently integrated FedEx One Rate into their shipping API. Please help make this connection so we ship these through shipstation instead of Amazon's order page.

    [Useful information from Amazon]
    FedEx One Rate will not show as an available service unless the package dimensions input exactly match one of the FedEx One Rate standard sizes. If these dimensions match, a FedEx One Rate quote will appear. FedEx One Rate packages are available in the following sizes:

    Package name Dimensions (L x W x H)
    Envelope 1 9.50 x 12.50 x 0.50 inches
    Envelope 2 9.50 x 15.50 x 0.50 inches …

    3 votes
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    FedEx One Rate services are available to use in ShipStation. If you do not see them appear in the Service menu, make sure you have enabled the One Rate services in Settings > Shipping > Carriers & Fulfillment. Click the Services link next to your Amazon Buy Shipping account to enable or disable the available services in ShipStation. Once saved, the enabled services should appear in your Service drop-down menu for your orders.

  16. V3 Ship Date Filter for last month

    I do not like the new V3 that does not allow me view my shipments from selecting only the last month. This is how I would bill my customers. Now i only have either the last 30 days is the closest. However, for example today i can not bill for only the month of November. Please fix this issue so I can bill my cusomers monthly as usual.

    4 votes
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    0 comments  ·  Insights & Reports  ·  Flag idea as inappropriate…  ·  Admin →
  17. Shipbob

    Please integrate with Shipbob, their API is really easy https://developer.shipbob.com/release-notes
    And it is useful to have some other fulfillment company, not just FBA and Shipwire

    1 vote
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  18. Australian Couriers

    We urgently require more Australian Couriers. We need TNT, Couriers Please and Fastway!

    The lack of available Australian Couriers is very poor and needs to be urgently improved!

    11 votes
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  19. Translate the dashboard/admin in French

    It would be great if there was a setting in the User Profile to see the administration part of ShipStation in French. Along with all the different parts available for admin and customers.

    3 votes
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    0 comments  ·  User & Account Mgmt  ·  Flag idea as inappropriate…  ·  Admin →

    ShipStation has added multi-language support (for Spanish and French, with more languages to come) in the new layout (formerly called V3).

    Just go to the profile icon in your account and choose Language (you can also set the language in the log in screen). You can then select which language you’d like to use. This setting is user specific and will remain even when you log out and back in, until you change back to a different language.

  20. Multiple logos

    I do fulfillment for multiple companies. I would like to be able to either select a different logo for each label OR opt to have no logo on the label. On a case by case basis, as labels are printed, without having to go into account management.

    1 vote
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    0 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →

    Hi! Thanks for bringing this up! The way to do this would be to create a new manual ShipStation store for each of your clients. Each store you set up will have its own branding components (including logo). If you reach out to our team from the help center (help.shipstation.com), we’ll be able to walk you through what it would mean to have that set up!

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