Product Feedback & Fresh Ideas

ShipStation’s Feedback and Fresh Ideas Forum is moving!


We have started the process of moving our ideas forum to a new home in the ShipStation Community.

As of August 4th, 2021, this Feedback and Fresh Ideas Forum is no longer accepting new ideas, votes, or comments. However, this forum will remain visible until shortly after the new Ideas board on the ShipStation Community goes live. After that date, this forum will no longer be visible.

If you would like to post an idea after August 4th but before the new Ideas board is live, we have created a temporary discussion board in the community for you to do so. Once our new Ideas board is live, our moderator will move all posts to their permanent home.
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ShipStation has used this same forum since we released our very first version back in 2011. In that time, we’ve implemented hundreds of our users’ ideas! But, as our users and our product has evolved, we’ve realized the way we seek and manage our users’ feedback must evolve as well. Starting in September, all feedback and ideas discussions will take place in the Ideas board of the ShipStation Community

If you are not already a member of the ShipStation Community, please join! You can participate in user discussion boards, read exclusive community blog posts, earn rewards through community exclusive events, and much more. To join, go to community.shipstation.com and click the profile icon. You’ll be prompted to log in to your ShipStation account and then redirected back to the community where you can set your unique username and customize your profile (if you wish). Once registered, you can participate in any discussion on the community. 


What will happen to the existing Feedback and Fresh Ideas posts?


Unfortunately, we cannot move all ideas to the new Ideas forum. The posts we are not moving are being set to the  "Archived" status in this forum.


The posts we do move will maintain their statuses, voter count, comments, and link to the original poster. 

Posts we will move to the new Ideas board: 

  • All posts in Started, Planned, and In Consideration Queue statuses.
  • Some posts in the Under Review status or with no status, based on post age, recent activity, vote count, and relevance.
  • Posts that have been set to Completed within the last 12 months.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Automatically split items into shipments based on rules

    Hi- We often times have back orders but can ship partial shipments. Would love the ability for Shipstation to automatically split orders for us based on rules.

    405 votes
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    started  ·  116 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  2. SMS Capability

    If we could text the phone number provided in the order their shipping information so they can continue to track their own package.

    164 votes
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    51 comments  ·  Customers & Email Communication  ·  Flag idea as inappropriate…  ·  Admin →
  3. Allow ShipStation to update altered orders from Shopify... not just orders that have been canceled.

    I use Shopify to gather my website orders. From there they are imported into various stores set up in ShipStation.

    Why can't ShipStation update an order that has been altered in Shopify? For example, lets say an order is imported into ShipStation from Shopify. I realize that the order is missing an item which I then have to refund back to the customer. I do the refund in Shopify, but when I re-import orders from Shopify back into ShipStation, the order still shows the full list of items in the "Order Items" list... the refunded item(s) are still present. It…

    83 votes
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    19 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your feedback!

    We are currently working on this option for our Shopify users. If you’d be interested in trying out this feature, we can enable it for you upon request.

    Please contact our support team and request we enable the Shopify Line Item Adjustments feature.

  4. onbuy

    Hi guys,

    We've recently enrolled with a new marketplace called Onbuy which we are really excited about as an alternative to Amazon since they really champion independent sellers and don't try to catch them out every 5 minutes! But at the moment we have to upload everything manually via csv as we can't integrate shipstation. So would love to see a connection created soon!

    23 votes
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  5. DHL ecommerce without endicia

    DHL eCommerce Direct Integration to ShipStation.
    DHL offers significant savings over usps first class.
    It would be great to see DHL eCommerce integrat directly in ShipStation!!!
    As of now you need to set up an Endicia account for the ability to use DHL eCommerce in ShipStation.
    And not to mention you have no way to see your DHL ecommerce rates because the label is being processed via Endicia.
    Last but not least the labels for DHL eCommerce printed via Endicia are ugly and cannot be customizable the SKU will print in really small size on the top right of label.

    10 votes
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    ShipStation has completed the technical integration to the DHL eCommerce V4 new API specification. This integration will stand alone and no longer require an Endicia account.

    However, our partnership required a new business agreement to be executed before we could launch the new DHL eCommerce V4 API to our users.

    Currently, the DHL eCommerce agreement is in legal review pending signature by both parties. We expect to have the agreement completed before the DHL eCommerce imposed deadline.

    Since the technical work is done, we will be able to launch the new v4 API integration very quickly for all our users once the agreement is executed.

    Thank you for your patience!

  6. Intergrate Shipstation to Show real time quotes for Big Commerece

    Integrate Shipstation into Big Commerece For real Time Quotes for
    UPS
    UPS Freight
    Fed Ex
    Fed Ex Freight
    USPS
    DHL
    basically any account already available for quotes in Shipstation and with ability to add modify services offered and Shippers.

    6 votes
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  7. ORDER SCAN : BARCODE

    We use to scan order using the barcode on the packing slip and it use to pull up the order directly, now on V3 we need to go to the scan section in order to do that ? can this process be the same in V2 it's much easier when you have so many orders to fulfill.

    5 votes
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    1 comment  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your feedback. While the Scan to View feature is not yet fully implemented in the new layout, it is on the roadmap to add this into the new layout so the Scan to View barcodes on packing slips pull up order details when scanned, no matter where you are in the UI.

  8. Charging customers the correct amount using Shipstation API in E-commerce CMS integrations

    One of the problems with international shipping (even domestic shipping) is charging our customers the correct amount for shipping costs.

    While Shipstation allows us to calculate the costs for shipping, there is no way to charge our customers the correct amount, but it seems Shipstation has a solution to this problem that they're not utilizing.

    Shipstation has a developer API that allows developers to get information such as shipping rates, but this isn't being used in any of the integrations.

    Link: https://www.shipstation.com/developer-api/#/reference/shipments/get-rates

    If they implement this into their integrations for e-commerce CMS's such as Magento & Opencart, customers will be…

    3 votes
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  9. Shopify Shipping Rates

    To have real-time shipping rates available for our customers in check-out, shopify has everyone register with USPS web tools api. There is also an easy ship option to pull through pricing. I'm really actually surprised that shipstation hasn't done this yet. It'd be nice to have our shipping costs from shipstation reflected for our customers in checkout, either with an api or something.

    3 votes
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  10. UPS from ShipStation Rates on Selling Channels

    Posting for our User!

    Offering discounted UPS rates to a SS ecommerce customer but not providing the necessary credentials or links to get the rates applied to the customer’s UPS account makes the discounted rates pretty useless since the rates cannot be displayed in a shopping cart for a user to select at checkout. Maybe that’s not the intended use, but isn’t a SS customer intended to be ecommerce related?

    1 vote
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    0 comments  ·  Shipment Management  ·  Flag idea as inappropriate…  ·  Admin →
  11. order number on eBay AU

    Recently eBay Australia have changed their order number format from ##### to ###-####-#####. And shipstation doesn't seem to pick that up.
    Does anyone have experienced this issue?
    Different order numbers in eBay and in shipstation would make it difficult for some users to operate their businesses. Shipstations doesn't seem to have immediate resolution to it.
    Anyone got fix for this?

    1 vote
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    Thank you for your feedback!

    ShipStation is integrating with eBay’s new Fulfillments API, which will use the new eBay order number instead of the sales record number. But there are a few things to know about this new integration.

    It is currently available for new ShipStation accounts (the old method of connecting to eBay has been deactivated for new accounts as well).

    It will soon be available for existing ShipStation accounts. If you currently have an eBay store connected to ShipStation there will be a migration process you must follow to use the new integration. We are building a migration guide that will be available when the new integration is enabled for existing users in the coming weeks.

  12. Upcharge or Additional Fee

    When integrating ShipStation to an ERP system, you might want to charge your customer an extra handling fee above and beyond what the carrier is charging. Example a 5% upcharge or a $5 fee per shipment.

    1 vote
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    We have recently released a feature called In Cart Delivery Options that may address what you are asking. It allows users to create the delivery options their customs see during checkout and adjust the shipping price by a dollar amount or set % from the rate provided by the carrier for that service.

    This feature currently works only with certain selling channels (Shopify, BigCommerce, and Magento), but we are expanding to more channels throughout the year.

    If you have a specific ERP system in mind that is not on our current roadmap, we may be able to refer you to a solution provider that can leverage ShipStation’s API to build a custom solution for you.

  13. Multiple items in Shopify order NOT CORRECT

    When a customer changes their order in Shopify it still shows both items in the order even if one has been removed!!!!!!!!

    1 vote
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your feedback! We are currently working on improving how ShipStation updates modified orders for our Shopify users.

    We have a feature that we are currently testing around this functionality. If you’d be interested in trying out this feature, we can enable it for you upon request. Please contact our support team and request we enable the Shopify Line Item Adjustments feature.

  14. mercado libre Integration Partnership

    We are selling in the US in many marketplaces,
    In Mexico on Amazon, and Mercado Libre, we need ASAP the integration with Mercado libre, hope the ETA will be really soon.

    1 vote
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  15. need ability to add extra shipping and handling charge

    The ability for us to to add a S&H Charge to a "rate browser" shipment or manual order is important. For example, we want to be able to charge $3.50 S&H to each shipment above and beyond the negotiated UPS/FedEx rates. This would be used when we have a walk-in customer or manual shipment to process (not an e-commerce order).

    1 vote
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    0 comments  ·  Shipment Management  ·  Flag idea as inappropriate…  ·  Admin →

    ShipStation has released a tool available for some selling channels that will allow the ability to add a set charge to the rate your customer sees at checkout.

    This feature is called In-cart Delivery Options and is currently available for Shopify, BigCommerce, and Magento (with more channels to come).

    You can review how to use the feature in this article on our help center: https://help.shipstation.com/hc/en-us/articles/360046301731

Feedback and Knowledge Base