Product Feedback & Fresh Ideas

The ShipStation Feedback Forum collects your ideas and allows you to vote and comment on other ideas so our product team can understand what new features are most important to you or what business challenges we need to address next.

Everyone has 20 votes to spend on ideas that are important to them (but you can comment as much as you like). 

While all ideas will get reviewed, it's simply not possible for all ideas to make it onto the product roadmap. The more activity an idea has, however, the more likely it is to be considered. So, be sure to check if your idea has already been posted so you can add your votes and comments to it! 

Suggestions for Writing a Great Idea Post

  • Write a title to succinctly summarize your post. Other users should be able to identify if their idea is similar to yours just by reading the title so they will know to vote and comment on it!
  • Explain the problem you are trying to solve and what you think should be added or changed in ShipStation to solve this problem. 
  • Describe how you would use this feature or how you think it should function to serve your need.
  • Attach a screenshot to help illustrate your point. 
  • Put the idea in the category that best fits what you are trying to accomplish (for example: Order Management, Insights & Reporting, or Printing & Documents).

What to Expect With an Idea 


Our moderators will regularly review posts to ensure:
    • They are categorized in a logical way. If not, they may move them to the proper category. 
    • The title accurately reflects the idea content so others can understand. If not, they may edit the post title to help others identify posts they want to vote and comment on.
    • That posts are really ideas and not bug reports or issues that require contacting our support team. 
    • That any request that has an existing solution or can be accomplished with existing features gets a response to let everyone know a solution or feature already exists and how to learn about it.
Our moderators will also update the statuses of posts as they are considered by our product team. If an idea makes it onto the roadmap, we'll update the idea status from Planned to Started to Completed as work progresses on the idea. If an idea is declined or archived, our moderator will update the status to indicate so and you will receive your votes back to use on other ideas in the future. 

Finally, if more information is needed on an idea, the moderator will post a reply to ask for them. If it is your idea or you have commented on the idea, you should receive an email notification when this occurs.
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  1. Allow ShipStation to update altered orders from Shopify... not just orders that have been canceled.

    I use Shopify to gather my website orders. From there they are imported into various stores set up in ShipStation.

    Why can't ShipStation update an order that has been altered in Shopify? For example, lets say an order is imported into ShipStation from Shopify. I realize that the order is missing an item which I then have to refund back to the customer. I do the refund in Shopify, but when I re-import orders from Shopify back into ShipStation, the order still shows the full list of items in the "Order Items" list... the refunded item(s) are still present. It…

    71 votes
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    15 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your feedback!

    We are currently working on this option for our Shopify users. If you’d be interested in trying out this feature, we can enable it for you upon request.

    Please contact our support team and request we enable the Shopify Line Item Adjustments feature.

  2. Use eBay order number instead of sales record number, to reduce clicks and memorization time needed to get to eBay Print Shipping Label

    By using eBay's OLD sales record number instead of the CURRENT order number eBay implemented in AUGUST 2019 (9 months ago!), ShipStation is causing customer teams to waste time and create errors by having to do these steps to reach the Print Shipping Label functionality in eBay for EVERY order that is processed:
    1) scroll up to the top of the SS Order Details page to read and memorize or copy/paste the eBay userid
    2) click eBay OLD sales invoice number at top of SS Order Details page to open the eBay tab
    3) click item title in eB
    4)…

    55 votes
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    9 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your patience!

    ShipStation is integrating with eBay’s new Fulfillments API, which will use the new eBay order number instead of the sales record number. But there are a few things to know about this new integration.

    It is currently available for new ShipStation accounts (the old method of connecting to eBay has been deactivated for new accounts as well).

    It will soon be available for existing ShipStation accounts. If you currently have an eBay store connected to ShipStation there will be a migration process you must follow to use the new integration. We are building a migration guide that will be available when the new integration is enabled for existing users in the coming weeks.

  3. Intergrate Shipstation to Show real time quotes for Big Commerece

    Integrate Shipstation into Big Commerece For real Time Quotes for
    UPS
    UPS Freight
    Fed Ex
    Fed Ex Freight
    USPS
    DHL
    basically any account already available for quotes in Shipstation and with ability to add modify services offered and Shippers.

    6 votes
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  4. Charging customers the correct amount using Shipstation API in E-commerce CMS integrations

    One of the problems with international shipping (even domestic shipping) is charging our customers the correct amount for shipping costs.

    While Shipstation allows us to calculate the costs for shipping, there is no way to charge our customers the correct amount, but it seems Shipstation has a solution to this problem that they're not utilizing.

    Shipstation has a developer API that allows developers to get information such as shipping rates, but this isn't being used in any of the integrations.

    Link: https://www.shipstation.com/developer-api/#/reference/shipments/get-rates

    If they implement this into their integrations for e-commerce CMS's such as Magento & Opencart, customers will be…

    3 votes
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  5. Shopify Shipping Rates

    To have real-time shipping rates available for our customers in check-out, shopify has everyone register with USPS web tools api. There is also an easy ship option to pull through pricing. I'm really actually surprised that shipstation hasn't done this yet. It'd be nice to have our shipping costs from shipstation reflected for our customers in checkout, either with an api or something.

    3 votes
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  6. UPS from ShipStation Rates on Selling Channels

    Posting for our User!

    Offering discounted UPS rates to a SS ecommerce customer but not providing the necessary credentials or links to get the rates applied to the customer’s UPS account makes the discounted rates pretty useless since the rates cannot be displayed in a shopping cart for a user to select at checkout. Maybe that’s not the intended use, but isn’t a SS customer intended to be ecommerce related?

    1 vote
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    0 comments  ·  Shipment Management  ·  Flag idea as inappropriate…  ·  Admin →
  7. order number on eBay AU

    Recently eBay Australia have changed their order number format from ##### to ###-####-#####. And shipstation doesn't seem to pick that up.
    Does anyone have experienced this issue?
    Different order numbers in eBay and in shipstation would make it difficult for some users to operate their businesses. Shipstations doesn't seem to have immediate resolution to it.
    Anyone got fix for this?

    1 vote
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    Thank you for your feedback!

    ShipStation is integrating with eBay’s new Fulfillments API, which will use the new eBay order number instead of the sales record number. But there are a few things to know about this new integration.

    It is currently available for new ShipStation accounts (the old method of connecting to eBay has been deactivated for new accounts as well).

    It will soon be available for existing ShipStation accounts. If you currently have an eBay store connected to ShipStation there will be a migration process you must follow to use the new integration. We are building a migration guide that will be available when the new integration is enabled for existing users in the coming weeks.

  8. Upcharge or Additional Fee

    When integrating ShipStation to an ERP system, you might want to charge your customer an extra handling fee above and beyond what the carrier is charging. Example a 5% upcharge or a $5 fee per shipment.

    1 vote
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    We have recently released a feature called In Cart Delivery Options that may address what you are asking. It allows users to create the delivery options their customs see during checkout and adjust the shipping price by a dollar amount or set % from the rate provided by the carrier for that service.

    This feature currently works only with certain selling channels (Shopify, BigCommerce, and Magento), but we are expanding to more channels throughout the year.

    If you have a specific ERP system in mind that is not on our current roadmap, we may be able to refer you to a solution provider that can leverage ShipStation’s API to build a custom solution for you.

  9. Multiple items in Shopify order NOT CORRECT

    When a customer changes their order in Shopify it still shows both items in the order even if one has been removed!!!!!!!!

    1 vote
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your feedback! We are currently working on improving how ShipStation updates modified orders for our Shopify users.

    We have a feature that we are currently testing around this functionality. If you’d be interested in trying out this feature, we can enable it for you upon request. Please contact our support team and request we enable the Shopify Line Item Adjustments feature.

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