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  1. insert a tab that shows chronological order of shipments

    Under the shipments tab there is no way to organize your shipments by time they were printed. For example, if I am printing a batch of 200 orders and the printer jams halfway through a label, I need to be able to see what the next label would be to make sure the printer didn't skip any when it resumed printing. The only option available now is to view the batch as a pdf and scroll through all the names until you find the name your printer left off at. Searching through a batch of 200 for a particular name…

    4 votes
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    Thanks for your great idea! We’ll keep this in mind but would like to see more interest from other users before we pursue this idea. If you know any other users that are interested please send them here!

    Also, you mentioned needing to scroll through names within the batch should your computer jam to find where you left off. To make this a little easier, CTRL+F can be used in the browser to search for a name, or the Recipient column can be clicked to sort alphabetically. I hope this helps!

  2. It would be great if we could have labels in batches labeled such as 1 out of 47 etc etc.

    It would be great to have numbered orders in a batch because we have a large distribution center that would find that function to be really helpful

    1 vote
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    Thanks for your great idea! We’ll keep this in mind but would like to see more interest from other users before we pursue this idea. For now, please leave your votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features. If you know any other users that are interested please send them here!

  3. Customize return label

    is there a way to customize return labels? currently when including a return label in an advanced replacement it automatically generates a RMA# it would be nice to be able to change that RMA# as our own RMA# to track down the order the return goes to faster once received.

    3 votes
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    Hi @Joe, thanks for bringing this up! You’re not able to configure the RMA# at this time. You would need to edit the RMA # to match your systems by unchecking the “Auto-assign RMA #” box. We’ll keep this in mind when reviewing returns.

  4. batch archive

    Ability to restore an archived batch to active.

    2 votes
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  5. Customer Updates and Reporting

    We are new to ShipStation.

    The current process of updating a single customers information is unnecessarily time-consuming and overly complex. When a single change is needed in a customers record for their address, it does not make sense to be required to download a CSV and then upload a CSV to overwrite the data for that customer.

    Please make it user-friendly not just programming friendly.

    Thank you.

    3 votes
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    Thanks for your great idea and for choosing ShipStation! We take all of our users’ feedback into consideration.

    We’ll keep this in mind but would like to see more interest from other users before we pursue this idea. For now, please leave your votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features. If you know any other users that are interested please send them here!

  6. Order status change alert

    It would be great to add an order status alert functionality. For instance, if an order moves from "Awaiting Payment" to "Awaiting Shipment" then I would like to get an email or SMS notification that this has happened. Most of the time this status change happens automatically, when an order in WooCommerce changes status and the store gets synced with ShipStation. So I'd like to know when that happens. Thanks.

    3 votes
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    Thanks for your great idea! We’ll keep this in mind but would like to see more interest from other users before we pursue this idea. For now, please leave your votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features. If you know any other users that are interested please send them here!

  7. ecomdash

    We use ecomdash and have the connection set up. It would be nice to be able to feed all stores data into Ecomdash. This way we keep both systems up to date and all shipping information flows to ecomdash.

    3 votes
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    Hey there!

    Could you elaborate a little on what you mean by “feed all stores data into EcomDash”?

    For now, we’ll keep this idea open and other users are free to add in their votes and ideas as well!

  8. Apply package set to orders in bulk (or allow presets to have multiple packages)

    We currently import our orders using a CSV to Shipstation from our internal database. 95% of our orders are standard "kit" configurations consisting of two boxes with the same dimensions and weights each time. We always ship these orders via Fedex.

    It would be very helpful to be able to configure the order using two boxes in bulk for these orders. Upon researching this capability, it appears that it is possible to configure and apply a preset in bulk, but the preset only allows one box (not multiple ones). There is a package set feature that allows multiple boxes to…

    1 vote
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    Thanks for your great idea! We’ll keep this in mind but would like to see more interest from other users before we pursue this idea. For now, please leave your votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features. If you know any other users that are interested please send them here!

  9. We regularly combine shipping and refund our buyers if they made several separate transactions and didn't receive the combined shipping disc

    We regularly combine shipping and refund our buyers if they made several separate transactions and didn't receive the combined shipping discount automatically.

    As of now, we are just manually tracking our combines as we make them in Ship Station by writing them down at the end of each day. Then our office manager get's the list and manually refunds these customers. There is so much room for human error in this system that we are constantly missing refunds and customers are getting upset.

    Is there any way to generate a daily report of the orders that we have combined? That…

    1 vote
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    Hey there!

    Thanks for your great idea!

    While there isn’t currently a way to do this, I hope you’ll find this suggestion useful.

    Anytime an order is combined for your needs, you can tag an order (that you will create and name), and at the end of your day you can filter for said tagged orders and view this way! While this still leaves a small window for human error, it will be easier to pull all combined orders in a single view.

    After you have all orders filtered this way, you can also do a custom export to stand in as the “Report” you desire.

    For now, we will keep this idea open for others to comment and leave their feedback on. If you have any issues with the suggestion provided, please don’t hesitate to reach out to our support team!

  10. 1 vote
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    Hi @Brian, after further review, if you’re looking to project how much product you need based on trends, have you looked into the Product Highlights dashboard on the Insights page?

    If you’d like more data, the Reports tab on the Insights page will also show you similar information in a table form. One report that may interest you is the “Item Demand Summary”. You can filter by order date to focus on a specific time period.

    Lastly, if you’d like to know more information about the products you’ve shipped you may want to look into creating a custom formatted export from the Shipments page. Here’s more information on that: https://help.shipstation.com/hc/en-us/articles/115001589587

    Please let us know here back in the product feedback forum if you have other questions.

  11. Display Product Options on Packing Slip

    I sell on Amazon Handmade. I use ShipStation for printing labels, but I have to still print the packing slips in Seller Central because ShipStation does not include the product options such as size and color for the products ordered. Can you make it where that information is available in ShipStation. You would save me hours everyday!

    3 votes
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    Hey Lisa!

    Thanks for your great idea! We’ll keep this in mind but would like to see more interest from other users before we pursue this idea. If you know any other users that are interested please send them here!

    Since any changes to the API ShipStation uses must be approved by Amazon, it may also be worth your time to reach out to Amazon as well and let them know your interest to help expedite the process!

  12. 3rd Party Insurance Providers

    At the moment, we can only insure our packages via carrier of our choice (FedEx and UPS) or Shipsurance. But unfortunately even with discounted rates from Shipsurance, prices are still too high and we like to be able to connect a different Insurance provider (3rd party)
    This will save us lots of money and allow us to use a familiar and trusted service provider.

    1 vote
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    Thanks for your great idea! We’ll keep this in mind but would like to see more interest from other users before we pursue this idea. For now, please leave your votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features. If you know any other users that are interested please send them here!

  13. Have "Notify Market Place" checkbox defaulted.

    We have to check the box for "Notify Market Place" for every single shipment. If a user forgets, the marketplace doesn't get updated and we have orders sitiing in our website listed as processing.

    Seeing as to how having that box unchecked would be the rarity, and having it checked would be the majority, I feel this should be default checked with the option to uncheck if necessary.

    6 votes
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    Hey there! Thanks for your great idea.

    In case you weren’t aware, you can click the header for “Notify Marketplace” when marking orders as shipped and this will check the box for ALL orders you are marking as shipped.

    We’ll keep this in mind but would like to see more interest from other users before we pursue this idea. If you know any other users that are interested please send them here!

  14. Patreon

    I deliver products every month using the website "Patreon". It's a monthly subscription, that my followers pay to me to support my business. In return, I send them prints both monthly and every 6 months. Having shipstation connected to it, would be absolutel amazing!

    1 vote
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    Thanks for bringing this up this great idea! We’ll keep this in mind but would like to see more interest from other users before we pursue a partnership. If you know any other users that are interested please send them here!

    As developing a seamless integration typically requires cooperation from both parties, we recommend reaching out to Patreon and expressing your interest in an integration to help expedite this process.

    (Also, congratulations on your artistic success!)

  15. Please add "Shipments by Store" to the Insights Overview

    Please add "Shipments by Store" to the Insights Overview. This would be a very useful for allocating per shipment fulfillment charges between stores for example.

    3 votes
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    Thanks for your great idea! We’ll keep this in mind but would like to see more interest from other users before we pursue this idea.
    For now, please leave your votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features. If you know any other users that are interested please send them here!

  16. Automate orders that have already been imported.

    We have some orders that are picked up in store. For these orders, we'd like to make a rule that after the order has been open for X days (and the customer hasn't picked up), it sends us an email reminder to refund the customer and cancel the order.

    I've managed to make an automation rule that does exactly that, but it will only process on the orders as they are being imported, which makes it useless in these kinds of situations.

    It would be great if there was a way to automate orders that have already been imported.

    3 votes
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    Thanks for your great idea! We’ll keep this in mind but would like to see more interest from other users before we pursue this idea. If you know any other users that are interested please send them here!

    As a potential option for your workflow, you could “Reprocess” your automation rules daily. As long as those orders are still in Awaiting Shipment, the rule will run and you should be notified. If you have issues getting the email, you can also set up an alert with the order # and a short message. Contact our support team if you have further questions about this.

  17. 1 vote
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    Thanks for your great idea! We’ll keep this in mind but would like to see more interest from other users before we pursue this idea. For now, please leave your votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features. If you know any other users that are interested please send them here!

  18. Multiple location shipping of a single order

    We want to apply multiple location shipping of single order through ship station. I want to ship my single order to multiple locations/places at the same time. Is it possible to ship station? Does ship station provide this ability through API? Because I need to implement this thing in PHP platform.

    I wish to deliver my single order to multiple shipping locations. like if I have purchased watch then I want to deliver that watch to multiple locations like 1 for New York residence another one for Florida residence at the same time with same order checkout.

    Let me know…

    3 votes
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    Hi thanks for bringing this up! Currently you aren’t able to send a label to multiple shipping addresses. You would need to create a ship from location each time you made the label.

  19. Ability to Assign Users to Specified Products

    We have products being shipped by different users.
    It would be very helpful to have the ability to set up under products which user should be automatically assigned to orders on that product.

    Thank you!

    3 votes
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    Hey @Yanky!

    Thanks for trying that out.
    There’s one more alternative we can try, but I will be keeping this idea open as I do think it is a good one!

    Instead of assigning this based on SKU, you can create/assign a Tag to each product you’re wanting to assign, and then use the Tag as Automation rule Criteria, and then the action should be to assign it to the preferred user. Just remember to “Apply to open orders” when you’re applying the Tags to the products.

    I just tested this out and it works fine!
    Let us know how this works out for you.

  20. Show OrderID (ShipStations unique identifier for every order)

    We have multiple ebay channels connected to Shipstation, so we get duplicate order numbers as Shipstation is currently using eBay sales record number as order id.
    Can we get the shipstation id to show up on record because our warehouse pulls the shipstation order id to fulfill the orders

    2 votes
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    Hey @Matmul, thank you for bringing this up. Can you give us some more information on what you mean by “our warehouse pulls the shipstation order id”? For example, is your warehouse using the API for a custom app you’ve built? And how does this relate to what you’re looking at in ShipStation?

    Hopefully we can work on a something that’ll help you get the ball rolling so let us know here in the product feedback forum.

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