Product Feedback & Fresh Ideas

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  1. FedEx Freight - LTL

    We would like to ship our LTL items under our FedEx Freight account for LTL items. This is for Economy Shipping and Expedited by ground not AIR.

    80 votes
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    Hello,

    We are still interested in supporting LTL Freight. However, our current infrastructure does not support any LTL shipping providers. We will continue to review the integration and let you know once any updates occur.

    Thanks again!
    ShipStation

  2. Customizable Pick List

    We have customizable Packing Slips, how about custom Pick Lists?

    264 votes
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    86 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  3. Scan and Verify Product UPC to make sure to Ship right product and Quantity

    Ability to Scan and Verify the UPC code of the product get shipped for the individual order.

    So, this will eliminate the WRONG item being shipped and Wrong Quantity being shipped.

    Also "Ship Order" button activates only when the right product(s) is scanned and right quantity is scanned for the order.

    Products that does not come with UPC may be shipped by manually entering item SKU in the barcode scan field.

    540 votes
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    135 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for leaving your thoughts, everyone! We’ll keep this in mind; for now, please leave your votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features.

  4. Have different printers for international vs. domestic labels

    Please enable a feature that you can choose what printer will print labels. To be more specific: we want to print International Priority and express with the regular printer and the rest of the labels in the 4x6 printer.

    163 votes
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    73 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  5. Scan USPS Barcode to search for shipment

    We should be able to look up shipments by the usps or ups barcode. It would be very easy to implement and it would make things much easier when processing returns.

    3 votes
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    2 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Hey @Tristan! Thanks for bringing this up. Before we move forward, we’d like to hear from other users. Most carrier labels can be easily searched by scanning their barcode, but you’re right that USPS is a little bit different.

    You’ll have to remove the first 8 characters from the data that is pulled in to isolate the tracking number.

  6. Ability to Rename Batch

    The ability to rename batches would be great. There is now the ability to have multiple batches, which great for sorting orders waiting to be fulfilled. However, it is not very easy to sort without memorizing which batch # is for which group of orders for that day. If there was a way to even add a keyword to the end of the batch number [ex. batch#1234567 - product] So that when I am sorting through a zillion orders assigning them to each batch they need to be in, it is much easier to remember which batch to put them…

    59 votes
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    20 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    The product team will review your request and you’ll hear from us once we have made a decision. Please post your comments back here so that others can collaborate on this as well.

  7. Combined Orders

    Provide more details about orders that are combined in the API. When an order has combined the data that you provide in the API is minimal. You provide no data if the order is combined at the marketplace.

    6 votes
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Hey @Jeremy thanks for bringing this up! What kind of information are you looking for from the API? And what marketplace are you referring to? I’d like to take a better look at what’s happening.

  8. Allow for automation rules to work on multiple item orders

    Need the ability for the automation rules to see multiple item orders. So you can create logic that IF it includes this SKU and also this SKU it will process these rules. This should be able to be done for as many items in the order.

    The current automation rules do not work well if you have multiple skus that get sold together in a shopping cart.

    15 votes
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    3 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  9. More open batches than 5 at one time

    I want to be able to have more than just 5 open batches at a time

    13 votes
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Hey, @Calebw! Thanks for taking the time to submit your idea! We’ll keep this in mind. We’d like to see other users add support before making a decision on this.

    Can you give us some more information on how you use batches today? What determines whether an order goes into a batch, and how big are your batches normally?

    Any other information you could provide in the forum is much appreciated!

  10. batch

    Batches need to be seen by all users not just the person that created it.

    23 votes
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    9 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  11. Combine the Preset Group Customs Declaration Descriptions 5 lines

    Combine the Preset Group Customs Declaration Descriptions

    Currently the only way that customs descriptions get combined is if you edit each product. So I would like to see our Preset Groups declarations combined on the customs forms.

    As it sits with preset groups customs, you will get the same preset group name over and over with a qty of 1. Instead of combining the descriptions and quantity.

    Hopefully that is clear

    20 votes
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    9 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Hey @Tactical Keychains, thank you for bringing this up. I saw a couple of your other comments regarding this, too, and hope we can identify a business challenge that users will agree with so our product team can move forward with a solution that addresses this challenge.

    It sounds like you’re interested in a quick way to combine customs declaration lines to fit within the 5 line limit imposed by some of our carriers, is that right? How often would you say you run into these types of orders vs orders within the limit?

  12. Support for common foreign characters

    Currently, orders containing addresses with foreign characters such as ó, ƒ, Ê, _ and many others are being imported into shipstation in a garbled way.

    Shipstation actually does "support" most of the common international characters if you paste them in to the orders which is time-consuming and cumbersome. It just doesn't import csv files correctly as UTF-8.

    Basic foreign characters such as ones used in Latin America and Europe are very necessary for international shipping. Please fix this.

    37 votes
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    16 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  13. Branded Returns

    Love the branded returns page, however we'd like to have the option to customize more to our liking.

    1. Allow us to modify and change reasons for return
    2. When reason of return is "Other" have a notes field for customer to enter details of return
    3. Ability to disable certain products from being allowed to be returned

    13 votes
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    1 comment  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Hey @JoshMoulton, thanks for bringing this up! We’ll take your feedback into consideration for the next iteration of returns. Have you looked into using the return notes to capture what information you’re tracking for your “Other” returns?

  14. Allow Editing of Line Items in Orders from Online Marketplaces

    Here's our use case:
    We sell multi-day Juice cleanses, which have a complicated delivery process. We deliver fresh pressed juices every two days of a cleanse, such that in order to process this for fulfillment, we split our orders---one for each 2-day delivery---and modify the Line Item Titles indicating which days of the cleanse are to be delivered.

    We started this process in a manual store and then were surprised the same ability to modify an order's line items is not available in orders from Online Marketplaces.

    15 votes
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    2 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Hey @James, thank you for posting this! Manual orders are ones that are the most flexible since they are created in ShipStation, and your store’s orders should remain largely untouched as they are the most accurate source of information.

    Have you looked into using order tags, internal notes, or custom fields to store this information? You can create filters for any of the mentioned fields—and they can be included on packing slips—so locating these orders and shipping them will be easy once you have everything set up.

  15. Xero Integration

    Would love to see integration with Xero for accounting. We have used QB Online and don't really care for it. We would need order number, sku, qty, price ea., shipping price, payment method (amex, visa, mc, discover, paypal, amazon) to import into Xero from shipstation. If there is an integration partner that already can do this, please post it. We haven't found anyone.

    86 votes
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    Hello!

    Thank you so much for voting on this feature and helping us continue to improve ShipStation. We are currently reviewing an integration with Shop.com and will be sure to update you once we have made a final decision.

    As developing a seamless integration typically requires cooperation from both parties, we recommend reaching out to Xero and expressing your interest in an integration to help expedite this process.

    Thanks again,
    ShipStation

  16. Create sales tax report

    Would love to see a report for sales tax paid by shipped to state.

    106 votes
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    19 comments  ·  Insights & Reports  ·  Flag idea as inappropriate…  ·  Admin →
  17. 122 votes
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    Thanks for your feedback. Currently, UPS doesn’t expose SmartPickup to us in the way that they do with other features. If there are any updates on information we receive about UPS SmartPickup we will notify everyone here!
    In the meantime we still appreciate your comments, votes, and ideas!

  18. order total

    It would be very valuable to be able to have the total value of Orders Awaiting Shipment at the bottom of the Orders page. Knowing the value of all pending shipments or even all shipped orders over a given time period would be awesome and seems kind of common sense for pulling useful data.

    3 votes
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    0 comments  ·  Insights & Reports  ·  Flag idea as inappropriate…  ·  Admin →
  19. International currency.

    First, I would be appreicated your service!
    I've been downloading "Order-Dara Export" from the order.
    But I also would be nice if I can see "Currency" there.
    When I get GBP 54.66 order, I was able to see as USD 54.66.
    Hope to be added Currency tab for international orders and stores.
    Thanks.

    123 votes
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    52 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Hi! ShipStation is still in the process of understanding the best way to address multiple currencies within a single ShipStation account. We greatly thank you for your patience as we work towards supporting this much-desired feature.

  20. Batch processing to add customs information to international shipments.

    We have 165 international orders from a Kickstarter project (along with about 1,600 domestic). The international orders were imported WITHOUT customs information provided. It would be EXTREMELY helpful to be able to "batch" add information for customs to all of these orders. Just fyi, we do not have these orders linked to "products/items." We would simply like to bulk apply information to all of these orders. Unfortunately, there is not a feature that allows me to do so with customs information. Huge pain...

    34 votes
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    8 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for your input! You’re right that we currently have limited bulk actions for customs information, so we’d like for your idea to gain more support from other users before making a decision.

    Any information you can add here may catch the attention (and votes!) of users in similar situations. Please be sure to comment here in the forum if you’re still interested in having bulk actions for customs information.

    In the meantime, since we do not support Kickstarter directly, here is an idea from another user to integrate with Kickstarter you may be interested in: http://support.shipstation.com/forums/126593-request-a-new-shipstation-feature/suggestions/5619286

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