If you import a spreadsheets where the order numbers already exist, it says that it has updated the orders, but it hasn't. New data is ignored.

I like the pricing but for a small user not connected to any channels, etc. this is the worst software. Whoever designed it has never shipped a package.

When adjusting shipping specs, the rate is no longer updated in the column view. It only updates to the new correct rate in the sidebar. It's extremely confusing.

See attached, the actual map details are missing from the tracking page. Tech support gave the below response, but the distance is over 300 miles, surely more detail can be shown? I'd like to see at least state lines, interstate highways, or cities listed.

"that is actually working as intended. It starts out showing the map but then zooms in. This Order's Ship From location and Destination are so close to each other, that it will not show a detailed map. "

For orders that have a mapped "requested shipping method" there should be a pop up asking if you are sure you would like to proceed when changing the method off of the mapped shipping method.

I'd love to have the option to print to a 4x8 thermal label because many of my orders are larger and the packing slip rolls over and prints on two labels. Having a two page packing slip is a waste of supplies, increases print costs and can create confusion in the fulfillment warehouse.
Please Vote.. Thanks :)

Packing Slip - Print Shipping Label
We currently used combined packing slip with a peelable shipping label.
The address field in not able to be broken down to fit inside this shipping lable which is causing issues on long addresses.
It would be great if we could split by:
Address line 1
Address line 2
Town
County
Postcode
Country

Phone support would be amazing and way more helpful. Everyone I have talked to on chat is very helpful and nice, but it takes SO much time to just describe the problem and get someone to understand, it's semi ridiculous. Talking over the phone is 10xs more efficient.

An option to switch the order of printing of the packing slip, return label, and shippibg label to match the order of operation for our warehouse would be useful.

Also UK to EU shipments do not need customs declarations so it is an absolute waste of time to be forced to do it in the platform. I only found this out after 4 hours on Friday night trying to do the End Of Day and the error "cannot divide by 0" being returned. Work out your bugs before selling software please!

it would be nice if we could have all of the same label size options as what FedEx and UPS offer. we ship frozen products and need to be able to print a disclaimer on the label. adding this disclaimer as well as not having a big enough label are currently not options within ship station. Also adding the doc tab would be really helpful for us.

In automation, and in bulk actions I am not allowed to select "dont send email" on shipment and delivery notifications. I want to select specific rules where customers do not get emails.

The Returns Policy Section of the branded returns page only allows a 500 character limit. I'd like to either be able to increase the limit of the characters or put in a link address to be used instead of the Modal pop-up.

for duplicate orders that are being scanned in to the same batch, can we get a pop up screen showing a warning sign to show that it's been scanned twice in the same batch?

Amazon recently added OnTrac for Amazon Prime and Seller fulfilled Prime orders. Shipstaion currently has option for UPS, FEDEX and USPS for Amazon Prime shipping options but does NOT have OnTrac! Please add OnTrac as a shipping option!!!

it would be an idea to create a "Leave Feedback" on each page, similar to Google. That gives context.

also, it was not easy finding this Fresh Ideas page...needed to leave SS and do Google search. Making it easier to find in platform would be groovy.

I would like if we could choose the printing sequence of labels, slips and return labels to help streamline the shipping process.

is there a way to customize return labels? currently when including a return label in an advanced replacement it automatically generates a RMA# it would be nice to be able to change that RMA# as our own RMA# to track down the order the return goes to faster once received.