Product Feedback & Fresh Ideas

ShipStation’s Feedback and Fresh Ideas Forum is moving!


We have started the process of moving our ideas forum to a new home in the ShipStation Community.

As of August 4th, 2021, this Feedback and Fresh Ideas Forum is no longer accepting new ideas, votes, or comments. However, this forum will remain visible until shortly after the new Ideas board on the ShipStation Community goes live. After that date, this forum will no longer be visible.

If you would like to post an idea after August 4th but before the new Ideas board is live, we have created a temporary discussion board in the community for you to do so. Once our new Ideas board is live, our moderator will move all posts to their permanent home.
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ShipStation has used this same forum since we released our very first version back in 2011. In that time, we’ve implemented hundreds of our users’ ideas! But, as our users and our product has evolved, we’ve realized the way we seek and manage our users’ feedback must evolve as well. Starting in September, all feedback and ideas discussions will take place in the Ideas board of the ShipStation Community

If you are not already a member of the ShipStation Community, please join! You can participate in user discussion boards, read exclusive community blog posts, earn rewards through community exclusive events, and much more. To join, go to community.shipstation.com and click the profile icon. You’ll be prompted to log in to your ShipStation account and then redirected back to the community where you can set your unique username and customize your profile (if you wish). Once registered, you can participate in any discussion on the community. 


What will happen to the existing Feedback and Fresh Ideas posts?


Unfortunately, we cannot move all ideas to the new Ideas forum. The posts we are not moving are being set to the  "Archived" status in this forum.


The posts we do move will maintain their statuses, voter count, comments, and link to the original poster. 

Posts we will move to the new Ideas board: 

  • All posts in Started, Planned, and In Consideration Queue statuses.
  • Some posts in the Under Review status or with no status, based on post age, recent activity, vote count, and relevance.
  • Posts that have been set to Completed within the last 12 months.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Etsy

    I would like Ship Station to be able to pull through Gift Notes from Etsy please. We need to see these as some of our items need messages in.
    Many thanks,
    Bec

    1 vote
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    ShipStation will now import the “is_gift” flag and the gift message field from Etsy. If a gift message is present on the order, it will appear in the Gift Message field for the order in ShipStation.

  2. We need 3rd Part billing to work with Purolator.

    We started using ShipStation just last month, and we have sent thousands of dollars of shipping costs through as third party billing with Purolator. Purolator is a major customer of ours, and they require us to use one of their own corporate accounts for our shipping. We just found out last week all the billing for those 3rd Party shipments are being charged back to our own Purolator account, and we can't charge that back to Purolator. There are other customers and suppliers who also want us to use their own Purolator accounts. It is very surprising that the only…

    1 vote
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  3. Group Orders

    Bring back the Group orders by Line items in the Main Grid. In the old layout there was a way to group the items by Line Items. That same feature does not exist in the new layout and slows down our shipping process.

    1 vote
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    completed  ·  1 comment  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  4. Integrate with Wayfair

    Is there a plan or an ETA to integrate with wayfair.com?

    We are in the process of expanding our online presence and would hate to have switch.

    1 vote
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  5. Can you please allow us to have more views? I don't understand why there are only 5 views?

    Can you please allow us to have more than 5 views? Don't understand the limitation on this? I want to be able to categorize how I print my labels based on my different products.

    1 vote
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Hello!

    Thank you for your feedback. In ShipStation’s new layout, you can create as many views as you need. Saved custom views in the new layout also appear above the grid instead of in the status sidebar, so they are more easily accessed. Additionally, we’ve added the ability to have saved custom views in the Shipments tab as well.

    You can review our help article about using custom order views here: https://help.shipstation.com/hc/en-us/articles/360045864791-Create-Custom-Order-Views

    You must update to the new layout to have access to the new custom views. The legacy version remains limited to 5 views. To try out the new layout, click the Try Now button in the top right of your ShipStation screen.

    If you don’t see that button, contact our support team so we can enable it for you.

  6. 0 votes
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    1 comment  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
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Feedback and Knowledge Base