Product Feedback & Fresh Ideas

ShipStation’s Feedback and Fresh Ideas Forum is moving!


We have started the process of moving our ideas forum to a new home in the ShipStation Community.

As of August 4th, 2021, this Feedback and Fresh Ideas Forum is no longer accepting new ideas, votes, or comments. However, this forum will remain visible until shortly after the new Ideas board on the ShipStation Community goes live. After that date, this forum will no longer be visible.

If you would like to post an idea after August 4th but before the new Ideas board is live, we have created a temporary discussion board in the community for you to do so. Once our new Ideas board is live, our moderator will move all posts to their permanent home.
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ShipStation has used this same forum since we released our very first version back in 2011. In that time, we’ve implemented hundreds of our users’ ideas! But, as our users and our product has evolved, we’ve realized the way we seek and manage our users’ feedback must evolve as well. Starting in September, all feedback and ideas discussions will take place in the Ideas board of the ShipStation Community

If you are not already a member of the ShipStation Community, please join! You can participate in user discussion boards, read exclusive community blog posts, earn rewards through community exclusive events, and much more. To join, go to community.shipstation.com and click the profile icon. You’ll be prompted to log in to your ShipStation account and then redirected back to the community where you can set your unique username and customize your profile (if you wish). Once registered, you can participate in any discussion on the community. 


What will happen to the existing Feedback and Fresh Ideas posts?


Unfortunately, we cannot move all ideas to the new Ideas forum. The posts we are not moving are being set to the  "Archived" status in this forum.


The posts we do move will maintain their statuses, voter count, comments, and link to the original poster. 

Posts we will move to the new Ideas board: 

  • All posts in Started, Planned, and In Consideration Queue statuses.
  • Some posts in the Under Review status or with no status, based on post age, recent activity, vote count, and relevance.
  • Posts that have been set to Completed within the last 12 months.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Ability to use multiple Shipstation Accounts at once.

    The ability to have multiple shipstation accounts open at once or even switch through accounts through the UI. We have a few different completely different ecommerce businesses running with different shipping softwares. Shipstation is by far our favorite and we'd love to consolidate everything there.

    12 votes
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    7 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  2. New Australian carrier integration - Transdirect

    Are there some new Shipping Providers (Carriers) for Australia planned? Transdirect is someone we have used very successfully - it is Australia's most flexible and well priced aggregated service (No I dont work for them, but they have so many options available locally and internationally)

    11 votes
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    Hey @Adam! Thanks for bringing this up! We don’t have Transdirect on our roadmap just yet. In the meantime, we’d to see more interest from other ShipStation users before we pursue a partnership.

    As developing a seamless integration typically requires cooperation from both parties, we recommend reaching out to Transdirect and expressing your interest in an integration to help expedite this process.

  3. Customize Export Reports

    We require certain information exported into excel from shipstation for our fulfillment company's manifest. All the information is available on shipstation, but there is currently no way to select specific fields and export ONLY those fields.

    It's a huge time suck to format a full excel export to the right cells and view as we require, and I have tried adding the required fields into a custom view and exporting that, but not everything is available as an option (which is odd, because this is all info that you have the data for, so I don't understand why I can't…

    11 votes
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    4 comments  ·  Insights & Reports  ·  Flag idea as inappropriate…  ·  Admin →

    Hey @Victoria, thanks for bringing this up! We’d like to see other people’s thoughts and challenges with this before moving forward.

    In the meantime, I’d like to see if I can help with figuring out getting the data you need out of ShipStation. I’m not 100% sure what specific fields you’re looking for, but one of our more comprehensive reports is on the reporting tab on the insights page.

    Once there, scroll to the very bottom and take a look at the raw data exports. These will provide more information than the ones on the orders and shipments pages.

    You may be looking for data that spans orders and shipments which is why you’re needing to string together multiple exports, but hopefully these will reduce the amount of stringing together you have to do.

  4. Allow more dynamic customization in document templates e.g. packing slip

    Allowing scripts in packing slips would enable vastly more powerful customization.

    You could reference external data from a server e.g. serial numbers.

    You could implement complex customs declarations and make the packing slip match. For example, if you have an item you don’t want to make a declaration for, such as an add-on or surcharge, it currently still shows up in packing slips, which customs officers may delay approval over.

    You could do arithmetic and so much more for custom tabulation.

    11 votes
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    3 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your feedback.

    This currently isn’t possible due to the backend framework we use for our packing slip editor. However, we have a lot of feedback about packing slip template improvements that we are considering later in 2021.

    While it’s unlikely we’ll implement script support in our editor, there may be other ways to accomplish what you are trying to do so we will leave this post open for further feedback around allowing dynamic content options in packing slips (we are also updating the post title to be less “script” specific and more about the ultimate goal of your customization needs).

  5. 10 votes
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    2 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your feedback!

    Discounts have been a tricky thing to manage, but we do understand the importance of importing discounts into ShipStation.

    Currently, there is an option for Shopify stores to import a discount code into the ShipStation “Internal Notes” field. If you’d like to have this option enabled on your Shopify store for ShipStation, please contact our support team and ask them to enable the store setting “Shopify Discount Codes In Notes” on your connected Shopify store.

    All this does is send the discount code into your internal notes, but this can be useful so when you see that the total paid is less than the Total field in your order summary, you’ll have the discount code to reference directly in the order.

    You can also use the internal notes field as a criteria in an automation rule to perform an action on the order when it…

  6. Being able to void a shipping label from the mobile app

    We would like to be able to void shipping labels directly from the mobile app. Being able to handle customer service request as such on the go would speed up our business process. Thank you

    9 votes
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    2 comments  ·  ShipStation Mobile  ·  Flag idea as inappropriate…  ·  Admin →

    Hey @kalrakov thanks for bringing this up! We’d like for your idea to gain some traction before moving forward.

    Please add your thoughts, examples, or workflows here in the forum to help us and others understand your goals.

  7. Integration with eShipper

    Integrate eShipper for shipping solution.

    8 votes
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    Thanks for bringing this up! We’ll keep this in mind but would like to see more interest from other users before we pursue a partnership. If you know any other users that are interested please send them here!

    As developing a seamless integration typically requires cooperation from both parties, we recommend reaching out to eShipper and expressing your interest in an integration to help expedite this process.

  8. WooCommerce Shipment Tracking

    I currently have ShipStation integrated with WooCommerce. I am using the Shipment Tracking plugin to get the shipping information from ShipStation into WooCommerce.

    WooCommerce then in turn sends out the 'shipment shipped' email to the customer.

    That is great, but ShipStation sends the courier tracking number to the Shipment Tracking plugin instead of the Branded Tracking Page link. It would be great if ShipStation sent the Branded Tracking Page link to WooC alongside the tracking number so that link could be included in the customer emails.

    As of right now, I will have to use ShipStation to send out the…

    8 votes
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    1 comment  ·  Branded Tracking Page  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your feedback. We have had a number of requests around different ways to share the link to the Branded Tracking Page and are currently considering many of these ideas.

    There is some related work around Branded Tracking that needs to be accomplished to make this idea possible, so it may be awhile before we can provide additional updates.

    We’ve put this idea in Under Review and would like to know what other selling channels users may be interested in for this beyond WooCommerce.

  9. RMA Page / Notice or Alert / Search Functionality

    Now that you have a decent start with the Customer Generated RMAs, it would be very useful to have a page for RMAs (and their current status). Or at least add a way to find a specific RMA in your search functionality.

    As the system is currently configured, we get packages returned to us out of the blue and it takes a little more work to determine what order the return belongs to before we can process it.

    Also, we are currently logging all received RMAs in a spreadsheet and had a case where the order number was not logged…

    7 votes
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    3 comments  ·  Returns Management  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for bringing up all this great info on returns, @chesshouse! Your return labels have the RMA number printed on them. Once you receive a package, you can use the advanced search on the shipments page to look up orders by the RMA number.

    When you use advanced search on shipments, remember to change the category to returns (this is the first field you see after clicking “advanced search”). This will be the most direct way to look up your returns.

    You can also do a quick search by your customer’s name or city. This will pull up all of the shipments associated with their name or the city. Then you can click on the returns tab to view all returns.

    As for your spreadsheet logging, can you give me more detail on what you’re doing with it?

  10. International Date Format for shipment notification Emails

    Currently the date dormat for shipment notification Emails is only available in US format (mm/dd/yyyy).

    We would require international date formats, e.g. we are in Australia and would require the option to report dates as dd/mm/yyyy, Europe might need dd.mm.yyyyy

    6 votes
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    6 comments  ·  Customers & Email Communication  ·  Flag idea as inappropriate…  ·  Admin →

    Hi thanks for sharing 2SL_Webstore! We’re re-opening this idea to hear more from users like yourself.

    It turns out we misunderstood the original idea. The email date format is currently set to show mm/dd/yyyy and can’t be changed at the moment and the date format in settings only effects the ShipStation interface.

  11. Change the default quote rate in the calculator to residential

    It would be good if the calculator tool ( which is in an API the tool that quotes an order in third part sales software's ) could change the default commercial quote rates to residential, i know that you can change it manually for every single time you want to quote, but when you receive thousands of orders a month this makes a company like ours get hit by a loss of almost 40 thousand dollars just in the month of December. Because the commercial rate is anywhere from $1.00 to $4.00 less than the residential. So please make this…

    6 votes
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    0 comments  ·  Shipment Management  ·  Flag idea as inappropriate…  ·  Admin →

    Hi @Deborah Calderon Senda de Vida, thank you for bringing this up. In the app, there isn’t a way to change the default state to the rate calculator. If you’ve got the resources available, you can use the API to build a small widget for quoting your residential customers. The field “residential” would need to be set to “true” in every request you send.

    Here’s a link to our developer documentation on this: https://www.shipstation.com/developer-api/#/introduction/integrating-with-shipstation

    Please let us know here in the forum if this helps.

  12. Prepaid VAT

    We sell on eBay's various international websites but from the US. IE we have listings up on ebay.co.uk

    Because of EU laws, eBay is now required to collect and remit VAT taxes on our behalf. The way that they do this is they charge the customer the tax and then add a third address line to their address which includes a customer VAT account number and paid notice. This way the customer doesn't have to pay VAT at the time of delivery.

    Ship Station however is not pulling that third line item in so our customers are being double charged…

    4 votes
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    under review  ·  1 comment  ·  International Shipping  ·  Flag idea as inappropriate…  ·  Admin →
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