Being limited to 5 batch labels seems a little arbitrary and just few enough to make it not useful for more complex sorting...2 votes
ShipStation’s new layout (formerly called ShipStation V3) allows for unlimited batches!
I also would like to ask for the possibility of being able to put my own label on a batch as I or after I create it. This would make it easier to identify different batches I have open.2 votes
In ShipStation’s new layout (formerly called V3) you can now give your batches custom names so you can more easily identify them!
Thanks for getting in touch with us,
At this time, ShipStation does not currently support the Hold at Location option for FedEx, which I do apologise for if it causes any inconvenience.
However, I do see how this feature could be helpful for a shipper's workflow. Please feel free to post on our feedback forum with this idea. The forum is checked often by our development team, and many of our current features were originally suggestions fro2 votes
ShipStation added the hold at location feature for FedEx in mid-2020. Review the Hold At Location section in our FedEx integration help article: https://help.shipstation.com/hc/en-us/articles/360025856072-FedEx#UUID-92284656-03b8-9606-590c-b6ff57016e80
Integrate with New Zealand Post or Fastway! Australia, UK and Canada post already available. How about NZ? We personally need this in order to continue using Shipstation. There are other shipping apps that do integrate, but have loved Shipstation for years. The API is available. Grab that market share before it's gone.1 vote
ShipStation now integrates with both New Zealand Post – https://help.shipstation.com.au/hc/en-au/articles/360060913192-New-Zealand-Post
and Fastway New Zealand – https://help.shipstation.com.au/hc/en-au/articles/360060913172-Fastway-New-Zealand
Are you able to fix an issue so that label messages can be sent to UPS UK please.1 vote
We released a fix in March 2021 so UPS UK labels now support label messages
At this time, you will only be able to set one view as default per order status. If you add a default view to your Awaiting Shipment, then a
Allow saved "order views" per status type.
At the moment, you can only set one view as default per order. If you add a default view to your Awaiting Shipment, then attempt to add a default to your Awaiting payment status, the most recent one will cancel the former out.
It would be better if the "show me this view by default" worked per status.1 vote
ShipStation’s new layout (formerly called V3) allows to save custom views for each order status.
I'm inquiring to see how we can delete customers and orders (a complete deletion). We need a way to delete customers from the EU territories at request beginning May 25th as per Article 17.1 vote
Hi @Susan Suarez simplyWORKOUT
ShipStation is currently GDPR compliant. When the GDPR regulations go into effect on May 25th, we will have a publicly available policy that details the process for GDPR requests.
ShipStation currently has the option to get an alert when the inventory goes below specified number. But that number is for all products. I need a specific number for each product as some products sell faster than others.1 vote
Hi, thanks for sharing this! You can edit your SKUs to have sku-specific reorder thresholds as seen at the bottom of this article here: https://help.shipstation.com/hc/en-us/articles/216256008
Please chat in or submit a request at help.shipstation.com if you have any other comments or questions on this.
I am looking for an option to print the shipping label and relevant packing slip on consecutive 4 x 6 labels.
i want to print the printer to print the packing slip followed by the relevant label. We put the packing slip in the shipping box and the shipping label is on the outside of the box but its much more efficient if the packing slip is printed one after another with the shipping label1 vote
Hi! Thank you for bringing this up! To have your label and packing slips print together, you’ll need to adjust your printing preferences.
Here’s how you can change your printing to 4×6 label w/ packing slip: https://help.shipstation.com/hc/en-us/articles/206639257
Once you’ve done this, for every order you print, you’ll have both the label and packing slip print at the same time.
Love the phone app since it allows me refresh and see how many orders are coming through.... it would be very helpful if i can also see which items are selling the most from those orders.1 vote
Hi @melody2! Thanks for taking the time to share this with us! You can see your best selling products on ShipStation Mobile.
Open up your app, go to the “Insights” page, and you’ll see 3 pages across the top or bottom of your screen depending on what kind of phone you’re using—“Overview”, “Operations”, and “Sales.” You’ll want to head over to “Sales” and scroll to the bottom of the screen for this information.
it would be helpful to include both "ship to" and "sold to" information at the top of the Orders page, since different "ship to" and "sold to" information indicate a gift, in which case we have to use a different shipping label process for those orders. the way it is currently set up, that information can only be seen when manually clicking on each order1 vote
Thank you for your feedback. We actually have this functionality in the app now. Your account has the Recipient Column on the Orders grid, looks like you will need to enable the Buyer Column as well.
If you are using Version 2 you can add the Buyer Column by selecting “Columns” in the upper right corner of your Orders Grid then checking the Buyer option. If you are in Version 3 (V3) select View, next to the filter bar, then “Edit Columns.”
Once you check the Buyer option you can rearrange your columns by Clicking and dragging the columns to their preferred order.
Please reach out to support if you have any additional questions, we would be happy to assist.
I wish there was a feature where customers would get a notification with an updated tracking label.
I've had to VOID shipments and my customer gets a notification that her order was cancelled but when I use her same order to make a new label, she doesn't get a notification that her order was re-shipped.
I hope you choose to change this in the future, I know many people would appreciate it.1 vote
Hi, thanks for bringing this up! When you create any labels (the first label you make or any additional ones after), as long as your shipment notification email is set your customer should be receiving an email.
Here’s where you can check if all of your orders for a store is sending shipment notifications: https://help.shipstation.com/hc/en-us/articles/205901608
Let us know here in the product feedback forum if this helps!
it would be great if manually entered addresses (Manual Orders) were automatically imported into the customer database.
it would be great if manually entered addresses (Manual Orders) were automatically imported into the customer database. This way when I manually ship to the same person in the future their address will auto populated.1 vote
Hi thanks for letting us know! You can do this today if you add an email address to your manual orders.
Here’s more information on this: https://help.shipstation.com/hc/en-us/articles/206638757
If you have any questions, please reach out to our folks here at firstname.lastname@example.org
Just some feedback on the mobile app. It's rather cumbersome to get the keyboard to go away or to jump to the next field when trying to enter shipping information while creating an order.
The keyboard covers the weight and dimensions so you have to enter the weight, then kinda scroll up and down to get the keyboard to go away. You then have to do the same thing for each of the 3 dimensions. I'm guessing it's the type of field that prevents to navigation arrows from appearing that let you switch between fields while the keyboard is engaged.1 vote
Hi @squatchsquad! Thanks for bringing this up. If you update to the latest version of ShipStation Mobile, the keyboard should now not cover up the fields.
Add the 'Shipping Account' column to be able to export from the Export-Shipped Orders menu1 vote
The Shipping Account column is available in the Shipped Orders grid in ShipStation’s new layout (formerly called ShipStation V3).
If you choose the Other Actions > Export Orders option, choose the option to export my current view and ShipStation will include that column data in the export.
At times we ship on behalf of others and need to have s different ship from address than the return address printed on the label.
We physically ship from San Diego - zip 92131, But, for example, the return address on the label may be some seller in Ohio. Need to create label with shipping rate from 92131.1 vote
Hi, thank you for bringing this up! Your ship from and return addresses don’t have to be the same. I recommend creating a new ship from location with a name something like “San Diego – Return to Ohio” to help you understand which ship from location you want to use.
Here’s an article that goes over ship from locations:
I do fulfillment for multiple companies. I would like to be able to either select a different logo for each label OR opt to have no logo on the label. On a case by case basis, as labels are printed, without having to go into account management.1 vote
Hi! Thanks for bringing this up! The way to do this would be to create a new manual ShipStation store for each of your clients. Each store you set up will have its own branding components (including logo). If you reach out to our team from the help center (help.shipstation.com), we’ll be able to walk you through what it would mean to have that set up!
Please integrate with Shipbob, their API is really easy https://developer.shipbob.com/release-notes
And it is useful to have some other fulfillment company, not just FBA and Shipwire1 vote
ShipStation now offers the ability to integration with ShipBob. Please review our help article here: https://help.shipstation.com/hc/en-us/articles/360051992051-ShipBob
Automatically schedule a Fedex pickup thru Shipstation without having to go to Fedex's website1 vote
ShipStation now offers the ability to schedule a FedEx pickup directly within the app!
Review our Schedule Pickups help article for details on how this feature works: https://help.shipstation.com/hc/en-us/articles/360035991551-Schedule-a-Pickup
If multiple lines on an order contain the same SKU or UPC, the scan to verify function becomes useless. For example, I have attached a screenshot of an order that contains the same item multiple times, I receive an error message after only verifying 1 of the items. It would be great if this functionality was enabled.1 vote
We recently released a fix for this issue. If you are still experiencing the problem, please contact our support team for further troubleshooting.