Product Feedback & Fresh Ideas

ShipStation’s Feedback and Fresh Ideas Forum is moving!


We have started the process of moving our ideas forum to a new home in the ShipStation Community.

As of August 4th, 2021, this Feedback and Fresh Ideas Forum is no longer accepting new ideas, votes, or comments. However, this forum will remain visible until shortly after the new Ideas board on the ShipStation Community goes live. After that date, this forum will no longer be visible.

If you would like to post an idea after August 4th but before the new Ideas board is live, we have created a temporary discussion board in the community for you to do so. Once our new Ideas board is live, our moderator will move all posts to their permanent home.
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ShipStation has used this same forum since we released our very first version back in 2011. In that time, we’ve implemented hundreds of our users’ ideas! But, as our users and our product has evolved, we’ve realized the way we seek and manage our users’ feedback must evolve as well. Starting in September, all feedback and ideas discussions will take place in the Ideas board of the ShipStation Community

If you are not already a member of the ShipStation Community, please join! You can participate in user discussion boards, read exclusive community blog posts, earn rewards through community exclusive events, and much more. To join, go to community.shipstation.com and click the profile icon. You’ll be prompted to log in to your ShipStation account and then redirected back to the community where you can set your unique username and customize your profile (if you wish). Once registered, you can participate in any discussion on the community. 


What will happen to the existing Feedback and Fresh Ideas posts?


Unfortunately, we cannot move all ideas to the new Ideas forum. The posts we are not moving are being set to the  "Archived" status in this forum.


The posts we do move will maintain their statuses, voter count, comments, and link to the original poster. 

Posts we will move to the new Ideas board: 

  • All posts in Started, Planned, and In Consideration Queue statuses.
  • Some posts in the Under Review status or with no status, based on post age, recent activity, vote count, and relevance.
  • Posts that have been set to Completed within the last 12 months.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Option to view weight in pounds on reports instead of only ounces.

    The only option for viewing weight in reports is as ounces. We do a lot of analysis based on weight and shipping method but looking at ounces instead of pounds is annoying. We LOVE the reporting functionality of ShipStation except for this one thing. Thanks!

    18 votes
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    3 comments  ·  Insights & Reports  ·  Flag idea as inappropriate…  ·  Admin →
  2. Multiple customer shipping addresses linked to one email address.

    We handle quite a few manual orders where one client will order for multiple locations. It would be nice if multiple locations could be tied to the same email address. Right now, it just keeps the last order used by that email in the customer records so we have to manually type the address each time. Either that or being able to save customer shipping information using something other than an email address (phone # maybe???) to keep it saved in the system.

    18 votes
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    9 comments  ·  Customer Records  ·  Flag idea as inappropriate…  ·  Admin →

    Hey, @tysonmiller! Thanks for taking the time to add your idea! We’ll keep your idea in mind for future updates, but for now we’d like to see your idea gain interest from other users before making a decision.

    You’re right, Customer Records are referenced by their email addresses. You mentioned this is “quite a few” orders. Have you tried to use a CSV file to create these manual orders? This way you can assign the username to a different value to create multiple Customer Records under one name—if not to just do your manual orders all at once.

  3. Add quick search functionality to UPC, Item Description, and fulfillment SKU

    add fields that are searchable, like upc, Description, Fulfillment SKU
    UPC is very important

    18 votes
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    under review  ·  14 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  4. Display weight in KGs

    Can you add an option to display weight in KG's?

    Rgds

    Marvin

    17 votes
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    9 comments  ·  User & Account Mgmt  ·  Flag idea as inappropriate…  ·  Admin →
  5. delivery date api

    Please make delivery date accessible via API.

    17 votes
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    6 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there! Thanks for submitting your feedback on this.

    Currently, you are only able to get a ShipBy Date via the API, not the Delivery Date. Since you’re asking for DeliveryDate being accessible via the API, we’ll leave this request open.

    However, can you give us more detail about why this is important for you? Please be sure to comment back here so other users can collaborate as well.

  6. Brandboom integration

    Can someone give me an idea of what I need to do to connect Brandboom to Shipstation?

    17 votes
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    3 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for bringing this up! We’ll keep this in mind but would like to see more interest from other users before we pursue a partnership. If you know any other users that are interested please send them here!

    As developing a seamless integration typically requires cooperation from both parties, we recommend reaching out to Brandboom and expressing your interest in an integration to help expedite this process.

  7. Quickbooks Online integration

    When importing orders into Quickbooks Online it sets the Sales Receipt date to the day I import them. Why not set the date to the shipping date? Please fix this. It makes no sense to use the import date and at least the shipping date would be more accurate as to when the order occured. Imagine importing 300 orders from August and then having to go back and fix the date on each one because you imported them in October.

    16 votes
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  8. Built-In Returns Manager

    A built-in returns manager would be very useful for our business. Our needs would be relatively simple, and some of this functionality already exists:

    1. We would include a printed pre-paid return label with every package we ship.
    2. We would be able to track open returns in ShipStation, i.e., return labels that are currently in transit
    3. Unused return labels would automatically deactivate after X days for a refund
    4. When we receive returns, we would mark them as "Received" in ShipStation, which would automatically send the customer 1 of 2 possible template emails: either we accept the return and will issue a…
    15 votes
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    1 comment  ·  Returns Management  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for letting us know you’d like a better way to handled your returns. We’d like for your idea to gain more support from other users before making a decision.

    Please comment here in the forum with additional information that may catch the attention of other users.

  9. A rule to charge UPS shipping to recipient

    I want a rule that would allow us to charge UPS shipping to recipient. Currently, we are able to set up a rule that charges a 3rd party for shipping, which on face, should be the same thing. However, it actually costs the recipient more to do it this way, so we are forced to manually change all orders that come through like this. Seems like it would be an easy fix, since the functionality is almost there in the rules and is already there manually.

    15 votes
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    1 comment  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for your great idea! We’ll keep this in mind but would like to see more interest from other users before we pursue this idea. For now, please leave your votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features. If you know any other users that are interested please send them here!

  10. Adjust weight listed on automatic return labels

    Our outgoing shipments are about 8 ounces heavier than the return shipment. Am loving the convenience of the auto-generated return labels to bother manually correcting the weight on the return labels, but would love a feature that allowed me to set the weight of the return shipment to a different amount (in our case, "outgoing weight-8oz").

    14 votes
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    5 comments  ·  Returns Management  ·  Flag idea as inappropriate…  ·  Admin →
  11. Set package without setting service

    Would be nice to be able to set the package for an order without having to also set the service. Service has already been selected by our website customer and imported into ShipStation so there is no need to change it. You can already set dimensions in a rule so why not package?

    14 votes
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    10 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Hey @mkujawski, thanks for taking the time to bring this up! When your orders come in with a specific service, you’re able to match this with a service and package type—we call it Shipping Service Mappings. Have you had the chance to check this out?

    For example, when your customer selects “Expedited” service in your shopping cart, you’ll be able to automatically set this to “USPS Priority Mail Express, Medium Flat Rate Box”.

    More info: https://help.shipstation.com/hc/en-us/articles/206640487

  12. Two ups accounts return label

    I have two UPS accounts set up in ShipStation.

    When I ship out something on a specific UPS account, and it needs to be returned, I would like to be able to create a return label on that same account. However, ShipStation only let's me create return labels on the primary account.

    So if I ship labels on a secondary UPS account, the only way to print a return label on that secondary account is to temporarily edit the global settings to make it the primary UPS account, then switch it back after I print my return label.

    I would…

    14 votes
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    6 comments  ·  Returns Management  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for leaving your thoughts, everyone! We’ll keep this in mind; for now, please leave your votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features.
    If you know any other users that are interested please send them here!

  13. Import Third Party Account Information

    Add CSV import Mapping fields for Third Party Account Numbers. Many of our Dropship customers want to use their own FedEx account numbers. Currently, we have the manually enter their Account Numbers for each order post-import. This is time consuming and can cause mistakes during busy holiday seasons

    14 votes
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    9 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Hi @Cara, thanks for bringing this up! While we wait for other users to chime in, I think there may be somethings we can do today to help you apply the FedEx account numbers faster.

    Have you looked into an automation rule to charge to a third party? This will allow you to automatically apply account numbers to orders if you already know how to filter down your orders.

    Alternatively, from the orders grid, you may want to look into using bulk actions to “charge shipping to 3rd party…”

  14. Make Etsy append variation to the end of an item name like eBay does.

    We have variations for almost all of our products and we use a filter to sort by variations. Since eBay automatically puts the variation in the item name it's great. BUT Etsy variations only show if you click on an individual item. If you could add the Variation to the end of the Item name also my life would be perfect.

    13 votes
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    Hello,

    Thank you for submitting this request and helping us to improve ShipStation! As a third party integration, we can only import information sent to us from Etsy. If Etsy does not send us this information, we cannot display it in ShipStation. However, we will review their API and determine if this is something we can support. We’ll let you know once we have an update!

    Thanks again!
    ShipStation

  15. UPS Quantum View Notify and Other Carrier Notifications

    Having UPS Quantum View Notify functionality would be amazing. It's an extremely powerful tool that basically allows to send notifications to the customer regarding their delivery status, like delays in transit or if it's sitting at a UPS Access Point.

    I'm not sure what other carriers have in regards to this, but I'm sure they may have something similar.

    Delivery confirmation is one thing, and already very good, but having even more notifications like listed above would be incredible. We have customers who's packages end up sitting at UPS Access Points until they are returned to sender because they don't…

    13 votes
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    4 comments  ·  Customers & Email Communication  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for the feedback. This is a really good idea and seems to fit into some other feedback around expanding the notification capabilities in ShipStation in general, which we are looking at developing in 2021.

  16. return labels in bulk

    We need to print return labels in bulk. With shipstation, we have to do this one label at a time which is tedious. We should be able to make return labels in batches, just like we are able to create labels in batches. One label at a time just does not make any sense at all.

    12 votes
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    4 comments  ·  Returns Management  ·  Flag idea as inappropriate…  ·  Admin →
  17. Adding new packing slip sizes

    Hi there - we love Shipstation and are looking at ways to make our packing more and more efficient. We're in need of a different (smaller) sized packing slip (4x2) to fit on our packaging, while using a few of the variables that are available via Shipstation custom fields, Order information etc.
    The current sizes available 4x6 and 8.5x11 could theoretically work if we manually cut them but its too much work when you are trying to run an efficient operation, especially since Zebra and other printer providers have so many different-sized labels already available
    I think this can address…

    12 votes
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    3 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →

    Hey @suyog! Thanks for posting this feedback here! We’ll keep this one in mind when researching features related to packing slips. For now, we’d like to see this idea gain momentum from other users.

    Can you provide us with a link to the label sizes you’re thinking for packing slips and what printer model you have that supports this?

  18. Post Delivery Confirmation Details back to Store

    Sending Delivery Confirmation data back into our stores order details would provide great benefits. We do not consider an order to be complete until the order as been delivered and neither does most banking/credit institutions like PayPal.

    Sending Delivery Confirmation details back into our order details on our store will allow us change the status to Complete. It will also allow us to provide automated follow up emails with customers to ensure that their order meets their needs. We can't send an email asking how their order turned out without first getting confirmation that the order was delivered.

    12 votes
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    6 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for your idea!

    While we wait for other users to add their votes and comments, can you tell me more about how this would benefit you and what other marketplaces this would assist with?

    There is currently a way to check into your shipments tab and see the check mark next to tracking, confirming that the package has been delivered.

    You can also filter in the “Advanced Search” selection under the search bar in the top right to display only delivered orders.

    Please let us know how else we can look into implementing this feature.
    Any other information you have to add as to what you’re currently doing to get around this and any other constructive comments.

    Thanks!

  19. Customize Sales Dashboard and add feature to auto refresh.

    Customize Sales Dashboard and add feature to auto refresh. Actually I want to use shipstation dashboard to show my team some sales data in real time. So that would be better if shipstation can add a feature to auto refresh data every minute instead of manually clicking refresh button.

    12 votes
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    3 comments  ·  Insights & Reports  ·  Flag idea as inappropriate…  ·  Admin →
  20. Safedrop

    Allow us to set the default confirmation for Australia post to not be safe drop through an automation rule?

    12 votes
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    3 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for the update! Now I understand and you’re right. The best route today is to use the sidebar to update your orders through the sidebar. For now, we’ll wait to hear from other users on their feedback on this before moving forward.

Feedback and Knowledge Base