Product Feedback & Fresh Ideas

Discuss your business challenges with other users and come up with new ideas to get ship done.
Be sure to include real-world examples and scenarios.

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  1. Print on an envelope

    Hi Guys,It seems like it should be obvious, but - why can't ShipStation print on an envelope? You actually give me envelope-formatted postage with address and return address, but... you force me to print it as 4 x 6 which looks ridiculous. See attached picture. It seems like it would be a simple change to add a new print size, or even allow arbitrary print sizes. Seems like an unnecessary constraint to force all labels to be one of two size.Attached file shows how silly envelope postage looks printed from ShipStation.

    79 votes
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  2. Allow Cart Attributes to be Mapped to CustomFields (Shopify)

    Allow specific Shopify Cart Attributes to be mapped to ShipStation's CustomFields. This would need to be based on the key of the Shopify Cart Attribute. For instance, the Cart Attribute with the key of "date" might be mapped to "CustomField1".

    Cart attributes are Shopify's primary extensibility point for individual orders, allowing app, theme, and shop developers to add custom properties to an order:

    https://help.shopify.com/themes/customization/cart/get-more-information-with-cart-attributes

    CustomFields (e.g., CustomField1) are the analogous concept in ShipStation:

    https://help.shipstation.com/hc/en-us/articles/205928478-ShipStation-Custom-Store-Development-Guide#4a

    ShipStation currently imports Shopify Cart Attributes as part of the [Notes From Buyer] field. ShipStation, however, does not allow Shopify Cart Attributes to be mapped to…

    79 votes
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  3. Support for common foreign characters

    Currently, orders containing addresses with foreign characters such as ó, ƒ, Ê, _ and many others are being imported into shipstation in a garbled way. Shipstation actually does "support" most of the common international characters if you paste them in to the orders which is time-consuming and cumbersome. It just doesn't import csv files correctly as UTF-8. Basic foreign characters such as ones used in Latin America and Europe are very necessary for international shipping. Please fix this.

    79 votes
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  4. fedex ground collect

    Please add Fedex Ground Collect. This should be included and I am surprised its not. Almost every big box store I have ever shipped for requires Fedex Ground Collect. Thanks.

    78 votes
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    Hi everyone – Thanks for all of your feedback on this! To understand this better, it would helpful if you could let us know why this is important for you, what you are wanting to achieve and your current workflow today? We’d like for this idea to gain some traction, so feel free to provide us with more detail on this and your workflow.

  5. Add Klaviyo Integration

    Add Klaviyo as a supported integration like you have done for Mailchimp.

    78 votes
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  6. Advanced RMA - Need custom Reasons

    All companies vary in product and therefore they can vary widely in RMA reasons. Shipstation should allow custom RMA reasons to be set. We have a complex set of rules which correlate to different RMA reasons. Our exchange and return is actually higher than most companies because we allow customers to TRY things risk free and exchange them or get them personalized. Allowing us to set these custom RMA reasons would allow us to use shipstation to track properly the RMA reason that is specific to our business model.

    76 votes
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  7. "commercial invoice"

    Customs 2014: Combine all requests for fixes (actually government requirements) to Customs forms (both Commercial Invoices and the 3 possible Certificate of Origins) so that they are completely system generated within ShipStation.currently there are about a dozen different requests to all focused on the incomplete customs forms generated out of SS. if you cant API to our existing complete and customs compliant forms from FedEx or UPS, please allow us a template to merge out SS shipping info onto.for any export orders over $2600, the failure of SS to go out to census.gov to get and print the required Electronic…

    74 votes
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    Hello,

    Thank you for submitting this request and helping us to improve ShipStation! We need to determine if this is possible through the carrier API. We do not actually generate any of the Commercial Invoices or Customs Forms. We send the shipment information to the carrier, then they generate the form in realtime and send it back to ShipStation so you can easily manage/print it. We will let you know once we have an update.

    Thanks again for your request,
    ShipStation

  8. Customizable Views and User Permissions

    Ability to further customize what each user sees in ShipStation (Shipped, Cancelled tabs on the left side of page)When we have people join our shipping team, I know that ShipStation can be a bit overwhelming. So the simpler and more straightforward the layout, the easy it is to train people. What it accomplishes: Easy way to train new employees.

    73 votes
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    Hey, everyone! We’re still interested in this idea since it gained a lot of support when it first came out. Can you tell us more about customizable views and user permissions?

    As per our last update, have you tried using User Restrictions to allow your new shippers to only see orders assigned to them?

    Also, I’d like to mention we have weekly webinars (http://www.shipstation.com/webinars/) and tutorial videos (http://www.shipstation.com/videos/) to help!

  9. Amazon Buy Shipping API - For Same Day Delivery

    Amazon has just launched a program in majoar metro areas called Same-Day Delivery in conjunction with their new shipping settings and regionalized guaranteed delivery dates.They require that we use Dynamex as the messenger service for same day delivery and they have an API called Buy Shipping API that will allow third parties like ShipStation to display the often very competitive rates and full selection of carriers that are visible to merchants in Amazon Seller Central. The rates for same day delivery purchased through Amazon are so cheap (flat $7 for NYC metro deliveries, for example) that I expect this will…

    72 votes
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    Hey everyone,

    We are in the early stages of an integration with the Amazon Buy Shipping API! However, there are some limitations/restrictions for using this service in ShipStation.

    At this time, the Amazon Buy Shipping API is only available for sellers using the “MFN Prime” service offered by Amazon. “MFN Prime” refers to orders that are listed as “Prime” on Amazon, but shipped directly by a seller. Historically, only orders that were fulfilled by Amazon (FBA) were eligible for “Prime” status. Orders not listed as “Prime” are not eligible for the Amazon Buy Shipping API in ShipStation.

    If you would like to learn more about this service, and if you’re eligible to have the Amazon Buy Shipping API enabled on your ShipStation account, please contact your Account Manager or email Support@ShipStation.com

    Thanks!
    ShipStation

  10. More user friendly Internal Notes

    There should be an add button to add a new notes and after saving it will automatically pre-populate the user who made the note, the date of the net, and the note itself. This way for companies like us over 30+ users, it will be easier to track who made the note and when. As a user coming from ShipWorks, this is a very organized and useful feature to have.

    71 votes
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  11. Allow sending Shipment Notifications to multiple email addresses

    We have many many clients who want shipping notifications sent to multiple people in their organizations. Or, with some clients, we want a notification sent to both us and them.

    ShipStation currently allows on email address, despite the fact that the email address field can contain at least 757 characters (I didn't feel the need to check for more than that).

    All of the email systems I'm familiar with allow for multiple email addresses to be listed by using a separator, usually a comma or a semi-colon, to distinguish between unique email addresses, like this:
    "name1@company.com;name2@company.com;…

    69 votes
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  12. BILLING/SHIPPING ADDRESS MISMATCH NOTIFICATION Fraud Prevention Idea: One of the biggest red flags in a fraudulent transaction with a stolen

    BILLING/SHIPPING ADDRESS MISMATCH NOTIFICATION Fraud Prevention IdeaOne of the biggest red flags in a fraudulent transaction with a stolen credit card is that the Billing Address and Shipping Address DO NOT MATCH. I believe ShipStation should have a literal RED FLAG column in the orders screen that shows a RED FLAG when there is a mismatch between the billing address and shipping address. This way we can go in and look at the order in more detail to see if there is further indication a stolen credit card was used.This would save us LOTS of money. For example, in the…

    68 votes
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    Thanks for your input, everyone! The product team will review your request and you’ll hear from us once we have made a decision.

    In the meantime, please provide as much detail as you can in this forum about how you detect fraud today or how many times a day/week you come across fraudulent orders. We’d like to hear input from other users as well!

  13. Splitting Multiple orders Simultaneously

    It would be nice if we could split multiple orders simultaneously. We usually deal with 10k + orders that we have to split. It takes up a lot of time to split these orders especially since my team is small. This would speed up our process.

    68 votes
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    Hey @josesepulveda! Thanks so much for taking the time to bring this up! Can you tell me more about the orders you’re splitting? For example, are you always splitting off one particular product because it may be too large to fit into one box?

  14. Order Transfer

    Having the feature or capability to move orders from one store to another. It can start with the implementation of order management between the manual Shipstation stores. It is very troublesome to do the work around of cancelling orders and re-importing them.

    68 votes
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    Hey everyone! Thank you for bringing this to our attention! Can you tell us more about the last time you needed to transfer orders between accounts, and under what circumstances do you find yourself needing to transfer orders?

  15. Pick list to get product location from inventory location, not the "Warehouse Location" field

    Just as the title suggests, it would be great to be able to have the pick list get the products location based on the location in inventory, not by the warehouse location field. That field has to be manually updated. A products inventory location is constantly changing, or same products in split locations, manually updating that field just to generate a pick list is very cumbersome.

    It would also be great if it gets the location that has the least amount of inventory first.

    67 votes
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  16. A partnership with lightspeed

    check out lightspeedretail.com, it is a complete POS for retail brick and mortar and webstore, does the inventory, enables you to check inventory from anywhere you can get a wifi connection! Works off a laptop, iPad and iPhone, good for trade shows, etc etc, a shipping interface would be PERFECT!

    65 votes
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    Thanks for bringing this up! We’ll keep this in mind but would like to see more interest from other users before we pursue a partnership. If you know any other users that are interested please send them here!

  17. Combine/Split order using ShipStation's API

    Combine/Split order using ShipStation's API

    64 votes
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    Thanks for your great idea! We’ll keep this in mind but would like to see more interest from other users before we pursue this new feature. If you know any other users that are interested please send them here!

  18. inventory api

    I would love to be able to determine product counts through the API.
    This allows me to do things like automatically order certain things as they run low on stock.

    We have different manufacturers sending products to a single warehouse and it is very tedious to have a manual process around checking that the quantity that was received was the proper amount, and that we aren't running low on things like packing slips.

    63 votes
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  19. ebay ship by date

    would love it if shipstation would pull the ship by date from ebay like it dose for amazon orders thanks

    62 votes
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  20. DHL eCommerce SmartMail Parcel Expedited Max

    This shipping option is a game changer for expedited domestic shipping. Guaranteed 2-3 business day delivery broken down by the ounce at under 1 pound. Only problem? ShipStation / Endica won't integrate this one shipping method, forcing us to use a CSV batch upload process that's ridiculous to get the job done.

    Bottom line? I'm still using CSV because the savings are worth it. Integrate the shipping method already and be done with it.

    62 votes
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