Product Feedback & Fresh Ideas

ShipStation’s Feedback and Fresh Ideas Forum is moving!


We have started the process of moving our ideas forum to a new home in the ShipStation Community.

As of August 4th, 2021, this Feedback and Fresh Ideas Forum is no longer accepting new ideas, votes, or comments. However, this forum will remain visible until shortly after the new Ideas board on the ShipStation Community goes live. After that date, this forum will no longer be visible.

If you would like to post an idea after August 4th but before the new Ideas board is live, we have created a temporary discussion board in the community for you to do so. Once our new Ideas board is live, our moderator will move all posts to their permanent home.
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ShipStation has used this same forum since we released our very first version back in 2011. In that time, we’ve implemented hundreds of our users’ ideas! But, as our users and our product has evolved, we’ve realized the way we seek and manage our users’ feedback must evolve as well. Starting in September, all feedback and ideas discussions will take place in the Ideas board of the ShipStation Community

If you are not already a member of the ShipStation Community, please join! You can participate in user discussion boards, read exclusive community blog posts, earn rewards through community exclusive events, and much more. To join, go to community.shipstation.com and click the profile icon. You’ll be prompted to log in to your ShipStation account and then redirected back to the community where you can set your unique username and customize your profile (if you wish). Once registered, you can participate in any discussion on the community. 


What will happen to the existing Feedback and Fresh Ideas posts?


Unfortunately, we cannot move all ideas to the new Ideas forum. The posts we are not moving are being set to the  "Archived" status in this forum.


The posts we do move will maintain their statuses, voter count, comments, and link to the original poster. 

Posts we will move to the new Ideas board: 

  • All posts in Started, Planned, and In Consideration Queue statuses.
  • Some posts in the Under Review status or with no status, based on post age, recent activity, vote count, and relevance.
  • Posts that have been set to Completed within the last 12 months.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Customize Reports

    I would like to be able to select the information I need on a report. Currently the information I need is spread across multiple reports, and they each contain a lot of information I don't need. I will have to download multiple reports, filter them down, and then combine them. If I could simply choose the criteria I would like to include on a report, it would save a lot of time!

    31 votes
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    In consideration queue  ·  4 comments  ·  Insights & Reports  ·  Flag idea as inappropriate…  ·  Admin →
  2. Adding Custom Fields to Shipments Line Item Export

    Exporting Line Item Data via the Shipments Tab is missing the Custom Fields data option

    After clicking Advanced Options, Custom Fields does not pop up and this is a very general need for many people including ourselves.

    We need the Custom Fields Data to be on our Shipment Line Item Export for automating our shipping process.

    30 votes
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    In consideration queue  ·  3 comments  ·  Insights & Reports  ·  Flag idea as inappropriate…  ·  Admin →
  3. Drop-menu for multi-Package Shipments

    A lot of our shipments are multi-package shipments. So when we enter the screen to add packages, it asks us to enter the weight and dimensions of each package.

    You have solved the problem for multi-package products. However, if it is a long list of different products, we still need to enter the dimensions and weight of each package. As you cannot save a profile of an odd order with many different products.

    I wonder if it is possible to instead of entering this data, to simply choose the item with a drop menu out of the data base. This…

    29 votes
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    In consideration queue  ·  6 comments  ·  Shipment Management  ·  Flag idea as inappropriate…  ·  Admin →
  4. Alerts for shipment delivery exceptions

    Recently we had a package that was returned to sender. The tracking information shows that we received the package, but we believe the package to be lost.

    Our team had not been regularly checking the delivery exceptions tab of the shipments page, so this order went into the error state without us knowing about it.

    If we could choose to turn on alerts when orders go into the delivery exception state, our team could have investigated and addressed the issue much sooner.

    29 votes
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    In consideration queue  ·  4 comments  ·  Shipment Management  ·  Flag idea as inappropriate…  ·  Admin →
  5. Sorting multi SKU orders

    It would be great to be able to sort orders by the Item Sku or Item Name column when there are multiple items in an order. Today there is no real sorting of those b/c it sorts on "Multiple Items" instead of the actual skus. In a perfect world, you could concatenate the SKUs alphabetically and sort on that. This would allow us to print large batches of similar orders together.

    We send many orders that have 2 skus in each order. One is a Welcome Pack and the other is one of 10-20 different SKUs. If we could sort…

    27 votes
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    In consideration queue  ·  1 comment  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  6. automation rules awaiting payment

    I would really like Automation rules to apply to orders awaiting payment and on hold. I have an automation rule that tags really large orders 'special order' when they are going to be made to order, rather than picked from inventory. My warehouse software SkuVault, is configured to ignore orders tagged 'special order' in ShipStation. However, because automation rules don't apply until the order is awaiting shipment, that critical tag isn't applied and my inventory is allocated in error. I would love to hear the counter argument for why automation rules shouldn't run for orders that are awaiting payment or…

    27 votes
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    In consideration queue  ·  4 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  7. Out for Delivery email notification

    ShipStation should add "Out for Delivery" email notification. Customers want to know when to expect delivery, and it's a huge help to know that the package is being delivered the day of. It should be an easy feature to implement?

    Right now, there are only 2 types of email notifications: In Transit (when mailpiece enters mailstream) and Delivered notifications.

    Thanks.

    27 votes
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  8. Ability to Mark as Shipped by custom carrier.

    Ability to Mark as Shipped by custom carrier. It will give opportunity to use ShipStation in any country.

    27 votes
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    In consideration queue  ·  7 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  9. Improve Walmart Integration

    The walmart integration does not set values for email, customer ID, or payment method. While those fields are not necessary to ship the order, we pull all shipments out of shipstation via the API to import into our financial system of record (Netsuite).

    If no customer ID is provided by walmart, use the internal shipstation customer ID so it's not null.

    If no payment method is supplied by walmart, hardcode something like 'walmart'.

    Email address would be nice to ask walmart to provide. Ebay and Amazon provide it.

    thanks

    26 votes
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  10. If you can't go around pre-paid postage, how about creating a feature to automatically void a label if tracking isn't updated within X weeks

    So the idea of not having to do pre-paid return labels seems to be dead (it was posted almost 4.5 years ago).

    How about having ship station automatically void a label if the tracking hasn't updated in X weeks time? If I can void it manually, there should be no excuse why ship station can't have this feature to automatically void it for me for USPS service.

    Maybe even have it for UPS/Fedex as well?

    26 votes
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    In consideration queue  ·  6 comments  ·  Shipment Management  ·  Flag idea as inappropriate…  ·  Admin →
  11. Multi package rate quotes

    Allowing multiple packages for rate quotes in the calculator. 95% of our shipments are more than one box and it would be great for accurate quotes.

    26 votes
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    In consideration queue  ·  5 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  12. Backorder Email

    It would be nice to send an automatic email to the customer when an item that they ordered was placed on back order. Or when an order is split, so that they know why only part of their order is shipping, and not the complete order.
    Thanks!

    26 votes
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  13. Add Warehouse Location to Order Summary Report!

    Add Warehouse Location to Order Summary Report!

    This would make putting orders together so much easier. There is no easy link between the pick list and order summary.

    25 votes
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    In consideration queue  ·  5 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  14. Automatically notify when late delivery

    Would be great if there was a way that ShipStation could notify us whenever a package is late. This way we know when USPS or UPS aren't within their guaranteed time window (i.e. UPS One-Day or USPS Express, etc) so we can request a refund from that carrier.

    24 votes
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    In consideration queue  ·  2 comments  ·  Shipment Management  ·  Flag idea as inappropriate…  ·  Admin →
  15. Would love to see ShipStation support Mirakl marketplace platform!

    We would love to see ShipStation support Mirakl marketplace platform. We use this for two of our selling platforms and need to manually export/import orders. Seems like a huge platform that many large corporations use to connect small businesses with large ones.

    24 votes
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  16. Calculate Total Package Dimensions Using Ordered Products

    A customer orders several products. Use the dimensions of each product to calculate the total cubic inches of the order. We can then use this information to choose the correct box size for those of us that use cubic shipping. Seems like that would be pretty simple to do!

    24 votes
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    In consideration queue  ·  3 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  17. Returns without Return Labels

    It should be possible for us to generate an RMA number without a return label. In cases where it is the customer's responsibility to pay for return shipping (Changed Mind, Ordered Wrong Product, etc) we still need to track the return for refunding.

    24 votes
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    In consideration queue  ·  2 comments  ·  Returns Management  ·  Flag idea as inappropriate…  ·  Admin →
  18. Date Code & Lot Code tracking features

    I'd love to see a way to track date codes and lot codes on products. Currently we have many pallets of inventory all with different "best by" dates. It would be very helpful to be able to track those dates - for instance we have 1000 of one SKU, but 400 have a date of 5/30/19, and 600 have a date of 11/30/20. If this information was available in a downloadable report instead of just a top-level report of totals, this would impact my business and productivity very positively! Even if we could just post a note on the inventory…

    24 votes
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    In consideration queue  ·  1 comment  ·  Product Records  ·  Flag idea as inappropriate…  ·  Admin →
  19. Return Email Message Template

    Please extend the email templates to also work for Return Email Messages. We'd like to be able to include fields from the order/shipment for Customer Name, Order Number, etc. Similar to Shipment and Delivery notifications.

    23 votes
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    In consideration queue  ·  4 comments  ·  Returns Management  ·  Flag idea as inappropriate…  ·  Admin →
  20. Add stock level to packing slip or pick list

    It is great to have a option of inventory source, and display current quantity on orders windows.
    However, it will be much greater to have a option to add this(current stock level) on packing slip or pick list. This feature will save our warehouse guy tons of time.
    Highly recommend!!

    22 votes
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    In consideration queue  ·  8 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →

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