Product Feedback & Fresh Ideas

ShipStation’s Feedback and Fresh Ideas Forum is moving!


We have started the process of moving our ideas forum to a new home in the ShipStation Community.

As of August 4th, 2021, this Feedback and Fresh Ideas Forum is no longer accepting new ideas, votes, or comments. However, this forum will remain visible until shortly after the new Ideas board on the ShipStation Community goes live. After that date, this forum will no longer be visible.

If you would like to post an idea after August 4th but before the new Ideas board is live, we have created a temporary discussion board in the community for you to do so. Once our new Ideas board is live, our moderator will move all posts to their permanent home.
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ShipStation has used this same forum since we released our very first version back in 2011. In that time, we’ve implemented hundreds of our users’ ideas! But, as our users and our product has evolved, we’ve realized the way we seek and manage our users’ feedback must evolve as well. Starting in September, all feedback and ideas discussions will take place in the Ideas board of the ShipStation Community

If you are not already a member of the ShipStation Community, please join! You can participate in user discussion boards, read exclusive community blog posts, earn rewards through community exclusive events, and much more. To join, go to community.shipstation.com and click the profile icon. You’ll be prompted to log in to your ShipStation account and then redirected back to the community where you can set your unique username and customize your profile (if you wish). Once registered, you can participate in any discussion on the community. 


What will happen to the existing Feedback and Fresh Ideas posts?


Unfortunately, we cannot move all ideas to the new Ideas forum. The posts we are not moving are being set to the  "Archived" status in this forum.


The posts we do move will maintain their statuses, voter count, comments, and link to the original poster. 

Posts we will move to the new Ideas board: 

  • All posts in Started, Planned, and In Consideration Queue statuses.
  • Some posts in the Under Review status or with no status, based on post age, recent activity, vote count, and relevance.
  • Posts that have been set to Completed within the last 12 months.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. "commercial invoice"

    Customs 2014: Combine all requests for fixes (actually government requirements) to Customs forms (both Commercial Invoices and the 3 possible Certificate of Origins) so that they are completely system generated within ShipStation.

    currently there are about a dozen different requests to all focused on the incomplete customs forms generated out of SS. if you cant API to our existing complete and customs compliant forms from FedEx or UPS, please allow us a template to merge out SS shipping info onto.

    for any export orders over $2600, the failure of SS to go out to census.gov to get and print the…

    77 votes
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    Hello,

    Thank you for submitting this request and helping us to improve ShipStation! We need to determine if this is possible through the carrier API. We do not actually generate any of the Commercial Invoices or Customs Forms. We send the shipment information to the carrier, then they generate the form in realtime and send it back to ShipStation so you can easily manage/print it. We will let you know once we have an update.

    Thanks again for your request,
    ShipStation

  2. Being able to set the packing slip size by store instead of a global setting

    Currently, packing slips are a global setting applied to all stores. If you have multiple stores where some packing slips are 4 X 6 and some packing slips are 8 X 11, you need to change the account settings every time you print. Would be way more convenient to be able to assign the size of the packing slips by store so you don't have to constantly change the account setting.

    68 votes
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    20 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →

    Hey, @csr! Thanks for bringing this up! We’ll keep this in mind when updating our packing slips. For now, we’d like to see your idea gain more support from other users before making a decision.

    Can you tell us what makes the packing slips different between your two stores? Hopefully this added information will help other users better understand your idea so they can add their input and votes.

  3. Add U-PIC (UPIC) insurance

    Please add U-PIC insurance (u-pic.com) since it is cheaper than ShipSurance and hassle free to file a claim.

    68 votes
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    Hello,

    Thank you for submitting this request/voting and helping us to improve ShipStation! We will review an integration with U-PIC and let you know once we have an update.

    In the meantime, you can always select “Other” as the insurance provider in ShipStation, then add the insurance to the package outside of ShipStation.

    Thanks again!
    ShipStation

  4. Provide WYSIWYG Editing for Packing Slips

    I'm fairly new to ShipStation, but it seems one of the obvious enhancements would be to allow customization of the packing slips without needing HTML skills...essentially, exactly the same interface available to edit the email templates.

    65 votes
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    27 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →

    Hi, everyone! We’re still interested in seeing more users add their support for this idea, whether through votes or comments, so please keep them coming!

    In the meantime, here are example codes for our packing slips that may point you in the right direction: https://help.shipstation.com/hc/en-us/articles/206639907

    Please reach out to us through chat or at support@shipstation.com if you’d like some more explanation on the examples.

  5. Make 4x6 packing slip in Landscape format

    Much easier to read if you make the 4x6 packing slip in a landscape format, You can increase the font size and still keep everything in-line.

    64 votes
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    14 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  6. Allow manual Blind Shipping

    We do drop shipping for many customers and need to make the package look like it is shipping from our customer to their customer (even though we are shipping it). While shipping, we should be able to select "Other" from the warehouse field and manually type in a temporary "From address"

    63 votes
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    20 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  7. HazMat service with my already in place contract from UPS

    I ship smokeless powder which qualifies as Hazmat, a feature I need. Please, as we are Mac based, UPS seems to have no plans for an Apple version of World Ship and Hazmat has to be computer generated.

    63 votes
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    @James, thanks for checking in on this one. We’re still interested in this idea and we don’t have a timeline on it. This is something that will need further investigation from our end as well as working with UPS to be able to further integrate Hazardous Material support.

  8. Set insurance amount for carrier in Automation Rules

    In our business we have multiple forms of insurance on our shipments as we sell a lot of laptop computers and need to make sure it is safe. Within our FedEx Account we have discounted rates and special policies so we only need to apply a set amount of insurance to each package as it is cheaper to insure it for more or less than the sell price usually.

    The current option in Automation Rules only allows you to set the Insurance to Carrier, ShipStation Insurance or External/Other.

    The ability to set the amount of insurance on the shipment as…

    63 votes
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    17 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  9. Hide Unit Price And Order Total

    Working with third party suppliers who are fulfilling orders for us we need the ability to hide the unit $ and the total $.

    55 votes
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    15 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for leaving your thoughts, everyone! We’ll keep this in mind; for now, please leave your votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features.

  10. Delivered Flag in API

    Add a field in the response for get shipment and get order to indicate if the shipment has been delivered.

    52 votes
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  11. Apply package set to orders in bulk (or allow presets to have multiple packages)

    We currently import our orders using a CSV to Shipstation from our internal database. 95% of our orders are standard "kit" configurations consisting of two boxes with the same dimensions and weights each time. We always ship these orders via Fedex.

    It would be very helpful to be able to configure the order using two boxes in bulk for these orders. Upon researching this capability, it appears that it is possible to configure and apply a preset in bulk, but the preset only allows one box (not multiple ones). There is a package set feature that allows multiple boxes to…

    52 votes
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    15 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for your great idea! We’ll keep this in mind but would like to see more interest from other users before we pursue this idea. For now, please leave your votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features. If you know any other users that are interested please send them here!

  12. Change the font colors for age of orders

    Different sellers have different processing times, so it would be nice to be able to adjust the age at which an order goes to the panic red zone.

    51 votes
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    22 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for leaving your thoughts, everyone! We’ll keep this in mind; for now, please leave your votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features.

  13. Batch processing to add customs information to international shipments.

    We have 165 international orders from a Kickstarter project (along with about 1,600 domestic). The international orders were imported WITHOUT customs information provided. It would be EXTREMELY helpful to be able to "batch" add information for customs to all of these orders. Just fyi, we do not have these orders linked to "products/items." We would simply like to bulk apply information to all of these orders. Unfortunately, there is not a feature that allows me to do so with customs information. Huge pain...

    50 votes
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    17 comments  ·  Shipment Management  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for your input! You’re right that we currently have limited bulk actions for customs information, so we’d like for your idea to gain more support from other users before making a decision.

    Any information you can add here may catch the attention (and votes!) of users in similar situations. Please be sure to comment here in the forum if you’re still interested in having bulk actions for customs information.

    In the meantime, since we do not support Kickstarter directly, here is an idea from another user to integrate with Kickstarter you may be interested in: http://support.shipstation.com/forums/126593-request-a-new-shipstation-feature/suggestions/5619286

  14. Choose specific day of week for Automation Rules

    I would like to have the option to choose a specific day of the week for an automation rule. For example, if the day is Saturday, change all of my FedEx Ground orders to UPS Ground.

    49 votes
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    17 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for your great idea! We’ll keep this in mind but would like to see more interest from other users before we pursue this idea. For now, please leave your votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features. If you know any other users that are interested please send them here!

  15. Sync Etsy Private Notes with Shipstation Internal Notes

    We often need to make notes regarding an Etsy order. It would be nice if the private notes section of the Etsy order was automatically synced with the Internal Notes section in Shipstation.

    Since all communication with the customers is done on Etsy, when a small changes or note is needed we then need to log into shipstation and add it in Internal notes. It would be much quicker if we could simply add once on the page we are already on and let it sync over to SS.

    48 votes
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    Thanks for your great idea! We’ll keep this in mind but would like to see more interest from other users before we pursue this new feature. If you know any other users that are interested please send them here!

  16. Automate email by return package marked received

    As part of our business we have customers return us packages all the time and we would like to automate an email to be sent to them once we mark their package as received in ShipStation.

    46 votes
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    10 comments  ·  Customers & Email Communication  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for taking the time to bring this up @KateME! I found a couple of other ideas that expressed the same business challenge and merged them here so the votes can be heard all in one place.

    At this time, we would like to see additional interest in this idea and hear what other users have to say before moving forward.

    To send emails when you are marking your returns as received, you’ll have to send them one-by-one by opening each order detail window and click on the email address to open your computer’s default email program.

    If you’d like to see email addresses in bulk, you can create custom exports from either the Orders or Shipments page to export the email addresses of your selected orders. Here’s more info on custom exports: https://help.shipstation.com/hc/en-us/articles/206638777

  17. The ability to have decimal points in the quantities.

    We sell items by weight, so when someone purchase 1.25 lbs it shows up as a quantity of 1.25. Shipstation rounds this up to a quantity of 2 which makes all our packing slips and international shipping labels incorrect. When a person purchases 1.25 lbs at $80 for instance their international shipping label should show they spent $100 but instead Shipstation rounds it up to $160. This is inaccurate and they will then possibly be liable for duties on something they didn't buy. I don't understand why you wouldn't allow decimal points in the quantities. If you did this it…

    46 votes
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    16 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  18. API - Make Custom Package types available via API

    Allow custom package types, setup in SHIPPING > PACKAGES > Your Packaging, to be passed via the API. We import shipment data via API to Tableau reporting server. Having NULL values under package type makes it tough to report on volume for specific package types.

    45 votes
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    Thanks for your great idea! We’ll keep this in mind but would like to see more interest from other users before we pursue this new feature. If you know any other users that are interested please send them here!

  19. Improve timing of delivery notification emails

    Right now when an order hits someone's doorstep, they can get a delivery notification email. Only problem is this email often doesn't get sent by ShipStation until hours later. We ship chocolate, so it's important the customer knows it's been delivered so they can keep it from melting. I was excited when I saw the delivery notification email, but then found out it's almost always delayed by a number of hours.

    It seems like it would be a simple fix for the development team to allow these delivery emails to be triggered immediately or even within a 15-30 minute delay.…

    44 votes
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    11 comments  ·  Customers & Email Communication  ·  Flag idea as inappropriate…  ·  Admin →

    Hi everyone,

    Thanks for adding your idea to the product feedback forum! The delivery confirmation email is ideal for customer feedback/reviews or social media follows, but I understand the need for immediate updates (especially in the case of chocolate!) so this idea will remain open for discussion.

    Here’s a bit more on the ideal use of the delivery confirmation emails in one of our blogs: https://www.shipstation.com/blog/inking-new-ideas/shipstation-101-branding-part-iv-delivery-emails/

    If you find your delivery emails aren’t being sent at all or days later, I recommend reaching out to our support team via chat or a support request to try to identify future issues.

  20. gunbroker

    Add an Intergration for gunbroker.com (basically ebay for hunting / shooting accessories)

    GunBroker.com is the world's largest online auction site for firearms and hunting/shooting accessories.

    44 votes
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    Thanks for bringing this up! We currently don’t have any updates or ETA on this integration.

    As developing a seamless integration typically requires cooperation from both parties, we recommend reaching out to GunBroker and expressing your interest in an integration to help expedite this process.

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