Product Feedback & Fresh Ideas

ShipStation’s Feedback and Fresh Ideas Forum is moving!


We have started the process of moving our ideas forum to a new home in the ShipStation Community.

As of August 4th, 2021, this Feedback and Fresh Ideas Forum is no longer accepting new ideas, votes, or comments. However, this forum will remain visible until shortly after the new Ideas board on the ShipStation Community goes live. After that date, this forum will no longer be visible.

If you would like to post an idea after August 4th but before the new Ideas board is live, we have created a temporary discussion board in the community for you to do so. Once our new Ideas board is live, our moderator will move all posts to their permanent home.
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ShipStation has used this same forum since we released our very first version back in 2011. In that time, we’ve implemented hundreds of our users’ ideas! But, as our users and our product has evolved, we’ve realized the way we seek and manage our users’ feedback must evolve as well. Starting in September, all feedback and ideas discussions will take place in the Ideas board of the ShipStation Community

If you are not already a member of the ShipStation Community, please join! You can participate in user discussion boards, read exclusive community blog posts, earn rewards through community exclusive events, and much more. To join, go to community.shipstation.com and click the profile icon. You’ll be prompted to log in to your ShipStation account and then redirected back to the community where you can set your unique username and customize your profile (if you wish). Once registered, you can participate in any discussion on the community. 


What will happen to the existing Feedback and Fresh Ideas posts?


Unfortunately, we cannot move all ideas to the new Ideas forum. The posts we are not moving are being set to the  "Archived" status in this forum.


The posts we do move will maintain their statuses, voter count, comments, and link to the original poster. 

Posts we will move to the new Ideas board: 

  • All posts in Started, Planned, and In Consideration Queue statuses.
  • Some posts in the Under Review status or with no status, based on post age, recent activity, vote count, and relevance.
  • Posts that have been set to Completed within the last 12 months.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Allow for returns portal label on split orders

    Currently if a store has two orders with the same order number we can't generate a return label. We frequently have an order we split into two. It would be great if the returns label portal would just return both orders that match the order number and zip. It could show the items on both orders and allow the user select the items they want to return.

    7 votes
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    0 comments  ·  Returns Management  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your feedback!

    We are currently planning to add support to the Branded Returns Portal for split shipments. We will update this post once we have released this ability in ShipStation.

  2. Stop signing me out repeatedly (aka make "Remember me" actually remember me)

    Every time I go to use ShipStation, I have to login again. The "Remember Me" option does nothing. Support tells me that the actual function of that option is to tell ShipStation not to signout automatically while I'm in the middle of typing. What?

    (And, yes, I have been signed out in the middle of typing an address when I forgot to choose that option — i had to login again and re-enter the address.)

    The "Remember Me" option should do what it says — remember me for a relatively long time, And, if I don't choose it, it should…

    5 votes
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    2 comments  ·  User & Account Mgmt  ·  Flag idea as inappropriate…  ·  Admin →
  3. Integrate with MercadoLibre

    Please. Integrate with mercadolibre.com.mx in Mexico.

    Thank you.

    1 vote
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  4. Date dd/mm/yyyy ..Why not ????

    I know my request will not be universal. I am French Canadian and I have no problem with the fact that ShipStation is only in English. My Branded Tracking Page is bilingual but we must have the option of the format of the date. Ideally for us French it is dd / mm / yyyy. By default in ShipStation it's m / dd / yyyy. This can bring a lot of confusion for my French Client !!! Thanks for watching if this can be an option !!!

    1 vote
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    planned  ·  2 comments  ·  Branded Tracking Page  ·  Flag idea as inappropriate…  ·  Admin →
  5. Longer description in Inventory History

    On the inventory page, when I manually add or remove inventory under actions tab by clicking minus or plus, it allows me to write a note about it as well. Afterwards when I try to see the notes, I click on the item, and click on History to see all the actions.

    However in this history page, it only shows the first 2 words of the action note, which is not enough. I hope you can allow us to click on the note to see the full note to remember why we removed that inventory.

    1 vote
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    planned  ·  0 comments  ·  Product Records  ·  Flag idea as inappropriate…  ·  Admin →
  6. Dashboard to manage client shipping

    We offer product fulfillment to our clients. We also require our clients use ShipStation for their ecommerce sites. That said, is there a way for us, the fulfillment company, to have a ShipStation account that will allow us to see all of our client funded accounts. Currently we login to each account of which we are set up as a user. This is quickly becoming a nightmare and hard to navigate as there is not clear announcement of the account profile name in the header of the site.

    1 vote
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    0 comments  ·  User & Account Mgmt  ·  Flag idea as inappropriate…  ·  Admin →

    We are about to start a beta program for 3PL accounts that will allow merchants to delegate orders from their ShipStation account to a 3PL ShipStation account for fulfillment.

    We will be publishing some help articles about this program in the next few weeks with a form for any 3PL that is interested in joining the beta program!

  7. Bring Back Hotkey & Barcode Scan Actions in v3 Layout

    Please bring back the Hotkey & Barcode Scan Actions in v3. I am attempting to set up scan to verify & print (which v3 is required for) and I'd like to print out scannable barcodes so my staff does not have to use the keyboard while they ship.

    1 vote
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    planned  ·  0 comments  ·  Insights & Reports  ·  Flag idea as inappropriate…  ·  Admin →
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