Product Feedback & Fresh Ideas

ShipStation’s Feedback and Fresh Ideas Forum is moving!


We have started the process of moving our ideas forum to a new home in the ShipStation Community.

As of August 4th, 2021, this Feedback and Fresh Ideas Forum is no longer accepting new ideas, votes, or comments. However, this forum will remain visible until shortly after the new Ideas board on the ShipStation Community goes live. After that date, this forum will no longer be visible.

If you would like to post an idea after August 4th but before the new Ideas board is live, we have created a temporary discussion board in the community for you to do so. Once our new Ideas board is live, our moderator will move all posts to their permanent home.
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ShipStation has used this same forum since we released our very first version back in 2011. In that time, we’ve implemented hundreds of our users’ ideas! But, as our users and our product has evolved, we’ve realized the way we seek and manage our users’ feedback must evolve as well. Starting in September, all feedback and ideas discussions will take place in the Ideas board of the ShipStation Community

If you are not already a member of the ShipStation Community, please join! You can participate in user discussion boards, read exclusive community blog posts, earn rewards through community exclusive events, and much more. To join, go to community.shipstation.com and click the profile icon. You’ll be prompted to log in to your ShipStation account and then redirected back to the community where you can set your unique username and customize your profile (if you wish). Once registered, you can participate in any discussion on the community. 


What will happen to the existing Feedback and Fresh Ideas posts?


Unfortunately, we cannot move all ideas to the new Ideas forum. The posts we are not moving are being set to the  "Archived" status in this forum.


The posts we do move will maintain their statuses, voter count, comments, and link to the original poster. 

Posts we will move to the new Ideas board: 

  • All posts in Started, Planned, and In Consideration Queue statuses.
  • Some posts in the Under Review status or with no status, based on post age, recent activity, vote count, and relevance.
  • Posts that have been set to Completed within the last 12 months.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Delivery Date Column (and Delivery Estimate column)

    We had many orders that didn't get delivered by the carrier estimated delivery dates during the holiday ordering period. Now, I'd like to request refunds on the delivery fees, but have to backtrack manually to get this information. It'd be great to have both the delivery estimate from the carrier and the actual delivery date as exportable columns.

    Thanks!

    119 votes
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    40 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Hey everyone! Thank you to @Perry who took the time to bring this one up! We’ll keep your feedback in mind, but for now we’re primarily interested in hearing what other users have to say.

    If you haven’t already, please let us know your thoughts on this and how you’re doing this today (if at all).

  2. Create Automation Rules for Multiple Packages

    If an order exceeds a certain weight, I'd like for there to be an automation rule that separates the shipment into multiple packages. We are a coffee company that doesn't ship anything over 40 pounds, but we regularly get orders over 40 pounds, so it would be great when we get an order like that for an automation rule to separate the order into multiple packages.

    118 votes
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    25 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  3. Add decimals to automated weight adjustments

    We ship mostly with USPS first class and use light poly envelopes to ship items out which weigh .5oz-2oz. ShipStation allows you to have products to the tenth decimal, but when we use the automation features to add the dunnage factor of a .3oz envelope, we can only do whole numbers. This actually does make a difference in high volume/low profit businesses where a bump in first class price can make all the difference.

    115 votes
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    35 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  4. Splitting Multiple orders Simultaneously

    It would be nice if we could split multiple orders simultaneously. We usually deal with 10k + orders that we have to split. It takes up a lot of time to split these orders especially since my team is small. This would speed up our process.

    115 votes
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    28 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Hey @josesepulveda! Thanks so much for taking the time to bring this up! Can you tell me more about the orders you’re splitting? For example, are you always splitting off one particular product because it may be too large to fit into one box?

  5. Generate return labels for one or all of the packages in a multi-package shipment

    Currently, when generating a return label, you can only generate a label for a single package. Many of our orders are sent as multiple packages. If a customer desires to return there entire order, there isn't an easy way to generate multi-package return labels for an existing shipment.

    We'd really love this functionality.

    110 votes
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    41 comments  ·  Returns Management  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for your input, everyone!

    If you’re creating this return yourself from a previously shipped order, you can create however many return labels needed.

    Once you’ve created the return label (within the shipment detail screen) for the first line item you’ve selected and created the label, you’ll stay in the returns screen in the order detail screen and press the blue + New Return link.

    This will allow you to create separate return labels for your line items.

    If this doesn’t work for you please let us know!

  6. Merge US carriers and Canadian carriers in one account

    We would like to add the Canadian carriers under our US account in ShipStation.

    We have warehouses in USA and Canada, and sometimes it's cheaper to ship the Canadian orders from USA.

    By having all the carriers into 1 account, we can easily compare the shipping cost and choose the right warehouse and right carrier. Now we have to create separate account and navigate between the accounts to do that and also pay 2 subscriptions.

    106 votes
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    Hello,

    Thank you for submitting this request/voting and helping us to improve ShipStation! We are currently reviewing options to consolidate accounts. However, our current infrastructure and partnership with carriers does not allow us to merge the accounts at this time though. We will be sure to let you know once we have an update!

    Thanks for you for your support,
    ShipStation

  7. Combine/Split order using ShipStation's API

    Combine/Split order using ShipStation's API

    101 votes
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    31 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for your great idea! We’ll keep this in mind but would like to see more interest from other users before we pursue this new feature. If you know any other users that are interested please send them here!

  8. Print second page of packing slip when printing half shipping label, half packing slip

    Greetings Ship Station Tech Team,

    My name is Jeffrey Roberts and I am a developer for VMR Products, http://www.v2cigs.com

    We are currently building out a new site using Magento, and we are going to be using Ship Station as our shipping solution. We have one hang up though. We currently ship over a thousand orders everyday, and sometimes as high as 4 thousand or more orders on sale days. Approximately 1% of our orders have a total line item count greater than 20, and our highest line item count to date is 93. Ideally, we would like to print the…

    100 votes
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    24 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →

    Hi, @everyone! Can you help put this into perspective and add how often (relative to your single page packing slips) you’re needing to print additional pages?

    For example, in a week 3/4 of your orders require a single page for packing slips and the remaining 1/4 require 2 pages; very rarely does an order need more than 2 pages.

  9. Create Return Label Via API

    Our site allows customers to request an RMA. When we approve an RMA request, I want to automatically create the return label and email it to the customer via the API.

    95 votes
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    28 comments  ·  Returns Management  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you all for adding your ideas to the forum here! We’ll keep this in mind when updating our API; for now, we’d like to see what other users think about having return labels generated through the API before moving forward here.

  10. Better Print Options (Label, Slip, Both)

    http://imgur.com/RvPG99z

    I found the print drop down options did not do what I expected. The option for labels prints both the label and packing slips. The packing slip option just prints packing slips. What do you think about it being:
    --Labels (just labels)
    --Packing Slips (just slips)
    --Both (both)

    87 votes
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    48 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →

    Hey @Alex, thanks for posting this! Printing gets a little tricky to talk about since there are a few different ways to set these up. What kind of formats/paper sizes are you looking to print for your labels-only, packing slips-only, and both label + packing slip?

  11. fedex ground collect

    Please add Fedex Ground Collect. This should be included and I am surprised its not. Almost every big box store I have ever shipped for requires Fedex Ground Collect. Thanks.

    85 votes
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    Hi everyone – Thanks for all of your feedback on this! To understand this better, it would helpful if you could let us know why this is important for you, what you are wanting to achieve and your current workflow today? We’d like for this idea to gain some traction, so feel free to provide us with more detail on this and your workflow.

  12. More Shipment Columns

    I would like to have the option of having more columns on the shipments page so that I can customize what I see according to our companies needs. we use some of the custom fields as well as other important fields to mark our orders and it would be a lot easier if we would be able to see those fields on the main shipment page.

    83 votes
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    under review  ·  25 comments  ·  Shipment Management  ·  Flag idea as inappropriate…  ·  Admin →
  13. Automated email for Reports

    It would be awesome to have an option to automatically send a certain report criteria. For example the ability to automatically send and excel report of daily shipments to myself. Or a monthly report for shipping cost.

    83 votes
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    24 comments  ·  Insights & Reports  ·  Flag idea as inappropriate…  ·  Admin →

    Hey @Daniel, thank you for adding your idea! Are you only interested in the shipping cost report or are you looking to generate several weekly/monthly reports? Would this just be for you or for other eyes as well?

  14. A partnership with lightspeed

    check out lightspeedretail.com, it is a complete POS for retail brick and mortar and webstore, does the inventory, enables you to check inventory from anywhere you can get a wifi connection! Works off a laptop, iPad and iPhone, good for trade shows, etc etc, a shipping interface would be PERFECT!

    83 votes
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    Thanks for bringing this up! We’ll keep this in mind but would like to see more interest from other users before we pursue a partnership. If you know any other users that are interested please send them here!

  15. Unicode (non-Roman characters) support

    We have a company store that sells to the world market. Countries in Asia (Chinese/Japanese/Korean) use 2-byte, non-Roman, unicode characters in their names and addresses. These address will have last characters filtered or altered when printed. It is annoying and risky to loss, not able to print them properly. As more and more companies sells internationally, it is good to prepare ShipStation ready for world markets.

    83 votes
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    28 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your feedback.

    ShipStation does already support unicode characters. Orders using these characters can be imported successfully and other documents, like packing slips, can print from ShipStation with these characters (see this example of an order using Kanji in the Ship To address with a packing slip in ShipStation: https://www.screencast.com/t/F0v4sm81hEls)

    However, many carrier label APIs will not accept these characters when we send them with the label request, which is why they often print with the ??? in place of the characters. This is why we recommend translating the Ship To address to use Roman characters.

    However, as part of our expansion into non-English speaking markets and general internationalization effort, we’ll be looking into what carriers don’t have this limitation so we can provide more thorough documentation around it later in 2021. For any carrier that does accept unicode characters and can print them on the label,…

  16. Add UPS SurePost to rate calculator

    UPS SurePost does not show in the rate calculator when trying to determine the cheapest method for Free Shipping.

    Can we get all UPS and FedEx US Postal Delivery shipping methods (i.e. UPS SurePost & Fedex SmartPost) to show in the calculator?

    80 votes
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    Thanks for your feedback and comments.

    We are investigating whether this will be possible with the UPS Surepost API and integration requirements. We will update this thread when we know more and can determine if it’s possible to accomplish this request.

  17. Billing/Shipping address mismatch notification

    BILLING/SHIPPING ADDRESS MISMATCH NOTIFICATION Fraud Prevention Idea

    One of the biggest red flags in a fraudulent transaction with a stolen credit card is that the Billing Address and Shipping Address DO NOT MATCH.

    I believe ShipStation should have a literal RED FLAG column in the orders screen that shows a RED FLAG when there is a mismatch between the billing address and shipping address. This way we can go in and look at the order in more detail to see if there is further indication a stolen credit card was used.

    This would save us LOTS of money. For example,…

    80 votes
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    18 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for your input, everyone! The product team will review your request and you’ll hear from us once we have made a decision.

    In the meantime, please provide as much detail as you can in this forum about how you detect fraud today or how many times a day/week you come across fraudulent orders. We’d like to hear input from other users as well!

  18. Allow us to delete canceled orders

    There should be a way to delete orders from the 'canceled' tab - sometimes an import doesn't go quite right, or perhaps you created the order to get a shipping cost for a customer who backed out - there's no reason to keep all that data in the canceled tab.
    Furthermore, and more importantly - if it's a botched import - you have to change to all new order #'s or re-importing will only update the already botched orders (and if it's the order # that's botched, you're way out of luck.)

    Let us delete canceled orders.

    79 votes
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    22 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Hey @Dave, thank you for bringing this up! You’re right, the order number is the identifier in which we can look for to update order information. For example, if you mis-mapped product name and SKU you can re-import the file with the existing order numbers to update these fields.

    One other thing you can look into is deactivating your manual store and creating a new one. This will hide all orders associated with this store.

    And if you’re looking to create shipping rates, have you looked into the rate calculator? This will let you provide quotes to potential customers or for you to get a better understanding of the available shipping services. Here’s more information on this: https://help.shipstation.com/hc/en-us/articles/205901588

    Please let us know here in the forum what you think!

  19. We need the ability to manipulate rates or show no rates for each user. We need to be able add handling charges as a percentage or fixed $

    We need the ability to manipulate rates or show no rates for each user. Both UPS and FedEx have this feature in ups.com CampusShip and fedex.com ShipAdmin. We have many users and / or third party vendors that use our accounts and we charge them additionally or public rates when using our UPS/FedEx account. We need to be able add handling charges as a percentage or fixed amounts on top of base shipping charges. For some users, we’d like to hide the rates completely. This is common practice in shipping industry and we’re surprised you don’t have that configuration option…

    78 votes
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    9 comments  ·  User & Account Mgmt  ·  Flag idea as inappropriate…  ·  Admin →

    Hey, @gosatest, thank you for taking the time to bring this up! We’ll keep this in mind, but for now we’d like to see if other users are experiencing similar business challenges to yours before moving forward.

  20. More user friendly Internal Notes

    There should be an add button to add a new notes and after saving it will automatically pre-populate the user who made the note, the date of the net, and the note itself. This way for companies like us over 30+ users, it will be easier to track who made the note and when. As a user coming from ShipWorks, this is a very organized and useful feature to have.

    78 votes
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    22 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

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