Product Feedback & Fresh Ideas

Discuss your business challenges with other users and come up with new ideas to get ship done.
Be sure to include real-world examples and scenarios.

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  1. API branded Tracking Page

    We send Shipping Notifications via our own system instead of ShipStation's built in shipping notification emails. We are looking for the ability to link to the branded tracking page. In order to do this we would need the ability to grab the link from ShipStation's API. Is there a way to do this currently? If not, I would like to request this feature.

    Thanks!

    108 votes
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    24 comments  ·  Branded Tracking Page  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for leaving your thoughts, everyone! We’re still reviewing this idea. For now, please leave your votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features.

  2. API branded tracking page, a generic one to link on my website

    I was wondering if we could have a link to a generic link to a branded tracking page. I just use it as a link on my website so people can easily track their package. I have to use USPS's tracking page for now. Wish I could have it with ShipStation, it would provide a much cleaner feel.

    52 votes
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    6 comments  ·  Branded Tracking Page  ·  Flag idea as inappropriate…  ·  Admin →
  3. Have the tracking link on the Shipments tab link to the Branded Tracking

    Love the branded tracking, but still about 70% of customer contact is in relation to shipping, and my replies nearly always include a link to the carrier's tracking site, which I get by right clicking and 'copy link address' from the Shipments page in SS.

    My request is that these links also link to the branded tracking, so I can see what the customer sees, and also avoids the need to link to USPS, DHL etc.

    51 votes
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    7 comments  ·  Branded Tracking Page  ·  Flag idea as inappropriate…  ·  Admin →
  4. Branded Tracking Page- Support Mark as Shipped orders and Fulfillments that use supported carriers.

    Branded tracking page is awesome, I'd like to propose that devs expand to include the big 4 (FedEx UPS DHL & USPS) on Mark as Shipped orders.

    40 votes
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    14 comments  ·  Branded Tracking Page  ·  Flag idea as inappropriate…  ·  Admin →
  5. text updates

    Id like to have a button where customers can sign up for text updates like this example attached.

    17 votes
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    5 comments  ·  Branded Tracking Page  ·  Flag idea as inappropriate…  ·  Admin →
  6. Remove "Powered by Shipstation"

    Can we have the option to remove Powered by Shipstation from our branded page

    12 votes
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    0 comments  ·  Branded Tracking Page  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your feedback.

    We will consider this request as we plan our future product roadmap.

    This post will remain open so more of our users can vote and comment on how this change would be of benefit to them.

  7. WooCommerce Shipment Tracking

    I currently have ShipStation integrated with WooCommerce. I am using the Shipment Tracking plugin to get the shipping information from ShipStation into WooCommerce.

    WooCommerce then in turn sends out the 'shipment shipped' email to the customer.

    That is great, but ShipStation sends the courier tracking number to the Shipment Tracking plugin instead of the Branded Tracking Page link. It would be great if ShipStation sent the Branded Tracking Page link to WooC alongside the tracking number so that link could be included in the customer emails.

    As of right now, I will have to use ShipStation to send out the…

    8 votes
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    1 comment  ·  Branded Tracking Page  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your feedback. We have had a number of requests around different ways to share the link to the Branded Tracking Page and are currently considering many of these ideas.

    There is some related work around Branded Tracking that needs to be accomplished to make this idea possible, so it may be awhile before we can provide additional updates.

    We’ve put this idea in Under Review and would like to know what other selling channels users may be interested in for this beyond WooCommerce.

  8. Give us the possibility to translate ourselves the Branded Tracking Page + Return Portal

    It would be GREAT if we could just enter ourselves the translated strings we want to display in the Branded Tracking Page and the Return Portal. This is a must for ecommerce. Not everything is done in English.

    6 votes
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    0 comments  ·  Branded Tracking Page  ·  Flag idea as inappropriate…  ·  Admin →
  9. Dynamic URLS for branded pages

    I'd like to create dynamic URLs where, based on URL parameters (such order number, zip code), we can load the branded tracking page or the return branded page for each customer, removing the necessity of entering data manually for them.

    5 votes
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    0 comments  ·  Branded Tracking Page  ·  Flag idea as inappropriate…  ·  Admin →
  10. Multiple language support on branded tracking page

    Please allow multiple language support on the branded tracking pages. For us French-canadians and other non-english speaking communities, the customer experience is a bit broken if we use the english branded tracking page. We should be able to set a default language other than english for the branded tracking page and even the returns portal. We want to leverage Shipstation as much as we can but as it stands, it's not usable for us.

    4 votes
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    1 comment  ·  Branded Tracking Page  ·  Flag idea as inappropriate…  ·  Admin →
  11. return portal store related

    It will be very helpful if the TOOL of RETURN PORTAL, was not store related. if I want just 1 link for all the stores I have on shipping station I was able to find any order, not just the order related to that store.

    4 votes
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    0 comments  ·  Branded Tracking Page  ·  Flag idea as inappropriate…  ·  Admin →
  12. manually update tracking

    Occasionally, I have items delivered via first class mail (envelope) which does not have tracking. ShipStation shows status unknown. I would like the ability to manually mark delivered if I know that to be true.

    4 votes
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    0 comments  ·  Branded Tracking Page  ·  Flag idea as inappropriate…  ·  Admin →
  13. New branded tracking page for international shipments - PROBLEM

    We love the branded tracking page for Domestic orders,
    however the new one that has been added for Australia, Canada and UK is causing us problems.

    Our international carrier's tracking system doesn't sync well with the branded page, so customers will often just see "expected to ship on December 27...etc" for a whole week before there is any further updated information. So they think that we haven't sent their package yet.

    I would like to be able to opt OUT of the branded tracking page for all international shipments, just like it was up until recently.

    4 votes
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    0 comments  ·  Branded Tracking Page  ·  Flag idea as inappropriate…  ·  Admin →
  14. Customise Fonts on Branded Customer Pages

    I would like to be able to customise the fonts on the Branded Returns & Tracking pages so it is aligned with our brand. Your customisation for these pages at the moment is a bit too basic.

    3 votes
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    0 comments  ·  Branded Tracking Page  ·  Flag idea as inappropriate…  ·  Admin →
  15. Prestashop orders FBA tracking issues

    We are at present testing ShipStation with a view to using it for all our orders. All good now apart from one REALLY annoying issue - tracking info on orders made on a Prestashop store sent to customer FBA.

    When doing this Amazon uses its own carriers and tracking URL is swiship.co.uk/tracking number, however ShipStation has a link to USPS.com/tracking number, whilst Prestashop has a link to royalmail.com/tracking number so customer is led to incorrect URL and cannot track package. Not good!

    There is a developer who it seems has solved this issue referenced here:

    https://www.prestashop.com/forums/topic/482928-tracking-info-from-stamps-or-shipstation/

    Can someone from Shipstation…

    3 votes
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    0 comments  ·  Branded Tracking Page  ·  Flag idea as inappropriate…  ·  Admin →
  16. 3 votes
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    0 comments  ·  Branded Tracking Page  ·  Flag idea as inappropriate…  ·  Admin →
  17. branded tracking page _Bring the Map Back

    Bring the Branded Tracking Page Map back. The new integration got rid of this tracking Map and looks clunky and horrible. Everyone who feels the same, please vote for this.

    3 votes
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    0 comments  ·  Branded Tracking Page  ·  Flag idea as inappropriate…  ·  Admin →
  18. I would like to have my customers get to the branded tracking page even without having to see the tracking email I send them. We are trying

    I would like to have my customers get to the branded tracking page even without seeing the tracking email I send them. We are trying to display this information on our website, but the only link I have access to is to return the package, which is this link. https://track.shipstation.com/f/r/c/M%2BpN8xmzEAIC8tHjeDLPJg%3D%3D. I would like to have a link that directs me to the branded tracking page where the customer can put in their order number and the zip code?

    3 votes
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    0 comments  ·  Branded Tracking Page  ·  Flag idea as inappropriate…  ·  Admin →
  19. Retina Logo on Branded Tracking Page

    It would be great if store logos were "Retina-Ready" on the branded tracking page. Most modern devices use high resolution screens and images that are loaded at a maximum of 300px wide end up looking pretty bad on those devices.

    While you're at it, fix the Mixed-Content warnings from Google by loading images from either:


    1. Secure source

    2. Replace "http://" with "//"

    3 votes
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    0 comments  ·  Branded Tracking Page  ·  Flag idea as inappropriate…  ·  Admin →
  20. Adding a Page where customers can track their orders

    it would be great if you guys had a page that i can link to my website so customers can put in the tracking number and track their orders vs only being able to do this via the link in the email that's sent to them when their order ships out.

    3 votes
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    0 comments  ·  Branded Tracking Page  ·  Flag idea as inappropriate…  ·  Admin →
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