Product Feedback & Fresh Ideas

Discuss your business challenges with other users and come up with new ideas to get ship done.
Be sure to include real-world examples and scenarios.

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  1. Support Kitted products / Create "Bill of Goods" / Update Inventory for Kits

    A lot of the SKU's we sell are actually kits of several different items bundled together (example - 200 current comic book bags and boards). Given the current limitations of eBay/Amazon/Shipstation, we are forced to create mutant SKU's for kits like that (for example, this SKU might be something like 2-PACKS-CUR / 2-PACKS-BBCUR, which means 2 packs of current bags and 2 packs of current boards). This isn't the best way to sell kitted items. Most good inventory systems allow you to create a "bill of goods" that will show up underneath a kit SKU. For example, this would show…

    308 votes
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  2. Support for Bundled Products / Update Inventory for Bundles

    We have a few websites that sell products to wholesalers. For example we will sell a case of a single SKU. Each case has 12 units. It would be nice if SS could allow us to setup virtual bundles that deducted multiple units of a single SKU.

    212 votes
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  3. Use Shipstation to manage SHIPPING MATERIALS!

    Today we use Shipstation's workflow engine to make shipping box/envelope decisions for us. As an example, if an order comes in that is below 13oz, it would go into a "custom 13oz box" and if it's between 14-16oz it goes into another, and on and on. This has become a fully baked solution for us, and it's working great.

    Where we stumble on this is that we have no place to manage our shipping MATERIALS. Not inventory, per se, but actually the count of the boxes, tape, bubble wrap, and such. Maybe it's not worth managing, but for us, if…

    139 votes
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    Thanks for letting us know your thoughts. We see a lot of value in your idea and we would like to know more on your current workflow when managing the inventory of shipping materials.

    Once we can gather more feedback from our users with this need and do some research ourselves, the product team will review your request and you’ll hear from us once we have made a decision.

  4. Import field for Alias SKUs

    I was really happy to see support for Alias SKUs in the product update today! We have a very large number of these (enough that manually inputting them is nearly impossible) and would love to be able to have them included as a field in the product import. Is this planned?

    89 votes
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    Thanks for your input! You’re right that we currently do not have a way to import alias SKUs in bulk, but we recently enhanced our combine product feature to also allow you to create aliases. When you click “Combine” from the Products page, you’ll see something a little different now.

    Check out this article for more information: https://help.shipstation.com/hc/en-us/articles/205900498

    For now, we’ll keep this request open and in addition to Dave La Chasse Blank Apparel’s comment, please let us know what your situation looks like today and what you’re looking to accomplish!

  5. inventory api

    I would love to be able to determine product counts through the API.
    This allows me to do things like automatically order certain things as they run low on stock.

    We have different manufacturers sending products to a single warehouse and it is very tedious to have a manual process around checking that the quantity that was received was the proper amount, and that we aren't running low on things like packing slips.

    42 votes
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  6. Delete Products (Not Only Deactivate Products)

    I don't know if anybody else has this issue, but we have duplicates in our product list, which was incurred by wrongly associated them with one parent SKU while new orders coming in. So, would like to be able to delete products, not just deactivate them.

    27 votes
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    We understand how cluttered the product list can get and are planning to allow product deletion.
    New products imported with deleted SKUs will create new product records with no history of the previous product. Does that make sense for everyone’s workflow? Let us know!

  7. Import and export product description and other attributes

    I would like the ability to import and export product attributes like product description, image url, etc.

    25 votes
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  8. Purchase Orders!

    Hi! It would be great if you could create a purchase order for your products and have a field for "on order" items. that way you could tell what was on hand, on order, allocated... and then therefore be able to identify if you do not have enough product either on hand or in production to fulfill your orders. I am looking for a whole other inventory integration just so we can do that, when I'm finding shipstation is overall closer to the type of inventory tracking I need minus the on order field.

    Just a thought/dream!

    16 votes
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  9. Harmonization Code Sync Up

    It would be incredibly helpful if ShipStation could import Harmonization codes from Shopify for international orders automatically. I was able to enter all the information manually, but it was time consuming, and could have easily been done automatically, given that the codes exist in Shopify, and ShipStation requires them.

    15 votes
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  10. Add inventory tracking for packaging materials

    We keep track of our product inventory elsewhere, but use ShipStation to ship our products and therefore would like ShipStation to keep inventory of the boxes we use to ship products. We use the preset packages and think it's only natural to know how many we have used and how many we have left so we dont over-order boxes or know which box sizes we use more so we can place orders for them!

    14 votes
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  11. Bulk Apply Changes to Open Orders

    When making changes to multiple products info, it would be great to be able to bulk reprocess all open orders that contain those products. It would be so tedious and inefficient to go back to each individual product and manually reprocess orders.

    12 votes
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  12. Product - Allow Export or Import of Products and Aliases

    Would be nice to have an import and export of products, with delete option as well.

    For instance if we have 20 Aliases that link to One SKU and basically all 20 are the same SKU, let us import SKU A, and Alias skus 1,2,3,4,5,6, etc to all link to that one instead of doing it manually from the Product cumbersome page.

    Also, all delete option in bulk for all Alias's and skus. Archive doesn't seem to work as long accounts (11 years) tend to re-use numbers and if one is archived it causes havoc.

    Delete and purge option is…

    10 votes
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  13. View Published as well as Negotiated Rates at the same time on the Rate Calculator

    It would be extremely beneficial to be able to view both the published and negotiated rates at the same time when quoting a shipment. When giving a shipping quote to a customer who pays published rate, it is not efficient to have to turn off negotiated rates to get that number.

    10 votes
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  14. Negative Inventory

    Allow stock level to fall below zero. This will help accounts where shipments are still allowed for zero inventory items and will account for the items which shipping labels have been create for.

    9 votes
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  15. Syncing products with inventory

    There needs to be a way to sync "Products" with "Inventory". All of our item locations are in Inventory but not Products and there's no way to sync them. This means our packing slips don't show locations. We have many hundreds of items and now no way of displaying where they are stored. Can this be added?? This is enough to make us look for another shipping program!

    8 votes
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    Development is under way to include Inventory Locations on Packing Slips for allocated shipments in V3 and cleanup the legacy “Warehouse Location” field on the Product record, which causes confusion and pre-dates the inventory system.

  16. lot number mandatory for food sellers

    lot number tracking for items become mandatory to all food companies.

    7 votes
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    Thanks for your feedback!
    Would you mind elaborating on what lot numbers do for your business and items?
    Additional info on what you’re currently doing to get around the lack of this feature in ShipStation is also helpful.
    Please reply back here in the Feedback Forum, Thank you!

  17. Automation Rules - Import and Export

    So to end a lot of Automation creation, issues, dilemmas, dealing with cumbersome creation of and/or buttons, etc. Make an upload available, and download of all automation rules.

    CSV possibly to keep it consistent. Give a sample of 10 complete automations, or give us a macro enabled Excel format that prefills in options.

    For instance, we have over 80 automation rules, multiple accounts and items we work with, and for instance the Amazon Prime Shipping integration last year caused us to recreate them all, and to recreate 80 new ones since we had orders on Seller Fulfilled Prime, and normal…

    7 votes
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  18. Not all Shipped Items are Showing in Shipping Reports

    When trying to use the SHIPPED ITEMS report, I discovered that a large order that went out the previous week was not included in this report. After speaking with your rep via chat, it was discovered that because we marked the order "shipped" manually, it isn't included in the report.

    This makes the SHIPPED ITEMS report useless.

    Can you please include ALL shipped items regardless of how they were shipped? (this one happened to go out via truck)

    7 votes
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  19. product import

    Product Updating Import

    I notice when I need to import product updates I needed to import the whole file again with all the data. When you have a lot of products this is very time consuming. Because the import files need to be broke down into smaller files and imported one at a time to get the data imported.

    Suggestion would be to have it so you can import just the headers needed. E.g. if you needed to import a tag you could create a file of just SKU and Tag1 in the header. When this file is imported it…

    7 votes
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  20. Allow the API method /orders/markasshipped to reduce inventory

    Are you able to change the API call /orders/markasshipped to reduce inventory levels in Shipstation based on the items on the order? When an order is shipped, the item quantities on the order should be decremented since those items have been physically shipped from another system. The fact that this is not done may be a bug as this is a fairly common use case. You could even add a Boolean (true/false) parameter to the method call signalling if inventory should be deducted or not.

    7 votes
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    Thanks for your great idea! We’ll keep this in mind but would like to see more interest from other users before we pursue this new feature. If you know any other users that are interested please send them here!

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