Product Feedback & Fresh Ideas

Discuss your business challenges with other users and come up with new ideas to get ship done.
Be sure to include real-world examples and scenarios.

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  1. Scan and Verify Product UPC to make sure to Ship right product and Quantity

    Ability to Scan and Verify the UPC code of the product get shipped for the individual order.

    So, this will eliminate the WRONG item being shipped and Wrong Quantity being shipped.

    Also "Ship Order" button activates only when the right product(s) is scanned and right quantity is scanned for the order.

    Products that does not come with UPC may be shipped by manually entering item SKU in the barcode scan field.

    804 votes
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    Development for shipment item verification is underway for V3! Planned workflows support: scan Packing Slip barcode or search to pull up the shipment with items and scan UPC or click to verify items. Additional features, settings also in the works. Thank you all for your patience – we know this has been a long time coming.

  2. Combine orders automatically

    Auto combine feature for multi orders when they have the same shipping address.

    333 votes
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    Thank you all for voting and commenting.

    The product team is reviewing your request and you’ll hear from us once we have made a decision.

    Some additional feedback we would love to hear:

    How often do you combine orders each week?
    Are there times you do not want to combine orders even though they are going to the same location?

    Feel free to add any more information that will help us make an informed decision by commenting here in the forum!

  3. International currency.

    First, I would be appreicated your service!
    I've been downloading "Order-Dara Export" from the order.
    But I also would be nice if I can see "Currency" there.
    When I get GBP 54.66 order, I was able to see as USD 54.66.
    Hope to be added Currency tab for international orders and stores.
    Thanks.

    239 votes
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    Hi! ShipStation is still in the process of understanding the best way to address multiple currencies within a single ShipStation account. We greatly thank you for your patience as we work towards supporting this much-desired feature.

  4. Allow Custom Shipping Method

    Would like to be able to add a custom shipping method, for example Customer Pick Up, or Pallet Delivery.

    Sometimes we also ship to a marketplace with shipping labels provided by the marketplace, however we'd still like to process the order through Ship Station, just not use our UPS/Fedex account, for example. At present there doesn't seem to be any way to override the shipping presets.

    176 votes
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    Thanks for leaving your thoughts, everyone! We’ll keep this in mind; for now, please leave your votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features.

    For now, as an alternate workflow suggestion, you could be marking these orders as shipped. You would want to set the carrier to “Other”, and then use the tracking field for your “Pickup” or “Pallet Delivery” custom message.
    Here’s an article to go over marking orders as shipped in case its needed: https://help.shipstation.com/hc/en-us/articles/206640507

  5. Allow the ability to specify a weight for "Your packaging"

    To get accurate rates we've been adding the weights of packaging to the weights of each of our SKUs. But when multiple SKUs are ordered at once, the weight ends up being higher and we could potentially be over-charged.

    If we could input weights for our packages we've created under "Your Packaging" we could input the actual weight of each SKU and could end up with more accurate order weights and shipping rates.

    140 votes
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  6. Add a duplicate order feature

    Currently during an exchange, we reship the original order and then have to change the packing slip by hand writing the changes. While we could create manual orders for each of these, right now customer information does not automatically fill in all of the time when creating an order. When this happens we can go to the customers tab and then search for the customer and then create an order from there, but this seems like an extra step. It would be convenience to have a "duplicate order" button that would create a new order to the same recipient directly…

    140 votes
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    Hi, everyone! Thanks for showing your support here! Can you tell us more about what you would use this feature for?

    From the previous comments it looks like some users are looking to use this for exchanges or more accurate accounting. Do you all agree?

    What do you think about our re-ship feature? Every time you re-ship an order, we will show you all the tracking numbers related to that order and its status. You’re able to change the order details for each label you re-ship.

    More info on re-ship (not to be confused with re-print): https://help.shipstation.com/hc/en-us/articles/206638607

    Please let us hear your comments in the forum and add your ideas with other users so we can get the full picture!

  7. Branded Returns

    Love the branded returns page, however we'd like to have the option to customize more to our liking.

    1. Allow us to modify and change reasons for return
    2. When reason of return is "Other" have a notes field for customer to enter details of return
    3. Ability to disable certain products from being allowed to be returned

    125 votes
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  8. Include both Billing Address and Shipping Address when d/l 'ing orders

    Include all relevant data when downloading order info. Often times I need to contact the person who purchased the products and as it works now I would have to go back to the shopping cart to get that info slowing the process.

    125 votes
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    Thanks for leaving your thoughts, everyone! We’ll keep this in mind; for now, please leave your votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features.

  9. Is there a way to charge the customer for the return label?

    Is there a way to charge the customer for the return label so that we are not paying for every return label? This would especially be good if the customer is returning due to their own error or because they just changed their mind instead of us paying for every single return label?

    121 votes
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  10. Ability to Rename Batch

    The ability to rename batches would be great. There is now the ability to have multiple batches, which great for sorting orders waiting to be fulfilled. However, it is not very easy to sort without memorizing which batch # is for which group of orders for that day. If there was a way to even add a keyword to the end of the batch number [ex. batch#1234567 - product] So that when I am sorting through a zillion orders assigning them to each batch they need to be in, it is much easier to remember which batch to put them…

    119 votes
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  11. Allow shipment of unpaid orders

    ShipStation is a great tool for shipping items but it shouldn't force all orders to be paid before they are shipped.

    We ship a lot of orders that are "paid" by purchase order and having to mark them as paid in ShipStation in order to ship them creates accounting issues. When we pull the orders Into Quickbooks, they come across as paid and we have no automated way of tracking unpaid invoices.

    I like the idea of identifying orders in ShipStation that are not paid but let me decide if I want to ship them!

    113 votes
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    Thanks for your feedback! We’d like hear other scenarios from other users so we can revisit this idea. What specific workflow requires shipping unpaid orders? What is the most frustrating thing about having to ensure orders are paid for before you ship them (or mark them as paid)? We look forward to hearing more from you!

  12. Automatic update more often.

    Please automatically update all orders at least once per hour. The frequency right now is anywhere from once per week to once per couple days. This isn't nearly enough.

    107 votes
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    Hey @Eric, thank you for taking the time to post your feedback here! ShipStation shouldn’t take a week to update your orders, and I see you’ve opened a few tickets with our team. I’m glad you’ve gotten in touch with us about this and that a few of our folks were able to give you some more information on how our update processes work.

    I am going to keep your feedback handy if, in the future, we end up making such a change and would like to invite users to try it out, but it this type of update is not in the foreseeable future. Your idea will remain active here in the forum so we can see what other users are running into business challenges because of this update frequency.

  13. Automatically split items into shipments based on rules

    Hi- We often times have back orders but can ship partial shipments. Would love the ability for Shipstation to automatically split orders for us based on rules.

    100 votes
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    Thanks for your feedback!
    We’ll keep this in mind but would like to see more interest from other users before we pursue this idea. If you know any other users that are interested please send them here!
    In the meantime, could you let us know what criteria you would base these rules on?
    Any other workflow information for how you’re currently working around this, and how you would like to do this in the future would be helpful.

  14. Calculate rates for multiple orders (that are selected) and automatically select the cheapest Service or each order selected

    Hello,

    We have found that one of the largest time sinks and easily the most tedious job in our shipping process is selecting the cheapest Service (e.g. Fedex , UPS, USPS) for multiple orders.

    ** CURRENT WORKFLOW **
    For example, say we have 1000 Amazon Prime Orders. Currently we need to click the "Calc" button on each individual order, then in the "Rate Calculator" dialog box, in the 'Amazon Fulfillment' tab, I click on the cheapest service available for a given order.

    ** ISSUE **
    This causes US to calculate the cheapest rate available for 1000 orders - individually -…

    86 votes
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  15. Defaults to Cheapest Shipping Option

    I want the ability on a default shipping option of "flat rate" or "free shipping" to automatically check for the cheapest shipping option that I have enabled on shipstation. Say for example an order comes in that 2 lbs and USPS Priority is $10.99 and FedEx SmartPost is $8.78 it will automatically set the default to FedEx Smart Post. Then if another package to say Alaska comes in the USPS Priority is $10.99 and FedEx SmartPost is $20.00 the option will default to USPS Priority.

    85 votes
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  16. Add decimals to automated weight adjustments

    We ship mostly with USPS first class and use light poly envelopes to ship items out which weigh .5oz-2oz. ShipStation allows you to have products to the tenth decimal, but when we use the automation features to add the dunnage factor of a .3oz envelope, we can only do whole numbers. This actually does make a difference in high volume/low profit businesses where a bump in first class price can make all the difference.

    82 votes
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  17. Generate return labels for one or all of the packages in a multi-package shipment

    Currently, when generating a return label, you can only generate a label for a single package. Many of our orders are sent as multiple packages. If a customer desires to return there entire order, there isn't an easy way to generate multi-package return labels for an existing shipment.

    We'd really love this functionality.

    78 votes
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    Thanks for your input, everyone!

    If you’re creating this return yourself from a previously shipped order, you can create however many return labels needed.

    Once you’ve created the return label (within the shipment detail screen) for the first line item you’ve selected and created the label, you’ll stay in the returns screen in the order detail screen and press the blue + New Return link.

    This will allow you to create separate return labels for your line items.

    If this doesn’t work for you please let us know!

  18. Allow for automation rules to work on multiple item orders

    Need the ability for the automation rules to see multiple item orders. So you can create logic that IF it includes this SKU and also this SKU it will process these rules. This should be able to be done for as many items in the order.

    The current automation rules do not work well if you have multiple skus that get sold together in a shopping cart.

    77 votes
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  19. Create Return Label Via API

    Our site allows customers to request an RMA. When we approve an RMA request, I want to automatically create the return label and email it to the customer via the API.

    73 votes
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    Thank you all for adding your ideas to the forum here! We’ll keep this in mind when updating our API; for now, we’d like to see what other users think about having return labels generated through the API before moving forward here.

  20. Order Transfer

    Having the feature or capability to move orders from one store to another. It can start with the implementation of order management between the manual Shipstation stores. It is very troublesome to do the work around of cancelling orders and re-importing them.

    71 votes
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    Hey everyone! Thank you for bringing this to our attention! Can you tell us more about the last time you needed to transfer orders between accounts, and under what circumstances do you find yourself needing to transfer orders?

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