Product Feedback & Fresh Ideas
Discuss your business challenges with other users and come up with new ideas to get ship done.
Be sure to include real-world examples and scenarios.
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Customizable Pick List
We have customizable Packing Slips, how about custom Pick Lists?
466 votesThanks for leaving your thoughts, everyone! We’re still reviewing this idea that has definite merit. For now, please leave your votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features.
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Combine orders automatically
Auto combine feature for multi orders when they have the same shipping address.
431 votesThank you all for voting and commenting.
The product team is reviewing your request and you’ll hear from us once we have made a decision.
Some additional feedback we would love to hear:
How often do you combine orders each week?
Are there times you do not want to combine orders even though they are going to the same location?Feel free to add any more information that will help us make an informed decision by commenting here in the forum!
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Automatic printing of Packing Slips for new orders
Because this original request I made for this was closed when an unrelated feature was introduced, I'm creating a new one.
I would very much like to be able to have the automation in ShipStation be able to print. This would allow me to have it automatically print all new orders that have downloaded, so that warehouse personnel know an order has come in when the printer starts spitting out packing slips. This is something we're used to having in a different product we switched from to ShipStation and it's the main thing we miss. With printing being done through…
414 votesHi @everyone,
So, just to help us better understand, would this idea work best for you if it automatically printed whenever an order came in? So, say, an order comes in on Sunday at 4:00 a.m., it should print then. Or would it be better if whenever you log in to ShipStation and have it active that you would prefer to have the packing slips printed out then?
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Support Kitted products / Create "Bill of Goods" / Update Inventory for Kits
A lot of the SKU's we sell are actually kits of several different items bundled together (example - 200 current comic book bags and boards). Given the current limitations of eBay/Amazon/Shipstation, we are forced to create mutant SKU's for kits like that (for example, this SKU might be something like 2-PACKS-CUR / 2-PACKS-BBCUR, which means 2 packs of current bags and 2 packs of current boards). This isn't the best way to sell kitted items. Most good inventory systems allow you to create a "bill of goods" that will show up underneath a kit SKU. For example, this would show…
382 votes -
Etsy gift wrap/gift message integration
Etsy is getting ready to integrate gift wrapping and gift messages into their sales platform. I'm hoping there will be an alert for each order containing this information within ShipStation once it goes into effect. Gift messages are going to be made available to all orders at no charge, so every Etsy seller will have to deal with them whether they want to or not, and I am concerned I'll get a gift message request and not know about it.
Ideally, I would also like to see a way to print ONLY gift message packing slips and not every packing…
334 votes -
Support for Bundled Products / Update Inventory for Bundles
We have a few websites that sell products to wholesalers. For example we will sell a case of a single SKU. Each case has 12 units. It would be nice if SS could allow us to setup virtual bundles that deducted multiple units of a single SKU.
317 votes -
International currency.
First, I would be appreicated your service!I've been downloading "Order-Dara Export" from the order.But I also would be nice if I can see "Currency" there.When I get GBP 54.66 order, I was able to see as USD 54.66.Hope to be added Currency tab for international orders and stores.Thanks.
308 votes -
Add Google Express / Google Shopping Actions Integration
It would be nice to have Google Express / Shopping Actions integrated into Shipstation. I would like to see this happen anytime before the end of the year.
306 votes -
Calculate rates for multiple orders (that are selected) and automatically select the cheapest Service or each order selected
Hello,
We have found that one of the largest time sinks and easily the most tedious job in our shipping process is selecting the cheapest Service (e.g. Fedex , UPS, USPS) for multiple orders.
CURRENT WORKFLOW
For example, say we have 1000 Amazon Prime Orders. Currently we need to click the "Calc" button on each individual order, then in the "Rate Calculator" dialog box, in the 'Amazon Fulfillment' tab, I click on the cheapest service available for a given order.ISSUE
This causes US to calculate the cheapest rate available for 1000 orders - individually - which could take hours...…
284 votes -
285 votes87 comments · Selling Channels, Carriers & Other Connections · Flag idea as inappropriate… · Admin →
Hi @all
Thanks for leaving your thoughts, everyone! Our product team will review your idea and we’ll let you know once a decision has been made.
For now, please leave your votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features.
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Automatically split items into shipments based on rules
Hi- We often times have back orders but can ship partial shipments. Would love the ability for Shipstation to automatically split orders for us based on rules.
270 votesThanks for your feedback!
We’ll keep this in mind but would like to see more interest from other users before we pursue this idea. If you know any other users that are interested please send them here!
In the meantime, could you let us know what criteria you would base these rules on?
Any other workflow information for how you’re currently working around this, and how you would like to do this in the future would be helpful. -
Customize Branded Returns page
Love the branded returns page, however we'd like to have the option to customize more to our liking.
- Allow us to modify and change reasons for return
- When reason of return is "Other" have a notes field for customer to enter details of return
- Ability to disable certain products from being allowed to be returned
246 votesHi @everyone! Thanks for your input, we’ve added the ability to mark products on your branded returns portal as non-returnable. By default, all products are returnable.
Here’s more information on returnable products: https://help.shipstation.com/hc/en-us/articles/360001512811
We will continue to review modifying return reasons and adding notes when a customer selects the return reason as “other”.
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Track Customer Order Frequency. Ability to place rules based on a customer's order
Track Customer Order Frequency. Have the ability to place rules, report on the number of orders a customer has placed. For example: Joe has placed 3 orders, he receives a free gift. Adding a step to that, the frequency a particular item/sku gets ordered.
235 votesHi all, thank you for your votes and comments. We have released a feature that might help with some of the requested functionality here. It will allow you to click on the recipient name in the orders grid to see their customer history.
You can check out the following link for more information: https://help.shipstation.com/hc/en-us/articles/360044452451-What-s-New-in-ShipStation-
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Email Authentication based on Client Domain
We want the FROM address set to our domain so that 'via Shipstation.com' does not appear on gmail. We also want to include your spf/senderId records in our spf/senderId records, have the email signed with our DKIM key and have the links use our subdomain instead of email.shipstation.com.
Here's how this works on a few of the major ESPs:
http://login.mg2mail.com/help/Content/Listrak_Manual/Branding%20Settings.htm
https://mandrill.zendesk.com/hc/en-us/articles/205582387-How-to-Set-up-Sending-Domains
https://sendgrid.com/docs/Glossary/email_authentication.html
This will significantly improve deliverability and professional appearance.
Best Regards,
James Fredley
VP of Marketing Technology
FilterEasy236 votesHey, @all
Thanks for your continued support on this idea, we don’t have any updates to report on the status of how we authenticate email addresses based on client domains, but any updates will be posted through this thread.
But, please continue providing your experiences with how the lack of this feature impacts your workflow.
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Allow Custom Shipping Method
Would like to be able to add a custom shipping method, for example Customer Pick Up, or Pallet Delivery.Sometimes we also ship to a marketplace with shipping labels provided by the marketplace, however we'd still like to process the order through Ship Station, just not use our UPS/Fedex account, for example. At present there doesn't seem to be any way to override the shipping presets.
233 votesThanks for leaving your thoughts, everyone! We’ll keep this in mind; for now, please leave your votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features.
For now, as an alternate workflow suggestion, you could be marking these orders as shipped. You would want to set the carrier to “Other”, and then use the tracking field for your “Pickup” or “Pallet Delivery” custom message.
Here’s an article to go over marking orders as shipped in case its needed: https://help.shipstation.com/hc/en-us/articles/206640507 -
API - multiple packages
It would be great to be able to automate multiple packages per order through the API.
213 votesThe product team will review your request and you’ll hear from us once we have made a decision.
Please comment back here so other users can add their thoughts to yours.
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USPS Return Shipping Label without paying postage up front
The ability to take advantage of USPS Merchandise Return Service and have an option to print a return label with every shipment or selected shipments and not have to pay for the postage unless the customer uses it. I believe this is available through API only and there may be a form you have to submit to USPS: https://www.usps.com/business/merchandise-return-service.htm
210 votesPreviously our Endicia integration provided the ability to print pay-on-use USPS return labels if your Endicia account was enabled for this feature.
We are currently exploring the pay-on-use option for other USPS postage providers. We will update this post with more information when available.
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Have different printers for international vs. domestic labels
Please enable a feature that you can choose what printer will print labels. To be more specific: we want to print International Priority and express with the regular printer and the rest of the labels in the 4x6 printer.
201 votesThe product team will review your request and you’ll hear from us once we have made a decision.
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Sendle (USA)
Would love to be able to integrate Sendle (USA) as a carrier. It's available in Australia so hopefully this wouldn't be too difficult since you already have the option available in the Australia market. Really don't want to use another platform but the shipping options/pricing are great!
185 votes -
Add UPS Simple Rate
We are adding UPS's new shipping program called Simple Rate, we need this added to ShipStation.
186 votes
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