Product Feedback & Fresh Ideas
Discuss your business challenges with other users and come up with new ideas to get ship done.
Be sure to include real-world examples and scenarios.
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Scan and Verify Product UPC to make sure to Ship right product and Quantity
Ability to Scan and Verify the UPC code of the product get shipped for the individual order.
So, this will eliminate the WRONG item being shipped and Wrong Quantity being shipped.
Also "Ship Order" button activates only when the right product(s) is scanned and right quantity is scanned for the order.
Products that does not come with UPC may be shipped by manually entering item SKU in the barcode scan field.
676 votesThanks for leaving your thoughts, everyone! We’ll keep this in mind; for now, please leave your votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features.
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Customizable Pick List
We have customizable Packing Slips, how about custom Pick Lists?
322 votesThanks for leaving your thoughts, everyone! We’re still reviewing this idea that has definite merit. For now, please leave your votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features.
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Automatic printing of Packing Slips for new orders
Because this original request I made for this was closed when an unrelated feature was introduced, I'm creating a new one.
I would very much like to be able to have the automation in ShipStation be able to print. This would allow me to have it automatically print all new orders that have downloaded, so that warehouse personnel know an order has come in when the printer starts spitting out packing slips. This is something we're used to having in a different product we switched from to ShipStation and it's the main thing we miss. With printing being done through…
290 votes
AdminShipStation
(Admin, ShipStation)
responded
Hi @everyone,
So, just to help us better understand, would this idea work best for you if it automatically printed whenever an order came in? So, say, an order comes in on Sunday at 4:00 a.m., it should print then. Or would it be better if whenever you log in to ShipStation and have it active that you would prefer to have the packing slips printed out then?
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Combine orders automatically
Auto combine feature for multi orders when they have the same shipping address.
252 votesThank you all for voting and commenting.
The product team is reviewing your request and you’ll hear from us once we have made a decision.
Some additional feedback we would love to hear:
How often do you combine orders each week?
Are there times you do not want to combine orders even though they are going to the same location?Feel free to add any more information that will help us make an informed decision by commenting here in the forum!
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give us a way to create a "bill of goods" for SKU's that are kits
A lot of the SKU's we sell are actually kits of several different items bundled together (example - 200 current comic book bags and boards). Given the current limitations of eBay/Amazon/Shipstation, we are forced to create mutant SKU's for kits like that (for example, this SKU might be something like 2-PACKS-CUR / 2-PACKS-BBCUR, which means 2 packs of current bags and 2 packs of current boards). This isn't the best way to sell kitted items. Most good inventory systems allow you to create a "bill of goods" that will show up underneath a kit SKU. For example, this would show…
236 votesHi @Daniel, currently, our product team is still reviewing ways that this could be implemented. As we continue reviewing this request, any feedback or insight you all have on how your current integrations with ShipStation pass item-level information on kits/bundles will greatly help us to best find how we can support this within our system with the best account-wide support for any and all marketplaces sending these Bill of Goods over to us.
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Support for Amazon Custom orders
For sellers that have access to Amazon Custom, it would be very helpful to provide the capability to display and/or download custom order information.
The following link from Amazon gives a brief overview on how to fulfill custom orders: https://sellercentral.amazon.com/gp/help/help.html/?itemID=201822830&ref_=ag_201822830_h_r1_cont_sgsearch
219 votesHi! We’re still looking into the ability to add support for Amazon custom orders. We are still looking into how to effectively import Amazon Custom orders and extract their unique Amazon Custom data from the feed to properly populate into the order detail. As we get updates on this feature, we will keep you posted.
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Have different printers for international vs. domestic labels
Please enable a feature that you can choose what printer will print labels. To be more specific: we want to print International Priority and express with the regular printer and the rest of the labels in the 4x6 printer.
190 votesThe product team will review your request and you’ll hear from us once we have made a decision.
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International currency.
First, I would be appreicated your service!
I've been downloading "Order-Dara Export" from the order.
But I also would be nice if I can see "Currency" there.
When I get GBP 54.66 order, I was able to see as USD 54.66.
Hope to be added Currency tab for international orders and stores.
Thanks.172 votesHi! ShipStation is still in the process of understanding the best way to address multiple currencies within a single ShipStation account. We greatly thank you for your patience as we work towards supporting this much-desired feature.
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Track Customer Order Frequency. Ability to place rules based on a customer's order
Track Customer Order Frequency. Have the ability to place rules, report on the number of orders a customer has placed. For example: Joe has placed 3 orders, he receives a free gift. Adding a step to that, the frequency a particular item/sku gets ordered.
164 votesHi @everyone!
Thank you for your feedback on this idea and letting us know how you would use tagging/rules to identify those repeat or first time customers- your use cases for this feature really help us shape how it would best fit into your workflow. Please keep commenting if you have new ideas so that we can best design this feature with your needs in mind. Our product team is still reviewing this idea and we’ll let you know once a decision has been made.
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integrate with overstock.com
Integrate shipstation with overstock.com. Teapplix does & we don't want to switch!!
162 votesHi everyone! While Overstock does not have a direct integration with ShipStation at this time, we do partner with third party solutions that will import your Overstock orders into ShipStation. There are a few options, so to get the best solution for importing your Overstock orders, fill out the information here:
https://info.shipstation.com/new-integration-requestand one of our Channel Account Managers will reach out to you to go over your best available options.
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USPS Return Shipping Label without paying postage up front
The ability to take advantage of USPS Merchandise Return Service and have an option to print a return label with every shipment or selected shipments and not have to pay for the postage unless the customer uses it. I believe this is available through API only and there may be a form you have to submit to USPS: https://www.usps.com/business/merchandise-return-service.htm
160 votesWe’re looking into what it would take to build this feature for you. Currently in order to do USPS returns each of you would require your own USPS returns account which costs ~$1,000 per year with USPS. We are researching possible solutions that would not require that expense.
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155 votes
Hi @all
Thanks for leaving your thoughts, everyone! Our product team will review your idea and we’ll let you know once a decision has been made.
For now, please leave your votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features.
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API - multiple packages
It would be great to be able to automate multiple packages per order through the API.
151 votesThe product team will review your request and you’ll hear from us once we have made a decision.
Please comment back here so other users can add their thoughts to yours.
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Ebay Delivery Guarantee
Ebay has introduced a new "Delivery Guarantee" that offers us the ability to guarantee delivery time OR handling time for packages.
If we choose the Guaranteed Handling Time option, Ebay will guarantee the delivery, and if it's late, they'll refund the customer the shipping. The only catch is they are (so far) going to require we use Ebay labels to print postage for packages, which is time consuming versus using ShipStation. Could your API developers please reach out to Ebay and see if we could get ShipStation as a "qualified provider" so we can keep using SS and still be…
151 votesHi everyone, thanks for bringing this up! Our product team will review your idea and we’ll let you know once a decision has been made.
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Allow Custom Shipping Method
Would like to be able to add a custom shipping method, for example Customer Pick Up, or Pallet Delivery.
Sometimes we also ship to a marketplace with shipping labels provided by the marketplace, however we'd still like to process the order through Ship Station, just not use our UPS/Fedex account, for example. At present there doesn't seem to be any way to override the shipping presets.
143 votesThanks for leaving your thoughts, everyone! We’ll keep this in mind; for now, please leave your votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features.
For now, as an alternate workflow suggestion, you could be marking these orders as shipped. You would want to set the carrier to “Other”, and then use the tracking field for your “Pickup” or “Pallet Delivery” custom message.
Here’s an article to go over marking orders as shipped in case its needed: https://help.shipstation.com/hc/en-us/articles/206640507 -
Allow users to select orders in a list and bulk email those customers
We do a lot of presales on shirts that can't be shipped right away when sold. It would be nice if we could select orders from any list of orders and send an email to those customers. It would just be another action at the top of an order table like hold until, mark as shipped, etc. It would open a dialog that would allow us to put in a subject and a body for an email to update the customers about the status of the items they have ordered. This would cut down on a LOT of support emails…
131 votesHey @Everyone,
Thank you for your feedback, we are actively reviewing this feature and appreciate all of your comment and votes.
The product team will review your request and you’ll hear from us once we have made a decision.
Please continue to share your ideas and additional information about how you’d use this “bulk email” feature by posting here in the forum.
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CommerceHub Integration
You really need to integrate with CommerceHUB. WE just signed up with HomeDepot.com online portal and the require the use of CommerceHUB to fulfill orders through their system. This is a large company that services huge online companies like bestbuy, walmart, toysrus and more. Please get an integration set up asap and take over the shipping integration world!
128 votesThanks for bringing this up! This idea is definitely on our radar, but we would like to see more interest from other users before we pursue a partnership. If you know any other users that are interested please send them here!
As developing a seamless integration typically requires cooperation from both parties, we recommend reaching out to CommerceHUB and expressing your interest in an integration to help expedite this process.
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Add a duplicate order feature
Currently during an exchange, we reship the original order and then have to change the packing slip by hand writing the changes. While we could create manual orders for each of these, right now customer information does not automatically fill in all of the time when creating an order. When this happens we can go to the customers tab and then search for the customer and then create an order from there, but this seems like an extra step. It would be convenience to have a "duplicate order" button that would create a new order to the same recipient directly…
124 votesHi, everyone! Thanks for showing your support here! Can you tell us more about what you would use this feature for?
From the previous comments it looks like some users are looking to use this for exchanges or more accurate accounting. Do you all agree?
What do you think about our re-ship feature? Every time you re-ship an order, we will show you all the tracking numbers related to that order and its status. You’re able to change the order details for each label you re-ship.
More info on re-ship (not to be confused with re-print): https://help.shipstation.com/hc/en-us/articles/206638607
Please let us hear your comments in the forum and add your ideas with other users so we can get the full picture!
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Etsy gift wrap/gift message integration
Etsy is getting ready to integrate gift wrapping and gift messages into their sales platform. I'm hoping there will be an alert for each order containing this information within ShipStation once it goes into effect. Gift messages are going to be made available to all orders at no charge, so every Etsy seller will have to deal with them whether they want to or not, and I am concerned I'll get a gift message request and not know about it.
Ideally, I would also like to see a way to print ONLY gift message packing slips and not every packing…
122 votes -
Use Shipstation to manage SHIPPING MATERIALS!
Today we use Shipstation's workflow engine to make shipping box/envelope decisions for us. As an example, if an order comes in that is below 13oz, it would go into a "custom 13oz box" and if it's between 14-16oz it goes into another, and on and on. This has become a fully baked solution for us, and it's working great.
Where we stumble on this is that we have no place to manage our shipping MATERIALS. Not inventory, per se, but actually the count of the boxes, tape, bubble wrap, and such. Maybe it's not worth managing, but for us, if…
121 votesThanks for letting us know your thoughts. We see a lot of value in your idea and we would like to know more on your current workflow when managing the inventory of shipping materials.
Once we can gather more feedback from our users with this need and do some research ourselves, the product team will review your request and you’ll hear from us once we have made a decision.
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