Product Feedback & Fresh Ideas

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  1. Scan and Verify Product UPC to make sure to Ship right product and Quantity

    Ability to Scan and Verify the UPC code of the product get shipped for the individual order.

    So, this will eliminate the WRONG item being shipped and Wrong Quantity being shipped.

    Also "Ship Order" button activates only when the right product(s) is scanned and right quantity is scanned for the order.

    Products that does not come with UPC may be shipped by manually entering item SKU in the barcode scan field.

    572 votes
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    141 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for leaving your thoughts, everyone! We’ll keep this in mind; for now, please leave your votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features.

  2. A rule to split an order and to combine an order! Please!

    If there is an automation rule to split an order and combine orders, that would make life a lot easier!

    299 votes
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    104 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for your input, everyone!

    We are still looking into implementing rules for splitting and combining orders.

    There are already great comments here, but more ideas for implementation and your personal workflow is always welcome.

    Could you give us more information on what you use this for? How often do you experience this?

  3. Customizable Pick List

    We have customizable Packing Slips, how about custom Pick Lists?

    279 votes
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    94 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  4. Automatic printing of Packing Slips for new orders

    Because this original request I made for this was closed when an unrelated feature was introduced, I'm creating a new one.

    I would very much like to be able to have the automation in ShipStation be able to print. This would allow me to have it automatically print all new orders that have downloaded, so that warehouse personnel know an order has come in when the printer starts spitting out packing slips. This is something we're used to having in a different product we switched from to ShipStation and it's the main thing we miss. With printing being done through…

    234 votes
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    64 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →

    Hi @everyone,

    So, just to help us better understand, would this idea work best for you if it automatically printed whenever an order came in? So, say, an order comes in on Sunday at 4:00 a.m., it should print then. Or would it be better if whenever you log in to ShipStation and have it active that you would prefer to have the packing slips printed out then?

  5. give us a way to create a "bill of goods" for SKU's that are kits

    A lot of the SKU's we sell are actually kits of several different items bundled together (example - 200 current comic book bags and boards). Given the current limitations of eBay/Amazon/Shipstation, we are forced to create mutant SKU's for kits like that (for example, this SKU might be something like 2-PACKS-CUR / 2-PACKS-BBCUR, which means 2 packs of current bags and 2 packs of current boards). This isn't the best way to sell kitted items. Most good inventory systems allow you to create a "bill of goods" that will show up underneath a kit SKU. For example, this would show…

    217 votes
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    53 comments  ·  Product Management  ·  Flag idea as inappropriate…  ·  Admin →

    Hi @Daniel, currently, our product team is still reviewing ways that this could be implemented. As we continue reviewing this request, any feedback or insight you all have on how your current integrations with ShipStation pass item-level information on kits/bundles will greatly help us to best find how we can support this within our system with the best account-wide support for any and all marketplaces sending these Bill of Goods over to us.

  6. Support for Amazon Custom orders

    For sellers that have access to Amazon Custom, it would be very helpful to provide the capability to display and/or download custom order information.

    The following link from Amazon gives a brief overview on how to fulfill custom orders: https://sellercentral.amazon.com/gp/help/help.html/?itemID=201822830&ref_=ag_201822830_h_r1_cont_sgsearch

    169 votes
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    Hey @everyone

    Thank you all for your continued patience and feedback as we look into having Amazon Custom orders be imported into ShipStation. We definitely understand the demand for this feature and want you all to keep letting us know how supporting Amazon Custom orders will help your business.

    We’ll keep you posted with any new updates to this as they come up. Again, thanks for your support on this!

  7. Have different printers for international vs. domestic labels

    Please enable a feature that you can choose what printer will print labels. To be more specific: we want to print International Priority and express with the regular printer and the rest of the labels in the 4x6 printer.

    166 votes
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    77 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  8. USPS Return Shipping Label without paying postage up front

    The ability to take advantage of USPS Merchandise Return Service and have an option to print a return label with every shipment or selected shipments and not have to pay for the postage unless the customer uses it. I believe this is available through API only and there may be a form you have to submit to USPS: https://www.usps.com/business/merchandise-return-service.htm

    156 votes
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    We’re looking into what it would take to build this feature for you. Currently in order to do USPS returns each of you would require your own USPS returns account which costs ~$1,000 per year with USPS. We are researching possible solutions that would not require that expense.

  9. Ability for scale to automatically read weight without having to click scale button

    It would save a lot of time and another step if the scale was able to automatically identify the weight on the scale without having to click the scale button each time a new order is brought up. It would make the program easier to use, allowing the users to use it more efficiently. In addition it would be nice to be able to weigh multiple packages instead of entering weights manually!

    155 votes
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    38 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  10. Track Customer Order Frequency. Ability to place rules based on a customer's order

    Track Customer Order Frequency. Have the ability to place rules, report on the number of orders a customer has placed. For example: Joe has placed 3 orders, he receives a free gift. Adding a step to that, the frequency a particular item/sku gets ordered.

    151 votes
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    51 comments  ·  Customers & Email Communication  ·  Flag idea as inappropriate…  ·  Admin →

    Hi @everyone!

    Thank you for your feedback on this idea and letting us know how you would use tagging/rules to identify those repeat or first time customers- your use cases for this feature really help us shape how it would best fit into your workflow. Please keep commenting if you have new ideas so that we can best design this feature with your needs in mind. Our product team is still reviewing this idea and we’ll let you know once a decision has been made.

  11. Combine orders automatically

    Auto combine feature for multi orders when they have the same shipping address.

    145 votes
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    53 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for voting, everyone!

    The product team will review your request and you’ll hear from us once we have made a decision.

    In the meantime, how often do you combine orders each week? Are there times you do not want to combine orders even though they are going to the same location?

    Feel free to add any more information that will help us make an informed decision by commenting here in the forum!

  12. integrate with overstock.com

    Integrate shipstation with overstock.com. Teapplix does & we don't want to switch!!

    142 votes
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    Hello!

    Thank you so much for voting on this feature and helping us continue to improve ShipStation. We are currently reviewing an integration with Overstock and will be sure to update you once we have made a final decision.

    As developing a seamless integration typically requires cooperation from both parties, we recommend reaching out to OverStock.com and expressing your interest in an integration to help expedite this process.

    Thanks again,
    ShipStation

  13. API - multiple packages

    It would be great to be able to automate multiple packages per order through the API.

    140 votes
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  14. International currency.

    First, I would be appreicated your service!
    I've been downloading "Order-Dara Export" from the order.
    But I also would be nice if I can see "Currency" there.
    When I get GBP 54.66 order, I was able to see as USD 54.66.
    Hope to be added Currency tab for international orders and stores.
    Thanks.

    134 votes
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    57 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Hi! ShipStation is still in the process of understanding the best way to address multiple currencies within a single ShipStation account. We greatly thank you for your patience as we work towards supporting this much-desired feature.

  15. 129 votes
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    Thanks for your feedback. Currently, UPS doesn’t expose SmartPickup to us in the way that they do with other features. If there are any updates on information we receive about UPS SmartPickup we will notify everyone here!
    In the meantime we still appreciate your comments, votes, and ideas!

  16. Allow users to select orders in a list and bulk email those customers

    We do a lot of presales on shirts that can't be shipped right away when sold. It would be nice if we could select orders from any list of orders and send an email to those customers. It would just be another action at the top of an order table like hold until, mark as shipped, etc. It would open a dialog that would allow us to put in a subject and a body for an email to update the customers about the status of the items they have ordered. This would cut down on a LOT of support emails…

    125 votes
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    59 comments  ·  Customers & Email Communication  ·  Flag idea as inappropriate…  ·  Admin →

    Hey @Everyone,

    Thank you for your feedback, we are actively reviewing this feature and appreciate all of your comment and votes.

    The product team will review your request and you’ll hear from us once we have made a decision.

    Please continue to share your ideas and additional information about how you’d use this “bulk email” feature by posting here in the forum.

  17. Ebay Delivery Guarantee

    Ebay has introduced a new "Delivery Guarantee" that offers us the ability to guarantee delivery time OR handling time for packages.

    If we choose the Guaranteed Handling Time option, Ebay will guarantee the delivery, and if it's late, they'll refund the customer the shipping. The only catch is they are (so far) going to require we use Ebay labels to print postage for packages, which is time consuming versus using ShipStation. Could your API developers please reach out to Ebay and see if we could get ShipStation as a "qualified provider" so we can keep using SS and still be…

    125 votes
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  18. Allow Custom Shipping Method

    Would like to be able to add a custom shipping method, for example Customer Pick Up, or Pallet Delivery.

    Sometimes we also ship to a marketplace with shipping labels provided by the marketplace, however we'd still like to process the order through Ship Station, just not use our UPS/Fedex account, for example. At present there doesn't seem to be any way to override the shipping presets.

    122 votes
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    39 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    “Thank you for bringing this up! To understand this better, how are you doing this today? And what’s the most frustrating part about it?

    Please comment on this thread so we can gather research to see if this is something which could be introduced in the future."

  19. Add a duplicate order feature

    Currently during an exchange, we reship the original order and then have to change the packing slip by hand writing the changes. While we could create manual orders for each of these, right now customer information does not automatically fill in all of the time when creating an order. When this happens we can go to the customers tab and then search for the customer and then create an order from there, but this seems like an extra step. It would be convenience to have a "duplicate order" button that would create a new order to the same recipient directly…

    109 votes
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    45 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Hi, everyone! Thanks for showing your support here! Can you tell us more about what you would use this feature for?

    From the previous comments it looks like some users are looking to use this for exchanges or more accurate accounting. Do you all agree?

    What do you think about our re-ship feature? Every time you re-ship an order, we will show you all the tracking numbers related to that order and its status. You’re able to change the order details for each label you re-ship.

    More info on re-ship (not to be confused with re-print): https://help.shipstation.com/hc/en-us/articles/206638607

    Please let us hear your comments in the forum and add your ideas with other users so we can get the full picture!

  20. Create sales tax report

    Would love to see a report for sales tax paid by shipped to state.

    108 votes
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    19 comments  ·  Insights & Reports  ·  Flag idea as inappropriate…  ·  Admin →
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