Product Feedback & Fresh Ideas

ShipStation’s Feedback and Fresh Ideas Forum is moving!


We have started the process of moving our ideas forum to a new home in the ShipStation Community.

As of August 4th, 2021, this Feedback and Fresh Ideas Forum is no longer accepting new ideas, votes, or comments. However, this forum will remain visible until shortly after the new Ideas board on the ShipStation Community goes live. After that date, this forum will no longer be visible.

If you would like to post an idea after August 4th but before the new Ideas board is live, we have created a temporary discussion board in the community for you to do so. Once our new Ideas board is live, our moderator will move all posts to their permanent home.
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ShipStation has used this same forum since we released our very first version back in 2011. In that time, we’ve implemented hundreds of our users’ ideas! But, as our users and our product has evolved, we’ve realized the way we seek and manage our users’ feedback must evolve as well. Starting in September, all feedback and ideas discussions will take place in the Ideas board of the ShipStation Community

If you are not already a member of the ShipStation Community, please join! You can participate in user discussion boards, read exclusive community blog posts, earn rewards through community exclusive events, and much more. To join, go to community.shipstation.com and click the profile icon. You’ll be prompted to log in to your ShipStation account and then redirected back to the community where you can set your unique username and customize your profile (if you wish). Once registered, you can participate in any discussion on the community. 


What will happen to the existing Feedback and Fresh Ideas posts?


Unfortunately, we cannot move all ideas to the new Ideas forum. The posts we are not moving are being set to the  "Archived" status in this forum.


The posts we do move will maintain their statuses, voter count, comments, and link to the original poster. 

Posts we will move to the new Ideas board: 

  • All posts in Started, Planned, and In Consideration Queue statuses.
  • Some posts in the Under Review status or with no status, based on post age, recent activity, vote count, and relevance.
  • Posts that have been set to Completed within the last 12 months.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. New country

    Hi, when are you having ShipStation available for Mexico? We already use ShipStation in US and Canada, and we are opening a new market (Mexico) and will ove to use SHipStation there as well.

    1 vote
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    In consideration queue  ·  0 comments  ·  International Shipping  ·  Flag idea as inappropriate…  ·  Admin →
  2. Add your own carriers to mark as shipped list

    We use a variety of shipping and freight options that are not available as carriers in shipstation. When we choose a shipping company outside of shipstation we will come back and manually mark the order as shipped. But when we go to select the carrier we are using, they are not available so we have to select "Other".

    We should be able to create CARRIERS so we don't have to select "other" for every outside shipping company. Adding new carriers would make it easier to keep track of which carrier was used instead of relying on a tracking number and…

    14 votes
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    5 comments  ·  Shipment Management  ·  Flag idea as inappropriate…  ·  Admin →
  3. Allow customers to create Return Labels without prior shipments

    We sell repair services online where we have our customers ship their items to us (via Return Label) and then we ship the items back to them after being repaired. It's a two-way shipping in reverse. We need to give our customers the ability to ship to us with Return Label, but your system only allows them to create Return Labels for orders that have already Shipped. Give customers the ability to ship items to vendors. This is greatly needed for online repair services and nobody supports. The shipping/fulfillment provider that finally starts to offer a solution for this will…

    1 vote
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    0 comments  ·  Returns Management  ·  Flag idea as inappropriate…  ·  Admin →
  4. Attach already generated 3rd party shipping label to order

    Occasionally our customers will submit a shipping label along with their order. If we could somehow attach their shipping label to an order in Shipstation that would be great.

    1 vote
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    In consideration queue  ·  0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  5. Be able to report & sort by Category Reporting

    You have "Reporting Categories" with NO reports? We need a way to do a report by category, I really don't see the reason to add "Reporting Categories" as a feature and then have no way to do a report even of sales that you can do/sort BY category. I wasted a lot of time thinking that reporting categories meant something.... PLEASE fix this and add the report part to this!

    7 votes
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    0 comments  ·  Insights & Reports  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your feedback!

    Currently the reporting categories field appears in the Product exports CSV and the Product Sales Insights reports. But we do agree that we should extend the availability of this data beyond those two reports.

    We will take this request into consideration in future product planning!

  6. let US based company create AU or EU labels

    My company is US based and recently opened distribution centers in Europe and Australia.
    I can add more of my storage places in Australia but cannot connect to "Australia Post" , same goes to Europe.
    would have like to be able to create Australian labels from my Australian storage unit to customers same as for Europe.

    2 votes
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  7. Add Picked Up, Hand Delivered as Mark as Shipped carrier options

    When I hand deliver or the customer picks up and I manually mark it as shipped, it requires me to select a carrier, so can you make a carrier in the drop-down that is "picked up" and does not request a tracking number to be put in and maybe make another carrier that is "hand-delivered" or "self-delivered" and also does not require a tracking number?

    422 votes
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    109 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your feedback and supporting comments!

    We’ve sent this feedback to our product team to consider in our 2021 roadmap.

    We encourage you to continue to vote and comment on this request to let us know any details around this feature that may help you solve your specific business challenges.

  8. View Sku's option instead of Descriptions

    can we have option to display sku's instead of or with (Check Box or something) the descriptions. We have items with the same description. so its hard to tell what it is.

    2 votes
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    0 comments  ·  Insights & Reports  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your feedback!

    Just to clarify, is this about viewing item SKUs in the Sales Trends and Product Highlights Insights pages?

    If so, we’ll be taking this under consideration as we plan several improvements to reporting in ShipStation in 2021.

    If this request is about viewing SKUs in another part of the ShipStation UI, please clarify in a comment. Thanks!

  9. We have multiple workstations fulfilling / shipping orders. We need option to restrict multiple users to see orders assigned to some else

    We have thousands of orders
    5000 assigned to User 1
    5000 assigned to User 2
    10 workstations fulfilling orders - I want
    5 stations to see only orders assigned to User 1 and
    5 stations to see only orders assigned to User 2

    4 votes
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    1 comment  ·  User & Account Mgmt  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your feedback!

    We are looking at a lot of options around permissions and user management in 2021, so this feedback is very helpful. We’ll keep in consideration as we plan our user management roadmap.

    We’d like some additional information, if you can provide it.

    It sounds like you could need to permit or restrict viewing orders based on user, but possibly also based on workstation. Could you clarify your use case a bit here?

    It also sounds like the the Assignee filter might be a possibility, if the user is an admin and can already view all orders. You would just filter by username so you could quickly see all orders assigned to that user. You could even create a custom view that saved that filter, that way you could easily just click on the view anytime you wanted to view orders that matched that filter. Review…

  10. It would be helpful if it showed which user and what time an order's packing slip, order summary, or pick list were printed.

    It would be helpful if it showed which user and what time an order's packing slip, order summary, or pick list were printed in the order history

    3 votes
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your feedback!

    Some of this you can currently do. If you hover your cursor over the Label Printed or Packing Slip printed icon on the Shipments grid, we do show the date and time that occurred. But we don’t yet show which user did it.

    We’ll take this into consideration when we do our next round of product roadmap planning.

  11. Report Shipments by master SKU instead of Alias SKU

    We would like to be able to run reports by master SKU.

    We use many aliases under 1 master SKU. sometimes up to 15 aliases per SKU. We have about 500 master SKUs. Sometimes we don't want to see all that data.

    We run this report most often:
    Shipments > Shipped Items > A list of items shipped during a specified date range summarized by SKU.

    We would love to be able to run this report by the master SKU instead of seeing every alias in the report.

    1 vote
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    0 comments  ·  Product Records  ·  Flag idea as inappropriate…  ·  Admin →
  12. Allow Package Size Drop Down for Multiple Package UPS shipments

    Allow Package Size Drop Down for Multiple Package UPS shipments.

    As soon as you enter 'Ship Multiple Package' you lose the ability to select packages from a dropdown.

    Entering box dimensions for 35 boxes is cumbersome. Especially if I only have 4 different box sized.

    No Shipstation, package sets do not solve this problem.

    5 votes
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  13. Date Code & Lot Code tracking features

    I'd love to see a way to track date codes and lot codes on products. Currently we have many pallets of inventory all with different "best by" dates. It would be very helpful to be able to track those dates - for instance we have 1000 of one SKU, but 400 have a date of 5/30/19, and 600 have a date of 11/30/20. If this information was available in a downloadable report instead of just a top-level report of totals, this would impact my business and productivity very positively! Even if we could just post a note on the inventory…

    24 votes
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    In consideration queue  ·  1 comment  ·  Product Records  ·  Flag idea as inappropriate…  ·  Admin →
  14. Adding Custom Fields to Shipments Line Item Export

    Exporting Line Item Data via the Shipments Tab is missing the Custom Fields data option

    After clicking Advanced Options, Custom Fields does not pop up and this is a very general need for many people including ourselves.

    We need the Custom Fields Data to be on our Shipment Line Item Export for automating our shipping process.

    30 votes
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    In consideration queue  ·  3 comments  ·  Insights & Reports  ·  Flag idea as inappropriate…  ·  Admin →
  15. Average Shipping Cost by Product ID

    I would like the Shipping Cost report in Insights > Reports > Shipping Cost to have an additional filter field "Product ID" so I can calculate average shipping costs for each product. Currently that report does not specify the product ID at all.

    This will help sellers set prices on listings which are advertised as Free Shipping to the buyer.

    7 votes
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    4 comments  ·  Insights & Reports  ·  Flag idea as inappropriate…  ·  Admin →
  16. Facebook Shop integration

    Facebook made some updates on their shop. Our company is starting to take this platform more serious. I wanted to know if shipstation can start working on a Facebook shop integration

    39 votes
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  17. Flag orders that have had their address modified by ShipStation

    Nearly every online platform we sell on requires us to do at least this one thing, "Ship to the address provided by the customer" It gives us seller protection on eBay, helps our case in chargeback claims, and even A-z claims if they come up.

    ShipStation's address verification is a very useful tool however sometimes it completely changes an address, and in the flow of hundreds of orders per day we are unaware of it. This leads to return to sender, dead letter, or even mis-delivered packages and in turn, into loss of profit on sales.

    I'd like the chance…

    40 votes
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    In consideration queue  ·  3 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  18. Returns without Return Labels

    It should be possible for us to generate an RMA number without a return label. In cases where it is the customer's responsibility to pay for return shipping (Changed Mind, Ordered Wrong Product, etc) we still need to track the return for refunding.

    24 votes
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    In consideration queue  ·  2 comments  ·  Returns Management  ·  Flag idea as inappropriate…  ·  Admin →
  19. Add UPS Simple Rate

    We are adding UPS's new shipping program called Simple Rate, we need this added to ShipStation.

    257 votes
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  20. Add stock level to packing slip or pick list

    It is great to have a option of inventory source, and display current quantity on orders windows.
    However, it will be much greater to have a option to add this(current stock level) on packing slip or pick list. This feature will save our warehouse guy tons of time.
    Highly recommend!!

    22 votes
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    In consideration queue  ·  8 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
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