Product Feedback & Fresh Ideas

Discuss your business challenges with other users and come up with new ideas to get ship done.
Be sure to include real-world examples and scenarios.

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  1. Ability to Assign Users to Specified Products

    We have products being shipped by different users.
    It would be very helpful to have the ability to set up under products which user should be automatically assigned to orders on that product.

    Thank you!

    3 votes
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    Hey @Yanky!

    Thanks for trying that out.
    There’s one more alternative we can try, but I will be keeping this idea open as I do think it is a good one!

    Instead of assigning this based on SKU, you can create/assign a Tag to each product you’re wanting to assign, and then use the Tag as Automation rule Criteria, and then the action should be to assign it to the preferred user. Just remember to “Apply to open orders” when you’re applying the Tags to the products.

    I just tested this out and it works fine!
    Let us know how this works out for you.

  2. Show OrderID (ShipStations unique identifier for every order)

    We have multiple ebay channels connected to Shipstation, so we get duplicate order numbers as Shipstation is currently using eBay sales record number as order id.
    Can we get the shipstation id to show up on record because our warehouse pulls the shipstation order id to fulfill the orders

    14 votes
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    Hey @Matmul, thank you for bringing this up. Can you give us some more information on what you mean by “our warehouse pulls the shipstation order id”? For example, is your warehouse using the API for a custom app you’ve built? And how does this relate to what you’re looking at in ShipStation?

    Hopefully we can work on a something that’ll help you get the ball rolling so let us know here in the product feedback forum.

  3. Filter with untag orders

    Filter all the untag awaiting shipment orders will save us time because we process untag orders first. Without this option, we will to first select all orders and unselect all tag orders in order to get untag orders, which is not efficient.

    4 votes
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    Hi @toyngadget thanks for bringing this up! While you can’t create a filter for untagged orders you can sort your grid by the tag column. This will sort all of your orders by untagged. You can do this by simply clicking on the word “tag” in the orders grid.

    Please let us know in the product feedback forum if this helps.

  4. Make the font size bigger on the Order Summaries. Our staff eyes aren't getting better with age, and it prints to small to read.

    Two small of a font. So tiny it's ridiculous. Not all of our staff can read that small, and read it well. We are making mistakes because of it. Make it adjustable please.

    2 votes
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    Hi @MattGraunke, thank you for bringing this up! While we wait for other folks like yourself to chime in here, have you considered using ShipStation Mobile?

    You can download or preview documents on your Apple or Android phone or tablet and use the zoom feature to help you see the items on the document better.

  5. Hide Insights Tab so my shippers can't see sales numbers

    I would rather that my shippers can't see my top line sales in the Insights tab. Ideally, I'd like to be able to simply turn that tab off for certain users or set permissions for certain users.

    My last shipper ended up getting fired because she was padding her hours to get paid more. I'm sure she was comparing what she thought I was "making" to what she was getting paid. If she couldn't see what I made, then I don't think there would have been a problem.

    Thank you!

    1 vote
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    Hi @Bradley thank you for bringing this up! You can hide the Insights page from your users by editing their permissions. Go to Settings > Account > User Management.

    Once there, click “edit” next to the user in question and click on the “Permissions” tab. The one you’re looking for is called “Reporting” which is located towards the bottom of the list.

    Please let us know here in the product feedback forum if this helped!

  6. FTP connection to order management system

    Currently, my order management system does not integrate with ShipStation. I would like the option to have an open FTP site

    1 vote
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    Hi @John, thank you for taking the time to bring it up! While we wait for more users to chime in, there are a few ways you can integrate other systems into ShipStation such as API, XML/custom store, and the ODBC connector (Enterprise plan only).

    To determine whether you should use the API or create a custom store, read here: https://help.shipstation.com/hc/en-us/articles/205928478

    You can read more about our ODBC connector here: https://help.shipstation.com/hc/en-us/articles/226123307

  7. Customer Search Efficiency

    In addressing customer support emails, I frequently use the "Customers" tab to search for order histories. This always gets the job done, but with one minor grievance. When opening that page, all the customers I have ever had are immediately loaded, and I have to wait for that to load before conducting my search. (If I try to search before all customers are loaded, the page essentially refreshes and removes the search term I enter)

    This wasn't an issue when I had only a few hundred customer records. Now that I have thousands, this initial load can take quite a…

    3 votes
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    Hi @soysaucesam! Thanks for bringing this up! I understand searching for customers is becoming a growing pain as you gain more. What do you think about limiting the number of rows that show up on your Customers page? You can change the number of rows at the bottom of the page to view only 100 rows at a time to reduce load times.

  8. Create a New Label based on a specific Order Number

    I would like to be able to create a brand new shipping label based on the address from a specific order number. Ideally I would search the order number under shipments and then select it and there should be an option that says "create new shipping label". There should be an option to pre populate just the address or the entire order information.
    This would be really helpful for us since we do subscription products and we based the shipping address based on the original order used to buy the subscription.

    3 votes
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  9. Support Square POS transactions

    We have a ShipStation account and use Shopify for eCommerce and we also have a retail location using Square POS. We often get customers that want to buy in store and have product shipped. Is there a way to integrate Square POS with ShipStation? All I've seen is that ShipStation only integrates with Square web sales and we don't use their web platform.

    31 votes
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    Thanks for bringing this up! We’ll keep this in mind and would like to see more interest from other users before we pursue a partnership. If you know any other users that are interested please send them here!

    As developing a seamless integration typically requires cooperation from both parties, we recommend reaching out to Square and expressing your interest in an integration to help expedite this process.

  10. It would be great to have an option modify a specific store connection for international (example: mexico)

    To have an option to modify a specific store connection for international

    1 vote
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    Hey @JoAnn!

    Thanks for your feedback!
    Would you mind elaborating a bit more about what type of International modifications you’d like to make for specific store connections?

    Any details you can give us including why this would be useful and what you’re currently doing to accomplish this would be great!

  11. I need BLUETOOTH function in shipstation.

    I need BLUETOOTH function in shipstation in case my internet went down and I can use my phone to print using shipstation mobile.

    1 vote
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    Hi @Chien! Thank you for bringing this to our attention. When using ShipStation Mobile to print documents directly to your printer requires the use of ShipStation Connect and the internet. While we wait for other users to chime in, let us know if any of these solutions can help.

    As you pointed out, ShipStation Mobile doesn’t support printing via bluetooth. If you wanted to print via bluetooth, you can download your labels and other documents directly to your phone’s memory card and connect your phone to your bluetooth printer (which may require a third party application).

    Another way to print your documents is by downloading the documents to your phone, removing the memory card from your phone and manually upload the files to your computer to print to your printer.

  12. Implement more of Jet.com API: Bullets, Additional Images

    If using SS only, the only way to edit product listings on Jet is through the SS Product interface, which lacks product bullets and additional images, key to a good looking listing on Jet.com

    9 votes
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    Thanks for this valuable feedback everyone! The more detail for what is being requested the better. We’ll keep this in mind as we move forward with updating and improving the current Jet integration.

    If you know of other users that have ideas for this integration, or come up with more feedback please don’t hesitate to post it here!

  13. Setting IF statements in Emails

    Hi,

    I would like to have the ability to have IF statements within an email template.
    For example;
    If tracking field is NOT blank then write 'your tracking number is [Tracking Number]'.
    If it is blank then say your package has shipped.

    This has many possibilities.
    If status equals Hold do this. If package equals processed do that.

    That would be a very cool feature.

    Thanks.

    1 vote
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    Hi @aronl thanks for bringing this up! While we wait for others to chime in, I’d like to see if there’s something we can do today to help. Have you considered making multiple templates?

    For example, you can have one packing slip template with the message “Your order has shipped” and another packing slip template with the message “Your tracking number is…”. Then you can apply this template to multiple orders at once with bulk actions or apply it individually from the order details window.

  14. Consolidate scan forms

    There should be a way to consolidate scan forms into a single document. We have three separate brands that all ship from the same address. They have to be set up as separate "ship from" locations for branding purposes. But, there's no need to present so many different scan forms to the post office.

    1 vote
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    Hi @Jennifer, thank you for taking the time to bring this up! To reduce the number of ship from locations and scan forms you have to generate, you can override the company name of your ship from using your store settings.

    As seen in the first picture here, the checkbox under “Company Name” needs to be checked off: https://help.shipstation.com/hc/en-us/articles/115003856207

    And once you’ve done that, the store’s company name will always be used on the ship from address so you’ll be free to have one ship from location!

    Please let us know here in the Product Feedback forum if you have any questions or if this wasn’t what you were referring to.

  15. Please make it possible to change from 3rd party to default from settings

    For some reason my billing on the labels was changed for a 3rd party billing which was making me that its unable to change my billing preferences back to default with out having to go into every single order and changing it there which can be very annoying when you need to process 200 orders. I Shipstation can put the billing prefrences in the settings it would go a long way.

    3 votes
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    Hi @emanuel, thanks for bringing this up! If I follow you correctly, you can change the billing party for multiple orders at once by using Bulk Actions. You’ll find this under the Other Actions menu.

    Please let us know here in the Product Feedback forums if this helped or if this wasn’t what you were referring to.

  16. Number of SKUs by shipper

    It would be great to know how many of a particular product any of our shippers has sent. For example, with Products 1, 2, 3, and 4, I'd like to know how many of products 1 and 3 John Doe shipped last week. I'd also like to know if Jane Doe mostly ships product 4, or a mix of products.

    1 vote
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    Thanks for your great idea!
    We’ll keep this in mind but would like to see more interest from other users before we pursue this new feature. If you know any other users that are interested please send them here!
    For now, others may leave their votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features.

  17. Fraud Risk Alerts

    I would like to help try to flag orders that may be fraudulent. Like the fraud risk alerts on shopify, if it could alert us when the billing and shipping address are different so we can determine our risk and decide if we would want to ship.

    8 votes
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  18. Quickbooks Online integration

    When importing orders into Quickbooks Online it sets the Sales Receipt date to the day I import them. Why not set the date to the shipping date? Please fix this. It makes no sense to use the import date and at least the shipping date would be more accurate as to when the order occured. Imagine importing 300 orders from August and then having to go back and fix the date on each one because you imported them in October.

    7 votes
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  19. International C.O.D.'s

    We are currently experiencing a huge wave of international orders. A few customers have requested for COD. We are able to make the shipment work by going through Fedex.com and manually ship the order through them, but it is plenty more work for the shipping department to create a Commercial Invoice through their website.

    3 votes
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  20. International bar code is undersized

    Looking at the USPS requirements (can be found here - https://ribbs.usps.gov/intcustomsforms/documents/tech_guides/GuidelinesforPrivatelyPrintedCustomsDeclarationForms.pdf) the bar code that is printed on International labels is under sized. This makes it difficult for some scanners to pick up the bar code depending on what printer you are using. I'm surprised that ShipStation is adhering to USPS requirements.

    2 votes
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    Hey there!

    This is a known issue and our Developers are working on it.

    We will let you know once we have any updates on this.

    In the meantime, feel free to leave other feedback, votes, and comments for us!
    Thanks.

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