Product Feedback & Fresh Ideas

Discuss your business challenges with other users and come up with new ideas to get ship done.
Be sure to include real-world examples and scenarios.

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  1. Change the default quote rate in the calculator to residential

    It would be good if the calculator tool ( which is in an API the tool that quotes an order in third part sales software's ) could change the default commercial quote rates to residential, i know that you can change it manually for every single time you want to quote, but when you receive thousands of orders a month this makes a company like ours get hit by a loss of almost 40 thousand dollars just in the month of December. Because the commercial rate is anywhere from $1.00 to $4.00 less than the residential. So please make this…

    6 votes
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    0 comments  ·  Shipment Management  ·  Flag idea as inappropriate…  ·  Admin →

    Hi @Deborah Calderon Senda de Vida, thank you for bringing this up. In the app, there isn’t a way to change the default state to the rate calculator. If you’ve got the resources available, you can use the API to build a small widget for quoting your residential customers. The field “residential” would need to be set to “true” in every request you send.

    Here’s a link to our developer documentation on this: https://www.shipstation.com/developer-api/#/introduction/integrating-with-shipstation

    Please let us know here in the forum if this helps.

  2. Apply package set to orders in bulk (or allow presets to have multiple packages)

    We currently import our orders using a CSV to Shipstation from our internal database. 95% of our orders are standard "kit" configurations consisting of two boxes with the same dimensions and weights each time. We always ship these orders via Fedex.

    It would be very helpful to be able to configure the order using two boxes in bulk for these orders. Upon researching this capability, it appears that it is possible to configure and apply a preset in bulk, but the preset only allows one box (not multiple ones). There is a package set feature that allows multiple boxes to…

    35 votes
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    10 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for your great idea! We’ll keep this in mind but would like to see more interest from other users before we pursue this idea. For now, please leave your votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features. If you know any other users that are interested please send them here!

  3. We regularly combine shipping and refund our buyers if they made several separate transactions and didn't receive the combined shipping disc

    We regularly combine shipping and refund our buyers if they made several separate transactions and didn't receive the combined shipping discount automatically.

    As of now, we are just manually tracking our combines as we make them in Ship Station by writing them down at the end of each day. Then our office manager get's the list and manually refunds these customers. There is so much room for human error in this system that we are constantly missing refunds and customers are getting upset.

    Is there any way to generate a daily report of the orders that we have combined? That…

    1 vote
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    1 comment  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Hey there!

    Thanks for your great idea!

    While there isn’t currently a way to do this, I hope you’ll find this suggestion useful.

    Anytime an order is combined for your needs, you can tag an order (that you will create and name), and at the end of your day you can filter for said tagged orders and view this way! While this still leaves a small window for human error, it will be easier to pull all combined orders in a single view.

    After you have all orders filtered this way, you can also do a custom export to stand in as the “Report” you desire.

    For now, we will keep this idea open for others to comment and leave their feedback on. If you have any issues with the suggestion provided, please don’t hesitate to reach out to our support team!

  4. 1 vote
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    1 comment  ·  Insights & Reports  ·  Flag idea as inappropriate…  ·  Admin →

    Hi @Brian, after further review, if you’re looking to project how much product you need based on trends, have you looked into the Product Highlights dashboard on the Insights page?

    If you’d like more data, the Reports tab on the Insights page will also show you similar information in a table form. One report that may interest you is the “Item Demand Summary”. You can filter by order date to focus on a specific time period.

    Lastly, if you’d like to know more information about the products you’ve shipped you may want to look into creating a custom formatted export from the Shipments page. Here’s more information on that: https://help.shipstation.com/hc/en-us/articles/115001589587

    Please let us know here back in the product feedback forum if you have other questions.

  5. 3rd Party Insurance Providers

    At the moment, we can only insure our packages via carrier of our choice (FedEx and UPS) or Shipsurance. But unfortunately even with discounted rates from Shipsurance, prices are still too high and we like to be able to connect a different Insurance provider (3rd party)
    This will save us lots of money and allow us to use a familiar and trusted service provider.

    1 vote
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for your great idea! We’ll keep this in mind but would like to see more interest from other users before we pursue this idea. For now, please leave your votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features. If you know any other users that are interested please send them here!

  6. Patreon

    I deliver products every month using the website "Patreon". It's a monthly subscription, that my followers pay to me to support my business. In return, I send them prints both monthly and every 6 months. Having shipstation connected to it, would be absolutel amazing!

    4 votes
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    Thanks for bringing this up this great idea! We’ll keep this in mind but would like to see more interest from other users before we pursue a partnership. If you know any other users that are interested please send them here!

    As developing a seamless integration typically requires cooperation from both parties, we recommend reaching out to Patreon and expressing your interest in an integration to help expedite this process.

    (Also, congratulations on your artistic success!)

  7. Please add "Shipments by Store" to the Insights Overview

    Please add "Shipments by Store" to the Insights Overview. This would be a very useful for allocating per shipment fulfillment charges between stores for example.

    6 votes
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    0 comments  ·  Insights & Reports  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for your great idea! We’ll keep this in mind but would like to see more interest from other users before we pursue this idea.
    For now, please leave your votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features. If you know any other users that are interested please send them here!

  8. 2 votes
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    Thanks for your great idea! We’ll keep this in mind but would like to see more interest from other users before we pursue this idea. For now, please leave your votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features. If you know any other users that are interested please send them here!

  9. Multiple location shipping of a single order

    We want to apply multiple location shipping of single order through ship station. I want to ship my single order to multiple locations/places at the same time. Is it possible to ship station? Does ship station provide this ability through API? Because I need to implement this thing in PHP platform.

    I wish to deliver my single order to multiple shipping locations. like if I have purchased watch then I want to deliver that watch to multiple locations like 1 for New York residence another one for Florida residence at the same time with same order checkout.

    Let me know…

    6 votes
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    1 comment  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  10. Ability to Assign Users to Specified Products

    We have products being shipped by different users.
    It would be very helpful to have the ability to set up under products which user should be automatically assigned to orders on that product.

    Thank you!

    3 votes
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    2 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Hey @Yanky!

    Thanks for trying that out.
    There’s one more alternative we can try, but I will be keeping this idea open as I do think it is a good one!

    Instead of assigning this based on SKU, you can create/assign a Tag to each product you’re wanting to assign, and then use the Tag as Automation rule Criteria, and then the action should be to assign it to the preferred user. Just remember to “Apply to open orders” when you’re applying the Tags to the products.

    I just tested this out and it works fine!
    Let us know how this works out for you.

  11. Show OrderID (ShipStations unique identifier for every order)

    We have multiple ebay channels connected to Shipstation, so we get duplicate order numbers as Shipstation is currently using eBay sales record number as order id.
    Can we get the shipstation id to show up on record because our warehouse pulls the shipstation order id to fulfill the orders

    16 votes
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    10 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Hey @Matmul, thank you for bringing this up. Can you give us some more information on what you mean by “our warehouse pulls the shipstation order id”? For example, is your warehouse using the API for a custom app you’ve built? And how does this relate to what you’re looking at in ShipStation?

    Hopefully we can work on a something that’ll help you get the ball rolling so let us know here in the product feedback forum.

  12. Filter with untag orders

    Filter all the untag awaiting shipment orders will save us time because we process untag orders first. Without this option, we will to first select all orders and unselect all tag orders in order to get untag orders, which is not efficient.

    6 votes
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    1 comment  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Hi @toyngadget thanks for bringing this up! While you can’t create a filter for untagged orders you can sort your grid by the tag column. This will sort all of your orders by untagged. You can do this by simply clicking on the word “tag” in the orders grid.

    Please let us know in the product feedback forum if this helps.

  13. Make the font size bigger on the Order Summaries. Our staff eyes aren't getting better with age, and it prints to small to read.

    Two small of a font. So tiny it's ridiculous. Not all of our staff can read that small, and read it well. We are making mistakes because of it. Make it adjustable please.

    5 votes
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    1 comment  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →

    Hi @MattGraunke, thank you for bringing this up! While we wait for other folks like yourself to chime in here, have you considered using ShipStation Mobile?

    You can download or preview documents on your Apple or Android phone or tablet and use the zoom feature to help you see the items on the document better.

  14. Hide Insights Tab so my shippers can't see sales numbers

    I would rather that my shippers can't see my top line sales in the Insights tab. Ideally, I'd like to be able to simply turn that tab off for certain users or set permissions for certain users.

    My last shipper ended up getting fired because she was padding her hours to get paid more. I'm sure she was comparing what she thought I was "making" to what she was getting paid. If she couldn't see what I made, then I don't think there would have been a problem.

    Thank you!

    1 vote
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    1 comment  ·  Insights & Reports  ·  Flag idea as inappropriate…  ·  Admin →

    Hi @Bradley thank you for bringing this up! You can hide the Insights page from your users by editing their permissions. Go to Settings > Account > User Management.

    Once there, click “edit” next to the user in question and click on the “Permissions” tab. The one you’re looking for is called “Reporting” which is located towards the bottom of the list.

    Please let us know here in the product feedback forum if this helped!

  15. FTP connection to order management system

    Currently, my order management system does not integrate with ShipStation. I would like the option to have an open FTP site

    7 votes
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Hi @John, thank you for taking the time to bring it up! While we wait for more users to chime in, there are a few ways you can integrate other systems into ShipStation such as API, XML/custom store, and the ODBC connector (Enterprise plan only).

    To determine whether you should use the API or create a custom store, read here: https://help.shipstation.com/hc/en-us/articles/205928478

    You can read more about our ODBC connector here: https://help.shipstation.com/hc/en-us/articles/226123307

  16. Customer Search Efficiency

    In addressing customer support emails, I frequently use the "Customers" tab to search for order histories. This always gets the job done, but with one minor grievance. When opening that page, all the customers I have ever had are immediately loaded, and I have to wait for that to load before conducting my search. (If I try to search before all customers are loaded, the page essentially refreshes and removes the search term I enter)

    This wasn't an issue when I had only a few hundred customer records. Now that I have thousands, this initial load can take quite a…

    3 votes
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Hi @soysaucesam! Thanks for bringing this up! I understand searching for customers is becoming a growing pain as you gain more. What do you think about limiting the number of rows that show up on your Customers page? You can change the number of rows at the bottom of the page to view only 100 rows at a time to reduce load times.

  17. Create a New Label based on a specific Order Number

    I would like to be able to create a brand new shipping label based on the address from a specific order number. Ideally I would search the order number under shipments and then select it and there should be an option that says "create new shipping label". There should be an option to pre populate just the address or the entire order information.
    This would be really helpful for us since we do subscription products and we based the shipping address based on the original order used to buy the subscription.

    3 votes
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    1 comment  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  18. Support Square POS transactions

    We have a ShipStation account and use Shopify for eCommerce and we also have a retail location using Square POS. We often get customers that want to buy in store and have product shipped. Is there a way to integrate Square POS with ShipStation? All I've seen is that ShipStation only integrates with Square web sales and we don't use their web platform.

    42 votes
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    Thanks for bringing this up! We’ll keep this in mind and would like to see more interest from other users before we pursue a partnership. If you know any other users that are interested please send them here!

    As developing a seamless integration typically requires cooperation from both parties, we recommend reaching out to Square and expressing your interest in an integration to help expedite this process.

  19. It would be great to have an option modify a specific store connection for international (example: mexico)

    To have an option to modify a specific store connection for international

    1 vote
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    Hey @JoAnn!

    Thanks for your feedback!
    Would you mind elaborating a bit more about what type of International modifications you’d like to make for specific store connections?

    Any details you can give us including why this would be useful and what you’re currently doing to accomplish this would be great!

  20. I need BLUETOOTH function in shipstation.

    I need BLUETOOTH function in shipstation in case my internet went down and I can use my phone to print using shipstation mobile.

    1 vote
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    0 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →

    Hi @Chien! Thank you for bringing this to our attention. When using ShipStation Mobile to print documents directly to your printer requires the use of ShipStation Connect and the internet. While we wait for other users to chime in, let us know if any of these solutions can help.

    As you pointed out, ShipStation Mobile doesn’t support printing via bluetooth. If you wanted to print via bluetooth, you can download your labels and other documents directly to your phone’s memory card and connect your phone to your bluetooth printer (which may require a third party application).

    Another way to print your documents is by downloading the documents to your phone, removing the memory card from your phone and manually upload the files to your computer to print to your printer.

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