Product Feedback & Fresh Ideas

Discuss your business challenges with other users and come up with new ideas to get ship done.
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  1. Need workflow automation to separate large products into different packages

    We have a number of large items that need to be shipped separately by default. It would be useful to set up some automation that would apply a rule to those products that would always ship them in their own package.

    3 votes
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    Thanks for your great idea! We’ll keep this in mind but would like to see more interest from other users before we pursue this idea. For now, please leave your votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features. If you know any other users that are interested please send them here!

  2. Add Transit times back to the Order Summary Screen

    I know there's Delivery Times/estimates given from the order summary view, but no longer the shipping confirmation window you'd see after filling out the shipping info section then clicking Create Label.

    We utilize barcode scanners and the "Ship the Order(s)" option here at work to quickly process these orders. However, we need to insure that the shipping methods we're selecting are appropriate for the advertised transit times the customer is choosing. We're no longer able to see these times from that window after the update. If possible, adding the Requested Shipping Method as well would be helpful.

    This window is…

    3 votes
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    Hi @NateE, thank you for bringing this up! I see your account has a newer version of the cost summary window (there should be a green bar across the bottom of the window). When I looked into my account with the previous version, “Delivery Time” or estimated delivery time only appears in the order details window and the rate calculator.

    Can you describe to me more about where in your workflow the delivery time should be appearing?

    Something else that may help you is an early access feature called Scan to Print. This will help you create your labels quickly using barcode scanners like you are today but with more information. Here’s what it looks like and how you can have it turned on for your account: https://help.shipstation.com/hc/en-us/articles/115014262288

  3. Zapier Trigger Missing "Service Name"

    It would be most helpful if your Zapier App would also send the actual "Service Name" of how the order was shipped. I can see where you are providing the "Service Code and Carrier Code" however we really need the Name as well.

    3 votes
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    Thanks for leaving your feedback! We’ll keep this in mind; for now, please leave your votes and comments to help keep this discussion active, and if you know other users interested in this please send them here! Being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features.

  4. Create Automation Rules for Multiple Packages

    If an order exceeds a certain weight, I'd like for there to be an automation rule that separates the shipment into multiple packages. We are a coffee company that doesn't ship anything over 40 pounds, but we regularly get orders over 40 pounds, so it would be great when we get an order like that for an automation rule to separate the order into multiple packages.

    19 votes
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  5. Assign Order Within Order Screen

    It would be great to be able to assign an order to someone from within the order itself, not just at the summary list screen with the checkbox.

    1 vote
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  6. Add Internal Notes, Notes From / To Buyer to quick search

    It would be extremely helpful to search orders based on data inside of these notes.

    The advanced search function for this is extremely clunky to use.

    4 votes
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    Hi, thanks for bringing this up! Can you tell us a little bit more on what you’re looking for in these notes?

    What might help is to use the order filters for notes (internal notes, notes from / to buyer are located under “Other”) instead of quick search depending on what you’re looking to do with these orders once you’ve found them. Here’s how you can use filters: https://help.shipstation.com/hc/en-us/articles/205899958

  7. Order status change alert

    It would be great to add an order status alert functionality. For instance, if an order moves from "Awaiting Payment" to "Awaiting Shipment" then I would like to get an email or SMS notification that this has happened. Most of the time this status change happens automatically, when an order in WooCommerce changes status and the store gets synced with ShipStation. So I'd like to know when that happens. Thanks.

    3 votes
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    Thanks for your great idea! We’ll keep this in mind but would like to see more interest from other users before we pursue this idea. For now, please leave your votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features. If you know any other users that are interested please send them here!

  8. ecomdash

    We use ecomdash and have the connection set up. It would be nice to be able to feed all stores data into Ecomdash. This way we keep both systems up to date and all shipping information flows to ecomdash.

    4 votes
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  9. Change the default quote rate in the calculator to residential

    It would be good if the calculator tool ( which is in an API the tool that quotes an order in third part sales software's ) could change the default commercial quote rates to residential, i know that you can change it manually for every single time you want to quote, but when you receive thousands of orders a month this makes a company like ours get hit by a loss of almost 40 thousand dollars just in the month of December. Because the commercial rate is anywhere from $1.00 to $4.00 less than the residential. So please make this…

    6 votes
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    Hi @Deborah Calderon Senda de Vida, thank you for bringing this up. In the app, there isn’t a way to change the default state to the rate calculator. If you’ve got the resources available, you can use the API to build a small widget for quoting your residential customers. The field “residential” would need to be set to “true” in every request you send.

    Here’s a link to our developer documentation on this: https://www.shipstation.com/developer-api/#/introduction/integrating-with-shipstation

    Please let us know here in the forum if this helps.

  10. Apply package set to orders in bulk (or allow presets to have multiple packages)

    We currently import our orders using a CSV to Shipstation from our internal database. 95% of our orders are standard "kit" configurations consisting of two boxes with the same dimensions and weights each time. We always ship these orders via Fedex.

    It would be very helpful to be able to configure the order using two boxes in bulk for these orders. Upon researching this capability, it appears that it is possible to configure and apply a preset in bulk, but the preset only allows one box (not multiple ones). There is a package set feature that allows multiple boxes to…

    8 votes
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    Thanks for your great idea! We’ll keep this in mind but would like to see more interest from other users before we pursue this idea. For now, please leave your votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features. If you know any other users that are interested please send them here!

  11. We regularly combine shipping and refund our buyers if they made several separate transactions and didn't receive the combined shipping disc

    We regularly combine shipping and refund our buyers if they made several separate transactions and didn't receive the combined shipping discount automatically.

    As of now, we are just manually tracking our combines as we make them in Ship Station by writing them down at the end of each day. Then our office manager get's the list and manually refunds these customers. There is so much room for human error in this system that we are constantly missing refunds and customers are getting upset.

    Is there any way to generate a daily report of the orders that we have combined? That…

    1 vote
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    Hey there!

    Thanks for your great idea!

    While there isn’t currently a way to do this, I hope you’ll find this suggestion useful.

    Anytime an order is combined for your needs, you can tag an order (that you will create and name), and at the end of your day you can filter for said tagged orders and view this way! While this still leaves a small window for human error, it will be easier to pull all combined orders in a single view.

    After you have all orders filtered this way, you can also do a custom export to stand in as the “Report” you desire.

    For now, we will keep this idea open for others to comment and leave their feedback on. If you have any issues with the suggestion provided, please don’t hesitate to reach out to our support team!

  12. 1 vote
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    Hi @Brian, after further review, if you’re looking to project how much product you need based on trends, have you looked into the Product Highlights dashboard on the Insights page?

    If you’d like more data, the Reports tab on the Insights page will also show you similar information in a table form. One report that may interest you is the “Item Demand Summary”. You can filter by order date to focus on a specific time period.

    Lastly, if you’d like to know more information about the products you’ve shipped you may want to look into creating a custom formatted export from the Shipments page. Here’s more information on that: https://help.shipstation.com/hc/en-us/articles/115001589587

    Please let us know here back in the product feedback forum if you have other questions.

  13. Display Product Options on Packing Slip

    I sell on Amazon Handmade. I use ShipStation for printing labels, but I have to still print the packing slips in Seller Central because ShipStation does not include the product options such as size and color for the products ordered. Can you make it where that information is available in ShipStation. You would save me hours everyday!

    9 votes
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    Hey Lisa!

    Thanks for your great idea! We’ll keep this in mind but would like to see more interest from other users before we pursue this idea. If you know any other users that are interested please send them here!

    Since any changes to the API ShipStation uses must be approved by Amazon, it may also be worth your time to reach out to Amazon as well and let them know your interest to help expedite the process!

  14. 3rd Party Insurance Providers

    At the moment, we can only insure our packages via carrier of our choice (FedEx and UPS) or Shipsurance. But unfortunately even with discounted rates from Shipsurance, prices are still too high and we like to be able to connect a different Insurance provider (3rd party)
    This will save us lots of money and allow us to use a familiar and trusted service provider.

    1 vote
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    Thanks for your great idea! We’ll keep this in mind but would like to see more interest from other users before we pursue this idea. For now, please leave your votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features. If you know any other users that are interested please send them here!

  15. Have "Notify Market Place" checkbox defaulted.

    We have to check the box for "Notify Market Place" for every single shipment. If a user forgets, the marketplace doesn't get updated and we have orders sitiing in our website listed as processing.

    Seeing as to how having that box unchecked would be the rarity, and having it checked would be the majority, I feel this should be default checked with the option to uncheck if necessary.

    10 votes
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    Hey there! Thanks for your great idea.

    In case you weren’t aware, you can click the header for “Notify Marketplace” when marking orders as shipped and this will check the box for ALL orders you are marking as shipped.

    We’ll keep this in mind but would like to see more interest from other users before we pursue this idea. If you know any other users that are interested please send them here!

  16. Patreon

    I deliver products every month using the website "Patreon". It's a monthly subscription, that my followers pay to me to support my business. In return, I send them prints both monthly and every 6 months. Having shipstation connected to it, would be absolutel amazing!

    4 votes
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    Thanks for bringing this up this great idea! We’ll keep this in mind but would like to see more interest from other users before we pursue a partnership. If you know any other users that are interested please send them here!

    As developing a seamless integration typically requires cooperation from both parties, we recommend reaching out to Patreon and expressing your interest in an integration to help expedite this process.

    (Also, congratulations on your artistic success!)

  17. Please add "Shipments by Store" to the Insights Overview

    Please add "Shipments by Store" to the Insights Overview. This would be a very useful for allocating per shipment fulfillment charges between stores for example.

    6 votes
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    Thanks for your great idea! We’ll keep this in mind but would like to see more interest from other users before we pursue this idea.
    For now, please leave your votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features. If you know any other users that are interested please send them here!

  18. Automate orders that have already been imported.

    We have some orders that are picked up in store. For these orders, we'd like to make a rule that after the order has been open for X days (and the customer hasn't picked up), it sends us an email reminder to refund the customer and cancel the order.

    I've managed to make an automation rule that does exactly that, but it will only process on the orders as they are being imported, which makes it useless in these kinds of situations.

    It would be great if there was a way to automate orders that have already been imported.

    6 votes
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    Thanks for your great idea! We’ll keep this in mind but would like to see more interest from other users before we pursue this idea. If you know any other users that are interested please send them here!

    As a potential option for your workflow, you could “Reprocess” your automation rules daily. As long as those orders are still in Awaiting Shipment, the rule will run and you should be notified. If you have issues getting the email, you can also set up an alert with the order # and a short message. Contact our support team if you have further questions about this.

  19. 2 votes
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    Thanks for your great idea! We’ll keep this in mind but would like to see more interest from other users before we pursue this idea. For now, please leave your votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features. If you know any other users that are interested please send them here!

  20. Multiple location shipping of a single order

    We want to apply multiple location shipping of single order through ship station. I want to ship my single order to multiple locations/places at the same time. Is it possible to ship station? Does ship station provide this ability through API? Because I need to implement this thing in PHP platform.

    I wish to deliver my single order to multiple shipping locations. like if I have purchased watch then I want to deliver that watch to multiple locations like 1 for New York residence another one for Florida residence at the same time with same order checkout.

    Let me know…

    6 votes
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