Product Feedback & Fresh Ideas

Discuss your business challenges with other users and come up with new ideas to get ship done.
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  1. is there any report in reporting, where we can download and see the delivery status of a shipment ?

    it would be great to have a report with delivery status of shipment. This way we can generate a weekly report and check to see if there are are some labels made but there is no status ( may be warehouse never shipped ) or shipments undelivered or lost shipment

    6 votes
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    0 comments  ·  Insights & Reports  ·  Flag idea as inappropriate…  ·  Admin →
  2. Please Provide the ability to print each Order Summary Report on its own page

    Please Provide the ability to print each Order Summary Report on its own page

    1 vote
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    0 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  3. Add UPS SurePost to rate calculator

    UPS SurePost does not show in the rate calculator when trying to determine the cheapest method for Free Shipping.

    Can we get all UPS and FedEx US Postal Delivery shipping methods (i.e. UPS SurePost & Fedex SmartPost) to show in the calculator?

    69 votes
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    Thanks for your feedback and comments.

    We are investigating whether this will be possible with the UPS Surepost API and integration requirements. We will update this thread when we know more and can determine if it’s possible to accomplish this request.

  4. Sorting items within order by SKU

    Once you click into an order to see the items, there is no way to sort those items on the screen. We utilize the images so a printed sorted pack slip does not help. We need a way to arrange/sort items within the specific order on the screen. I know the system is capable of sorting the pack slips by SKU and a variety of other characteristics, please add this same sorting to the popup window that displays the content of an order.

    34 votes
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    2 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for leaving your thoughts, everyone! We’ll keep this in mind; for now, please leave your votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement updates and new features.

  5. Set carrier (UPS, FedEX, USPS, ETC) and service (Ground, Next day, ETC) level separately

    We ship using several Retailers shipping accounts. on thier orders it will say what service level to use.
    As things are now with the automation rules, you have to set the carrier and shipping level together.
    It would be helpful to have the option to set the carrier, and speed individualy

    3 votes
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    Hi thanks for bringing this up! I see you’re looking to separate carrier and service speed.

    Something that might help give you visibility of the service speed is to map this field to ShipStation’s “shipping service” when importing orders via CSV. This will show at the top of your shipping info section in order details.

  6. Branded Returns Portal Error - Customers cannot return within return window

    When customers attempt to make a return well within their return window, the branded returns portal will sometimes take them to a page that says "Please contact us about your order."

    Initially I was under the impression this only happened to international orders, but it happens to domestic orders as well and it makes customers think that we are trying to delay their return.

    Please consider making this a high priority issue.

    3 votes
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    0 comments  ·  Returns Management  ·  Flag idea as inappropriate…  ·  Admin →

    Hi @David CT, thanks for bringing this up! There could be a few things that are stopping your customers from making a return so for a more detailed reason why your specific order has been stopped I recommend reaching out to our folks here by going to help.shipstation.com and submitting a request.

    Here’s an article that might help you figure this out as well. The limitations are listed under “A few things to note” towards the bottom of the page: https://help.shipstation.com/hc/en-us/articles/115003523487

  7. Automated email with shipping label when order is placed

    I am the admin for my company, our problem is that I am in Miami, FL and our shipping warehouse is in California (dif. time zones). It will be awesome if Shipstation could create an email at certain times of the day with shipping labels of orders received and be sent automatically to our warehouse for processing and shipping without manually having to do so. Thank you!

    6 votes
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    1 comment  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    There are some upcoming features that may help make this possible, but we’d like to know a little bit more about this scenario and what you are trying to accomplish exactly.

    Would providing your CA warehouse workers with a login to ShipStation help resolve this for you? If not, why not?

  8. Would like to be able to edit a user name, since I fired one person who had her own username.

    Would like to be able to edit a user name, since I fired one person who had her own username.

    3 votes
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Hi, thanks for bringing this up! You can make your users inactive and this will remove their access from your ShipStation account. Is there another concern you have in regards to this user’s access to ShipStation?

  9. Search Order box auto clear and select.

    We would like to see the mouse cursor move back to the Search Orders search box after creating a label. It is a bit time consuming to have to go back to the search and clear out the previous order.

    We use touch screens for shipping and with touch it is difficult to select the box and clear out the order. This would be a big help at least for us and I would think others.

    Shipping hundreds of orders per day this really slows us down. Thanks!

    1 vote
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Hi, thanks for bringing this up! Have you considered using barcode scanners in your workflow?

    For example, there are a few things you can do with barcodes like scan to print. Scan to print allows you to scan a packing slip, weigh your package, then print the label. Here’s more information: https://help.shipstation.com/hc/en-us/articles/115014262288

    If you still have to make edits to the order, you may want to try scan to view instead: This barcode will pull up the order details as if you keyed in the order number to search for it. Here’s more information: https://help.shipstation.com/hc/en-us/articles/212002488

  10. Dimensions

    We would like an option to have Dimensions in the orders/shipment tab.

    3 votes
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    3 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  11. automatically apply the customs declaration info when shipping to a US territory like Guam.

    It would be super helpful to automatically apply the customs declaration info when shipping to a US territory like Guam. Currently, we have to manually enter this information for each shipment to US territories that require a customs form. If the information can be included for an international shipment, there should be a setting for exceptions, like US territories

    1 vote
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    1 comment  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Hi @CustomerService33, thanks for bringing this up. Your orders going to Guam should import with the proper customs information available and this may require additional troubleshooting from our support team.

    Do you notice this with all of the orders going to US Territories or just Guam? Again, I recommend sending this information to our support team from help.shipstation.com for the fastest resolution.

  12. Batch printing settings

    It would be great if before printing a batch, we could choose if it can be printed 1 or 2 labels per page. No matter if I selected the printing shipping labels settings as one per page, the system will print the batch shipping labels 2 per page.

    2 votes
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    1 comment  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  13. More specific Activity Log, sync errors ...

    "An error occurred attempting to update orders: Input string was not in a correct format. "

    Which input string?
    Which order number?

    Super lazy error logging here guys. Is it that hard to display the input or at least the order number in question?

    Now I have a 1000 to 1, needle and haystack, who-dun-it on my hands ... THANKS!

    Wish me luck on my blind search!!

    1 vote
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    0 comments  ·  Insights & Reports  ·  Flag idea as inappropriate…  ·  Admin →

    Hi @Drew, thank you for bringing this up! We will look into this error message and how to make it more clear. In the meantime, please chat in with our folks here or open a request via our help center (help.shipstation.com) so we can dig in and help resolve the issue you’re seeing.

  14. 3 votes
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    0 comments  ·  Branded Tracking Page  ·  Flag idea as inappropriate…  ·  Admin →
  15. Providing vat invoice for UK buyers

    If you are a vat registered company in the UK, you are obliged to provide vat invoice to the buyers. We have many customers asking for vat invoice in our business. It would be great if you could add var invoice option to Shipstation which is i believe very important.

    22 votes
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    0 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for your great idea! We’ll keep this in mind but would like to see more interest from other users before we pursue this idea. For now, please leave your votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features. If you know any other users that are interested please send them here!

  16. lot number mandatory for food sellers

    lot number tracking for items become mandatory to all food companies.

    25 votes
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    6 comments  ·  Product Records  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for your feedback!
    Would you mind elaborating on what lot numbers do for your business and items?
    Additional info on what you’re currently doing to get around the lack of this feature in ShipStation is also helpful.
    Please reply back here in the Feedback Forum, Thank you!

  17. Choose specific day of week for Automation Rules

    I would like to have the option to choose a specific day of the week for an automation rule. For example, if the day is Saturday, change all of my FedEx Ground orders to UPS Ground.

    35 votes
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    14 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for your great idea! We’ll keep this in mind but would like to see more interest from other users before we pursue this idea. For now, please leave your votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features. If you know any other users that are interested please send them here!

  18. A rule to charge UPS shipping to recipient

    I want a rule that would allow us to charge UPS shipping to recipient. Currently, we are able to set up a rule that charges a 3rd party for shipping, which on face, should be the same thing. However, it actually costs the recipient more to do it this way, so we are forced to manually change all orders that come through like this. Seems like it would be an easy fix, since the functionality is almost there in the rules and is already there manually.

    12 votes
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for your great idea! We’ll keep this in mind but would like to see more interest from other users before we pursue this idea. For now, please leave your votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features. If you know any other users that are interested please send them here!

  19. Ability to use multiple Shipstation Accounts at once.

    The ability to have multiple shipstation accounts open at once or even switch through accounts through the UI. We have a few different completely different ecommerce businesses running with different shipping softwares. Shipstation is by far our favorite and we'd love to consolidate everything there.

    6 votes
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    2 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  20. FedEx non-standard packaging

    In order to receive accurate FedEx quotes, please add the option for 'non-standard packages'

    1 vote
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    0 comments  ·  Shipment Management  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for your feedback!

    From what we understand, the “non-standard packaging” is a specific package type for FedEx that means: 1) measures greater than 60 inches in length but equal to or less than 108 inches in length; 2) is not fully encased in an outer shipping container; or 3) is encased in an outer shipping container made of metal or wood.

    We are looking into what would be needed to add this option to ShipStation, but it is not clear at this time if the FedEx API will provide this functionality to a 3rd party app like ShipStation.

    We will update this post when we have more information and know if we can move forward with this option or not.

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