Product Feedback & Fresh Ideas

Discuss your business challenges with other users and come up with new ideas to get ship done.
Be sure to include real-world examples and scenarios.

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  1. CommerceHub Integration

    You really need to integrate with CommerceHUB. WE just signed up with HomeDepot.com online portal and the require the use of CommerceHUB to fulfill orders through their system. This is a large company that services huge online companies like bestbuy, walmart, toysrus and more. Please get an integration set up asap and take over the shipping integration world!

    164 votes
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  2. Generate return labels for one or all of the packages in a multi-package shipment

    Currently, when generating a return label, you can only generate a label for a single package. Many of our orders are sent as multiple packages. If a customer desires to return there entire order, there isn't an easy way to generate multi-package return labels for an existing shipment.We'd really love this functionality.

    107 votes
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    37 comments  ·  Returns Management  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for your input, everyone!

    If you’re creating this return yourself from a previously shipped order, you can create however many return labels needed.

    Once you’ve created the return label (within the shipment detail screen) for the first line item you’ve selected and created the label, you’ll stay in the returns screen in the order detail screen and press the blue + New Return link.

    This will allow you to create separate return labels for your line items.

    If this doesn’t work for you please let us know!

  3. API - multiple packages

    It would be great to be able to automate multiple packages per order through the API.

    219 votes
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    64 comments  ·  Shipment Management  ·  Flag idea as inappropriate…  ·  Admin →
  4. SED citation on Label and customizable commercial invoice

    We have been employing shipstation as our primary shipping software domestically. We would also like to incorporate shipstation as our primary shipping software for "BULK INTERNATIONAL" Shipments. Currently shipstaton does not offer the ability to add the SED/EEI filed to the label that is generated. To ship internationally the label must have an AES Citation. Shipstation does not cover EEI,Most shipping software such as shiprush and shipwire already incoporate these features and they should be easy to implement.In addition to the AES citation we would like an editable platform for commercial invoice generation. Currently Trade documents are generated with the…

    29 votes
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    Hello,

    Thank you for submitting this request and helping us to improve ShipStation! We will need to review the API documentation with our carriers to determine if this is possible with our current integrations. As of now, we send all shipping parameters to a carrier, they generate the labels/manifests/customs declarations/etc in real time, send it back to us, then we allow you to easily print them in our software.

    We will be sure to let you know once we have an update!

    Thanks again,
    ShipStation

  5. Change the font colors for age of orders

    Different sellers have different processing times, so it would be nice to be able to adjust the age at which an order goes to the panic red zone.

    49 votes
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    21 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for leaving your thoughts, everyone! We’ll keep this in mind; for now, please leave your votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features.

  6. Make use of UPS's smart pick up feature.

    UPS knows to pick up a package that ready for pickup without having to have a daily pick up.

    285 votes
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    Hi @all

    Thanks for leaving your thoughts, everyone! Our product team will review your idea and we’ll let you know once a decision has been made.

    For now, please leave your votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features.

  7. Merge US carriers and Canadian carriers in one account

    We would like to add the Canadian carriers under our US account in ShipStation.We have warehouses in USA and Canada, and sometimes it's cheaper to ship the Canadian orders from USA.By having all the carriers into 1 account, we can easily compare the shipping cost and choose the right warehouse and right carrier. Now we have to create separate account and navigate between the accounts to do that and also pay 2 subscriptions.

    103 votes
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    Hello,

    Thank you for submitting this request/voting and helping us to improve ShipStation! We are currently reviewing options to consolidate accounts. However, our current infrastructure and partnership with carriers does not allow us to merge the accounts at this time though. We will be sure to let you know once we have an update!

    Thanks for you for your support,
    ShipStation

  8. More user friendly Internal Notes

    There should be an add button to add a new notes and after saving it will automatically pre-populate the user who made the note, the date of the net, and the note itself. This way for companies like us over 30+ users, it will be easier to track who made the note and when. As a user coming from ShipWorks, this is a very organized and useful feature to have.

    77 votes
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    22 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  9. Make Etsy append variation to the end of an item name like eBay does.

    We have variations for almost all of our products and we use a filter to sort by variations. Since eBay automatically puts the variation in the item name it's great. BUT Etsy variations only show if you click on an individual item. If you could add the Variation to the end of the Item name also my life would be perfect.

    13 votes
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    Hello,

    Thank you for submitting this request and helping us to improve ShipStation! As a third party integration, we can only import information sent to us from Etsy. If Etsy does not send us this information, we cannot display it in ShipStation. However, we will review their API and determine if this is something we can support. We’ll let you know once we have an update!

    Thanks again!
    ShipStation

  10. TNT Express Shipping Provider for International

    I have TNT Express Account for International shipping.It is reliable and fast service for International. It has guaranteed delivered on time. they have two service for International, 1. Economy Express 2. Express.Express is delivered within 1 week. and Economy Express Delivered within 2 week. The Maximum charge for per pound in all over the world is $45.00 with Express Service. The Economy Express will charge $35.00 Maximum all over the world.

    45 votes
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    Hello!

    Thank you so much for voting on this feature and helping us continue to improve ShipStation. We are currently reviewing an integration with TNT and will be sure to update you once we have made a final decision.

    As developing a seamless integration typically requires cooperation from both parties, we recommend reaching out to TNT and expressing your interest in an integration to help expedite this process.

    Thanks again,
    ShipStation

  11. Port out ord number into FBA Amazon instead of their cumbersome order ID

    I'd like to see my cart's order number ported into FBA Amazon, to maintain consistence and make tracking easier, when there is a delivery problem.As of now, the order number is not ported, so Amazon assigns a unique order ID that is very long and cumbersome.If shipworks ports our order numbers into FBA Amazon, we can trace them when necessary very easily.

    29 votes
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    Hello,

    Thank you for submitting this request/voting and helping us to improve ShipStation! We will review the FBA API and determine if this is possible given our current infrastructure. We’ll let you know once we have an update!

    Thanks again!
    ShipStation

  12. Support for USPS Global Express Guaranteed (GXG)

    Would it be possible to add support for the USPS Global Express Guaranteed (GXG) shipping option?Details:https://www.usps.com/ship/gxg.htmI don't see it mentioned on Express1's site, by Endicia supports it:http://www.dymoendicia.com/tools-resources/harrys-hints/global-express-guaranteedSometimes we have orders that ship in boxes too large for USPS Priority & Express, but GXG allows the larger sizes. (ex: 24"x15"x24" to Australia)UPS supports that size, but the rates are significantly higher then USPS GXG.Thank You,Rich

    21 votes
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    Hello,

    Thank you for submitting this request/voting and helping us to improve ShipStation! We will need to review our USPS provider partners supported services and determine if it is possible to enable this service within ShipStation. We’ll let you know once we have an update!

    Thanks again,
    ShipStation

  13. We would like to run a report to tell us to which states we ship to the most

    We may run reports to let us know to which US states we ship to the most. Reports could be on monthly basis or custom dates.

    53 votes
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    10 comments  ·  Insights & Reports  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for voting, everyone! We’d like to hear more about this idea before making a decision. On our last update, we proposed the Insights heat map located under Insights > Customer Overview. Can you tell us if the heat map has (or has not!) met your needs, and how you’d use the proposed report?

    Please feel free to add any other information and be sure to comment here in the forum for all to see.

  14. Please add the option for us to print USPS Labels on 4-label sheets.

    Please add the option for us to print USPS labels on 4-label sheets. This allows for less waste when throwing away the back page because we can get 4 labels per sheet instead of two. It also saves on printer ink.

    103 votes
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    30 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →

    Hi, everyone! Thanks for the links to the labels you have in mind! Those are really helpful!

    Please continue to give us additional links if you find your label sheet isn’t here and how 4-label sheets are more beneficial to your businesses than our other label formats.

    The product team will review your idea and you’ll hear from us once we have made a decision.

  15. Print second page of packing slip when printing half shipping label, half packing slip

    Greetings Ship Station Tech Team,

    My name is Jeffrey Roberts and I am a developer for VMR Products, http://www.v2cigs.com

    We are currently building out a new site using Magento, and we are going to be using Ship Station as our shipping solution. We have one hang up though. We currently ship over a thousand orders everyday, and sometimes as high as 4 thousand or more orders on sale days. Approximately 1% of our orders have a total line item count greater than 20, and our highest line item count to date is 93. Ideally, we would like to print the…

    100 votes
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    24 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →

    Hi, @everyone! Can you help put this into perspective and add how often (relative to your single page packing slips) you’re needing to print additional pages?

    For example, in a week 3/4 of your orders require a single page for packing slips and the remaining 1/4 require 2 pages; very rarely does an order need more than 2 pages.

  16. Add a duplicate order feature

    Currently during an exchange, we reship the original order and then have to change the packing slip by hand writing the changes. While we could create manual orders for each of these, right now customer information does not automatically fill in all of the time when creating an order. When this happens we can go to the customers tab and then search for the customer and then create an order from there, but this seems like an extra step. It would be convenience to have a "duplicate order" button that would create a new order to the same recipient directly…

    188 votes
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    74 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Hi, everyone! Thanks for showing your support here! Can you tell us more about what you would use this feature for?

    From the previous comments it looks like some users are looking to use this for exchanges or more accurate accounting. Do you all agree?

    What do you think about our re-ship feature? Every time you re-ship an order, we will show you all the tracking numbers related to that order and its status. You’re able to change the order details for each label you re-ship.

    More info on re-ship (not to be confused with re-print): https://help.shipstation.com/hc/en-us/articles/206638607

    Please let us hear your comments in the forum and add your ideas with other users so we can get the full picture!

  17. Add decimals to automated weight adjustments

    We ship mostly with USPS first class and use light poly envelopes to ship items out which weigh .5oz-2oz. ShipStation allows you to have products to the tenth decimal, but when we use the automation features to add the dunnage factor of a .3oz envelope, we can only do whole numbers. This actually does make a difference in high volume/low profit businesses where a bump in first class price can make all the difference.

    109 votes
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    35 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  18. Allow users to select orders in a list and bulk email those customers

    We do a lot of presales on shirts that can't be shipped right away when sold. It would be nice if we could select orders from any list of orders and send an email to those customers. It would just be another action at the top of an order table like hold until, mark as shipped, etc. It would open a dialog that would allow us to put in a subject and a body for an email to update the customers about the status of the items they have ordered. This would cut down on a LOT of support emails…

    140 votes
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    64 comments  ·  Customers & Email Communication  ·  Flag idea as inappropriate…  ·  Admin →

    Hey @Everyone,

    Thank you for your feedback, we are actively reviewing this feature and appreciate all of your comment and votes.

    The product team will review your request and you’ll hear from us once we have made a decision.

    Please continue to share your ideas and additional information about how you’d use this “bulk email” feature by posting here in the forum.

  19. Make 4x6 packing slip in Landscape format

    Much easier to read if you make the 4x6 packing slip in a landscape format, You can increase the font size and still keep everything in-line.

    61 votes
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    12 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  20. Create sales tax report

    Would love to see a report for sales tax paid by shipped to state.

    115 votes
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    22 comments  ·  Insights & Reports  ·  Flag idea as inappropriate…  ·  Admin →
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