Product Feedback & Fresh Ideas

ShipStation’s Feedback and Fresh Ideas Forum is moving!


We have started the process of moving our ideas forum to a new home in the ShipStation Community.

As of August 4th, 2021, this Feedback and Fresh Ideas Forum is no longer accepting new ideas, votes, or comments. However, this forum will remain visible until shortly after the new Ideas board on the ShipStation Community goes live. After that date, this forum will no longer be visible.

If you would like to post an idea after August 4th but before the new Ideas board is live, we have created a temporary discussion board in the community for you to do so. Once our new Ideas board is live, our moderator will move all posts to their permanent home.
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ShipStation has used this same forum since we released our very first version back in 2011. In that time, we’ve implemented hundreds of our users’ ideas! But, as our users and our product has evolved, we’ve realized the way we seek and manage our users’ feedback must evolve as well. Starting in September, all feedback and ideas discussions will take place in the Ideas board of the ShipStation Community

If you are not already a member of the ShipStation Community, please join! You can participate in user discussion boards, read exclusive community blog posts, earn rewards through community exclusive events, and much more. To join, go to community.shipstation.com and click the profile icon. You’ll be prompted to log in to your ShipStation account and then redirected back to the community where you can set your unique username and customize your profile (if you wish). Once registered, you can participate in any discussion on the community. 


What will happen to the existing Feedback and Fresh Ideas posts?


Unfortunately, we cannot move all ideas to the new Ideas forum. The posts we are not moving are being set to the  "Archived" status in this forum.


The posts we do move will maintain their statuses, voter count, comments, and link to the original poster. 

Posts we will move to the new Ideas board: 

  • All posts in Started, Planned, and In Consideration Queue statuses.
  • Some posts in the Under Review status or with no status, based on post age, recent activity, vote count, and relevance.
  • Posts that have been set to Completed within the last 12 months.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Dynamically assign marketplace specific EU/UK VAT/IOSS numbers for seller fulfilled orders

    With the new VAT rules that have gone into effect Jul 1, 2021 in the EU and UK, this poses an interesting challenge for seller fulfilled orders, as marketplaces such as Amazon, eBay etc are collecting VAT upfront on orders shipping to the EU/UK, but a seller needs to include the marketplaces VAT/IOSS number on the customs declaration form, to ensure the customer isn't double charged when the shipment arrives in their country - since the VAT number will be missing from the customs form.

    Amazon appears to have updated their MWS API to now surface their IOSS number for…

    1 vote
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    0 comments  ·  International Shipping  ·  Flag idea as inappropriate…  ·  Admin →
  2. View Tax Identifiers Assigned to Shipped Orders

    Hi there,

    I need to apply my IOSS (EU) tax identifier to all shipments going to the EU. I have followed the directions on how to set this up in the new UI and I also have automations successfully in place so that all imported (or manually created) orders from EU countries are automatically assigned the IOSS Tax ID. I can successfully see that the Tax IDs are applied in orders that are Awaiting Shipment:

    So far, so good!

    My concern however is that once an order is processed, there's no way of seeing whether or not the Tax Identifier…

    1 vote
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    1 comment  ·  International Shipping  ·  Flag idea as inappropriate…  ·  Admin →
  3. Separate shipping charges and duties

    It would be nice if, like FedEx, you were able to separate the shipping charges and duties/taxes/fees in international shipments. We have customers who would like to use their account number for duties/taxes/fees only and have us cover shipping charges with our account number.

    1 vote
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    0 comments  ·  International Shipping  ·  Flag idea as inappropriate…  ·  Admin →
  4. Add Support for Ebay International Standard

    Not sure if this is possible with the current integration with Ebay, but enabling Ebay International Standard would be great! It saves a lot of money and requires me to currently filter out orders that purchased that option and going to Ebay to ship them manually.

    Read more here: https://pages.ebay.com/seller-center/shipping/ebay-international-standard.html

    3 votes
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    0 comments  ·  International Shipping  ·  Flag idea as inappropriate…  ·  Admin →
  5. Support manual name/address entry for international shipping

    Currently, ShipStation supports cut-and-paste manual name/address entry for domestic shipping only. I used to use DAZzle from Endicia.com, which no longer exists, in which manual name/address entry was supported for all types of shipping. The shipping software would pick apart the address, as needed by USPS when purchasing the label.

    My suggestion would be to implement manual name/address entry for international shipping, so the user can paste name and address into a box to set up all the name and address fields.

    This suggestion would eliminate the current major ShipStation impediment to manual International shipping.

    1 vote
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    0 comments  ·  International Shipping  ·  Flag idea as inappropriate…  ·  Admin →
  6. Support for all FedEx services for pickup scheduling

    Right now ShipStation only supports FedEx Ground or FedEx Express for scheduling pickups.

    It's pretty annoying that we can do everything we need to do with FedEx from within ShipStation, but can't actually schedule pickups in for our UK based store to the EU/US for the bulk of our products.

    It'd be great if the scheduling ability matched the service availability.

    1 vote
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    0 comments  ·  International Shipping  ·  Flag idea as inappropriate…  ·  Admin →
  7. Support DDP shipping with Royal Mail

    Support the "Bill international duties to payor of shipping charges" option when shipping international via Royal Mail. With the new EU VAT changes coming into place on 1st July 2021 it is very important that we are able to use this feature buy that date. IOSS integration would also be very beneficial

    3 votes
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    0 comments  ·  International Shipping  ·  Flag idea as inappropriate…  ·  Admin →
  8. Enable Royal Mail 'Printed Papers'

    This is a standard Royal Mail (RM) service for anybody sending printed papers, e.g. books, overseas. Normal parcels can be max 2Kg, with printed papers, parcels can be up to 5Kg. The functionality is exposed in the RM API.

    1 vote
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    0 comments  ·  International Shipping  ·  Flag idea as inappropriate…  ·  Admin →
  9. 1 vote
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    0 comments  ·  International Shipping  ·  Flag idea as inappropriate…  ·  Admin →
  10. Importer box

    On customs invoice it would be lovely to be able to fill the importer box with the billing address if different to the shippers address. this would help massivley

    1 vote
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    0 comments  ·  International Shipping  ·  Flag idea as inappropriate…  ·  Admin →
  11. Correct Customer Information on Customs Forms

    Currently the customs documentation is not being filled in correctly when pulled in from our store. This turns into hours of extra work for our shipping team and unhappy customers because orders are delayed.

    Billing Address - this is currently being auto populated as the shipping address.
    Freight Charges - left blank, instead of populated with the shipping charge the customer paid.

    For some countries this isn't a big deal, for others it has shipments stuck in customs and a headache of paperwork to do to fix.

    1 vote
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    0 comments  ·  International Shipping  ·  Flag idea as inappropriate…  ·  Admin →
  12. Drop Shipping International

    Drop shipping from International Countries - Specifically China should be updated and added to the Ship Station Program. I can't believe this isn't actually already a possibility. When choosing a Ship-From location I'd like there to be "China" as an option which there is, but I cannot complete the action as there is not a place to but the State that it is available in.

    Maybe it would be nice if there were a "Drop-Ship" tab under International Settings.

    This needs to happen sooner rather than later.

    1 vote
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    0 comments  ·  International Shipping  ·  Flag idea as inappropriate…  ·  Admin →
  13. commercial invoice for dropshippers

    ShipStation needs to be able to allow to print customs forms, like the commercial invoice WHEN we don't purchase a shipment via ship station

    For international shipments that are 3rd party drop-shipped. We still need to provide a commercial invoice, but ShipStation requires us to purchase a label before the Commerical Invoice is created and printed.

    So to deliver a commercial invoice, we have to do alot of extra work that is risky.

    Example order: 90-5518

    this is an order being shipped to The Netherlands. it is being dropshipped by the manufacturer. We need to produce and email the commercial…

    3 votes
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    2 comments  ·  International Shipping  ·  Flag idea as inappropriate…  ·  Admin →
  14. Fedex FICP

    Hi- FedEx have an amazing new product called FICP. It`s a must for shipping to the EU DDP. But the way FedEx sell the product it is necessary for the shipping costs to be billed to the main FedEx account and the Duties and Taxes billed to a 2nd account. therefore Shipstation - can we have a functionality added so we can choose which account to bill the shipping charge to and select the 2nd account to charge back duties and taxes?
    Many thanks

    7 votes
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    0 comments  ·  International Shipping  ·  Flag idea as inappropriate…  ·  Admin →
  15. Flavorcloud

    Integrate with FlavorCloud to expand your International shipping reach, accuracy, tracking, customs, and options.

    1 vote
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    0 comments  ·  International Shipping  ·  Flag idea as inappropriate…  ·  Admin →
  16. create customs form without label

    Allow the creation of customs forms to serve as commercial invoices without having to generate a label - this allows us to use unsupported carriers without manual invoice creation

    3 votes
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    0 comments  ·  International Shipping  ·  Flag idea as inappropriate…  ·  Admin →
  17. Include options for Tax ID in International settings

    Currently you have to add the tax ID to the label for Brazil shipments. Would like this option available for an automatic setting.

    1 vote
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    0 comments  ·  International Shipping  ·  Flag idea as inappropriate…  ·  Admin →
  18. dhl express by noon

    DHL Express offers a "by noon" delivery option with their service but it is not offered on the ShipStation platform.

    It is an option we would like to offer and would appreciate if it could be offered on Shipstation :)

    1 vote
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    0 comments  ·  International Shipping  ·  Flag idea as inappropriate…  ·  Admin →
  19. Electronic Signature on Auspost Intl CN22 labels

    Automatic electronic signature and date for Auspost International labels to certify declaration would be great!

    4 votes
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    1 comment  ·  International Shipping  ·  Flag idea as inappropriate…  ·  Admin →
  20. Need to implement the brazilian VAT number

    Please create a field in the customers attributes for brazilian VAT number since its now required for customers in Brazil

    2 votes
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    1 comment  ·  International Shipping  ·  Flag idea as inappropriate…  ·  Admin →
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