Product Feedback & Fresh Ideas

ShipStation’s Feedback and Fresh Ideas Forum is moving!


We have started the process of moving our ideas forum to a new home in the ShipStation Community.

As of August 4th, 2021, this Feedback and Fresh Ideas Forum is no longer accepting new ideas, votes, or comments. However, this forum will remain visible until shortly after the new Ideas board on the ShipStation Community goes live. After that date, this forum will no longer be visible.

If you would like to post an idea after August 4th but before the new Ideas board is live, we have created a temporary discussion board in the community for you to do so. Once our new Ideas board is live, our moderator will move all posts to their permanent home.
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ShipStation has used this same forum since we released our very first version back in 2011. In that time, we’ve implemented hundreds of our users’ ideas! But, as our users and our product has evolved, we’ve realized the way we seek and manage our users’ feedback must evolve as well. Starting in September, all feedback and ideas discussions will take place in the Ideas board of the ShipStation Community

If you are not already a member of the ShipStation Community, please join! You can participate in user discussion boards, read exclusive community blog posts, earn rewards through community exclusive events, and much more. To join, go to community.shipstation.com and click the profile icon. You’ll be prompted to log in to your ShipStation account and then redirected back to the community where you can set your unique username and customize your profile (if you wish). Once registered, you can participate in any discussion on the community. 


What will happen to the existing Feedback and Fresh Ideas posts?


Unfortunately, we cannot move all ideas to the new Ideas forum. The posts we are not moving are being set to the  "Archived" status in this forum.


The posts we do move will maintain their statuses, voter count, comments, and link to the original poster. 

Posts we will move to the new Ideas board: 

  • All posts in Started, Planned, and In Consideration Queue statuses.
  • Some posts in the Under Review status or with no status, based on post age, recent activity, vote count, and relevance.
  • Posts that have been set to Completed within the last 12 months.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Square online store integration

    TLDR; Please find a way to connect ShipStation to Square Online.

    I'm on a Weebly site using Square Online and I can't connect to ShipStation. This is a non-starter for me -- I will have to find a different solution for shipping.

    I also have another business where I use Weebly and ShipStation. Because it's an old site, I haven't been migrated to Square Online yet, but I am being prompted to do so by Weebly/Square and when I do, I assume the connection will break and I will have to find a different shipping solution for that business as…

    4 votes
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  2. DHL eCommerce - v4 API requirement

    An email received today from DHL eCommerce states that:

    "As part of the technology enhancement effort to elevate services for our customers, DHL eCommerce Solutions will sunset the legacy API Product Finder/Rating endpoint (https://api.dhlecommerce.com/info/v1/products) on Friday, May 28, 2021. The v4 platform is fully functional to facilitate all API endpoints, including: Label, Manifest, Tracking, and Rating. For more v4 details, please visit https://api.dhlecs.com/docs.

    Your account has been identified as currently operating on the legacy Product Finder (endpoint). Please transition all related activities before the sunset date to avoid service disruptions. The DHL eCommerce Solutions Team is here…

    8 votes
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    The integration to the DHL ecommerce V4 was recently completed and all new connections will automatically use the V4 integration.

    We are migrating existing users to the v4 integration and no action is required on your part for this to occur.

  3. ** URGENT ** DW1 Royal Mail service - integration required by 31st March

    This is an enforced service change from Royal Mail. All customers using the PS9 service must use the DW1 service as from 1st April. Please integrate the DW1 (INTL Standard Sort 2) service ASAP. Thanks

    3 votes
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  4. Integrate with Wayfair

    Is there a plan or an ETA to integrate with wayfair.com?

    We are in the process of expanding our online presence and would hate to have switch.

    1 vote
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  5. We need 3rd Part billing to work with Purolator.

    We started using ShipStation just last month, and we have sent thousands of dollars of shipping costs through as third party billing with Purolator. Purolator is a major customer of ours, and they require us to use one of their own corporate accounts for our shipping. We just found out last week all the billing for those 3rd Party shipments are being charged back to our own Purolator account, and we can't charge that back to Purolator. There are other customers and suppliers who also want us to use their own Purolator accounts. It is very surprising that the only…

    1 vote
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  6. Etsy

    I would like Ship Station to be able to pull through Gift Notes from Etsy please. We need to see these as some of our items need messages in.
    Many thanks,
    Bec

    1 vote
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    ShipStation will now import the “is_gift” flag and the gift message field from Etsy. If a gift message is present on the order, it will appear in the Gift Message field for the order in ShipStation.

  7. ShipperHQ Integration

    Our product mix includes an even split between products that ship small parcel and products that ship via an LTL freight carrier. We need to be able to provide live shipping rates within the BigCommerce checkout experience which is most easily done through an application called ShipperHQ. The challenge is that there is not currently an integration between ShipperHQ and Shipstation that would allow us to offer our Shipstation UPS rates to customers within checkout. This shouldn't be that difficult to do via API. Please consider adding this integration.

    1 vote
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  8. Revert tracking link back to USPS tracking, NOT Stamps.com

    No idea why Shipstation thought that changing our tracking links from a direct link to USPS tracking to a third party (Stamps.com) tracking link was an "upgrade". It's a downgrade, and now a separate step to copy the tracking number and open a new window for USPS tracking in order to see more complete information. The Stamps.com tracking is not useful. We should have either USPS tracking or the option to toggle between either.

    42 votes
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    completed  ·  ShipStation Team responded

    Thank you all for your feedback and all of your votes. We have taken note of your feedback and we have reverted this change. We now have gone back to using USPS tracking pages.

  9. magento 2.4.0

    Add Support for Magento 2.4.x
    After Magento upgrade from 2.3.5 -> 2.4.0 ShipStation is dead! We cannot sync or upload or download any orders, or any other functions. Please add Support for Magento 2.4.x
    This is truly frustrating to see how ShipStation being slow on upgrades to latest version of the sales channels. Magento maybe complicated I agree, but for us it is very important as it is the best shopping cart for business with over 100,000 SKUs, processing over 1,000 Orders a Day, and having a Multistory / MultiChannel / OmniChannel capabilities.

    We love ShipStation, but the Development and…

    28 votes
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  10. (Shopify & Shipstation) Allow Mapping of (Shopify) Order Tags to (Shipstation) Custom Fields

    I need to create an automation where orders tagged "internal" in Shopify are not imported into ShipStation. We need this functionality!

    3 votes
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  11. Customer Phone Number Import Bigcartel

    Shipstation does not import customer phone numbers from a BigCartel store? Any chance to get this resolved?

    1 vote
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  12. Import Customer Comments in Magento

    Any comments that the customer leaves to the order, can it be mapped from Magento 2 store to ShipStation in the order details.
    Can you please add an attribute in the ShipStation Plugin API to map Customer Comments in the Order details from Magento 2 store into ShipStation?

    1 vote
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    Thank you for your feedback.

    The 2.2.7 ShipStation plugin for Magento should properly import customer and internal notes from Magento to ShipStation’s corresponding fields.

    If you upgrade the plugin but still do not see your order notes import, please open a ticket with our support team so we can troubleshoot with you further.

  13. Add Priority Mail Regional and Flat Rate Pricing to Rate Calculator

    Add Priority Mail Regional and Flat Rate pricing to Rate Calculator. Sometimes the cubic / general PM rates are significantly different from the Regional Rate pricing, and it would be useful to see this in one place rather than memorize zone pricing or have to change the package type each time.

    3 votes
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    The Regional and Flat Rate options now appear as service options in the Rate Calculator in ShipStation’s new layout (formerly called V3).

    If you are using ShipStation Legacy, you will need to migrate to the new layout to take advantage of this improvement.

  14. Purolator label messages

    Hi!

    Would it be possible to add label messages to Purolator labels?

    For example, our fulfillment partner asks for us to print the item SKU on the Puro label.

    Thanks !

    12 votes
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  15. Shipstation get calls update for Magento 2.3

    This is not an idea, but an issue we are having with shipstations api and magento 2.3.3.

    Shipstations api is not pulling in magento 2.3.3's new get calls for order notes.

    Prior to magento 2, the order notes came in as the get call "getCustomerNote" and every update note after that.

    The new get call in Magento 2.3 for any new order notes after the initial "getCustomerNote", is "getStatusHistories".

    Shipstation's api needs to be updated to pull in these calls from Magento 2.3

    How this affects our workflow is.. if a customer places an order, and our team finds it…

    1 vote
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    Thank you for your feedback!

    We’ve updated the plugin so order notes should successfully import on your Magento orders again. The 2.2.7 plugin will be available on the Magento marketplace later today.

    If you continue to experience issues with Magento order notes after updating the plugin, please open a support ticket so we can troubleshoot with you further.

  16. DPD DIRECT SERVICE

    DPD Shipping options

    DPD Direct (see image attached)

    The Service we use is not on Shipstation therefore i cant automate my labels.
    i am guessing this will cause issues with other people who used this service

    Could this bee added please.

    Cheers

    Craig

    7 votes
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  17. Automatically schedule a Fedex pickup thru Shipstation without having to go to Fedex's website

    Automatically schedule a Fedex pickup thru Shipstation without having to go to Fedex's website

    1 vote
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  18. Integrate Amazon Buy Shipping - FedEx One Rate

    Amazon recently integrated FedEx One Rate into their shipping API. Please help make this connection so we ship these through shipstation instead of Amazon's order page.

    [Useful information from Amazon]
    FedEx One Rate will not show as an available service unless the package dimensions input exactly match one of the FedEx One Rate standard sizes. If these dimensions match, a FedEx One Rate quote will appear. FedEx One Rate packages are available in the following sizes:

    Package name Dimensions (L x W x H)
    Envelope 1 9.50 x 12.50 x 0.50 inches
    Envelope 2 9.50 x 15.50 x 0.50 inches…

    3 votes
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    FedEx One Rate services are available to use in ShipStation. If you do not see them appear in the Service menu, make sure you have enabled the One Rate services in Settings > Shipping > Carriers & Fulfillment. Click the Services link next to your Amazon Buy Shipping account to enable or disable the available services in ShipStation. Once saved, the enabled services should appear in your Service drop-down menu for your orders.

  19. Australian Couriers

    We urgently require more Australian Couriers. We need TNT, Couriers Please and Fastway!

    The lack of available Australian Couriers is very poor and needs to be urgently improved!

    11 votes
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  20. Multiple Package Presets

    It would be helpful to be able to use the presets for packages when having Multiple Packages, vs having to enter dimensions each time. You can have preset packages for single package shipments, why not multiple package shipments.

    3 votes
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